Humboldt Discount Appliances

Humboldt, IA

Sample Reviews

A

Rating
This review is long overdue. I had purchased a subzero fridge,
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oven,
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dishwasher, ventahood for a kitchen renovation and also a summit fridge and frigidaire dishwasher for a kitchenette in october of 2013. I worked with
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and would highly recommend him. He was attentive and worked with me on pricing. If something was not within my budget, he was very good about offering alternative models/ makes. He knew his products well. And the customer service did not end with just the delivery. When I had parts missing from my
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dishwasher, he went out of his way to make sure the parts got delivered quickly. Also during installation of my hood,
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made a special trip out to coordinate the specifics of my ventahood install with my contractor. 8 months later, i had called about a summit dishwasher warranty and he quickly returned my call. i was missing proof of delivery and he faxed it directly to the repair company. I did not have this same level of service with all of my contractors and tradespeople, so when you recognize a superior level of service, you want to share it.
- Sandra K.
A

Rating
Our boiler broke in the middle of winter. We were extremely fortunate that
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was available to come to our rescue. He was punctual and professional and the work was completed in a timely manner. He was considerate to maintain a clean work environment. The price he quoted was the price we payed. He even serviced our AC units. I was so pleased with his service that I referred him to 2 other families for boiler and AC maintenance. I was even more pleased that they had similar pleasant experiences. Thanks
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.
- Erica D.
A

Rating
my central ac broke down on one of the hottest day in the summer I called and he ask me to check my breaker and various of other things after all failed he came out and let me know my compressor had a short to ground meaning I need a new one then I explained to him we lived here for 20 years with no issue then I dicided to upgrade my system since its so old and
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explained the life spand of hvac system is 15 years thanks
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- Chontrelle S.
A

Rating
I had a coupon for free shipping and they were very accommodating with scheduling a time for delivery and worked with my schedule. They were helpful in unloading the washer and dryer into my home and were on time for delivery. However, they were unable to install the machines so I had to ask for help from someone else. Other than that, it was a good experience and there is a 90 day warranty after purchasing the units.
- Megan S.
F

Rating
II called today to have a service person come to my home to work on my Whirlpool washer. I had purchased an extended warranty when I purchased the washer/dryer front loader combo in Feb 2009. The washer/dryer was very expensive and I purchased a 5 year extended warranty of which I have used once. When I called today, I was told that the extended warranty expired in Feb 2014 (5 years). I did not realize this and I asked why I had not been given notice of this. I would have ABSOLUTLY extended another warranty on these two appliances as these appliances are very expensive and service calls are not inexpensive. Over the years, I have ALWAYS received notice(s) of warranty programs that are going to expire and given an option to renew or not. I was told my
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at
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that because they do not extend they do not feel they need to notify the customer of the expiration of the extended warranty. My response to his comment/policy is that if in fact
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does not extend and has no intention of extend the warranty, they owe it to the customer to make it perfectly clear of their policy and that it is entirely up to the customer to
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their calendar and
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other options. Mr.
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stated that I am the first person in all of
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's entire customer base that has ever questioned their customer service policy and that maybe/perhaps this is something that they should look in to. My response is that I don't think I am the only person who this has happened to. Maybe I'm the only person who would not just buckle and say "okay" and go away. I think a company the size of
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would have a policy in place to protect the customer as well as themselves. I have purchased many appliances over the years. I have also referred
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many customers. That will not happen again or in the future unless
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is willing to make me whole from the damage of their policy as well as put into place a policy that discloses the exact extended warranty policy. I think the way then sell the extended warranty policy is a bait and switch. All they want is the money up front and once they have it, they don't care. This is not an acceptable way to do business, especially from a company as large as
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.

- Kip S.
F

Rating
For my kitchen remodel, I ordered three Electrolux appliances from this vendor. I chose them strictly on price and I'm kicking myself for letting that be the deciding factor. From the reviews, I knew I was taking a risk; but this provider was $800 dollars cheaper than its nearest competitor. What went wrong:
The original
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was delivered so damaged it looked like it had be dropped from a huge height. When I called to report the damage, the first thing customer service asked was if I would be willing to accept the damaged merchandise for a $500 discount. The
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was dropped on its "head" so perhaps customer service thought I had also been dropped on my head. I explained the damage was more than just a ding and that the entire back end was bashed in and I wanted an undamaged appliance. Customer Service had the
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to tell me that I was responsible for getting the 500 pound
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back in the box for pick-up. Seriously? Several calls and a manager later, I was told that I only had to make sure the box was there.
The logistics company sent to swap out the damaged merchandise with a new one adamantly refused to do so because they said that the
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wouldn't fit out the door. We had to bring up our assistant super to measure the door and coach the delivery team on how to move the damaged
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out and the new
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in. My husband had to burn another vacation day to wait for delivery.
The end result of trusting that this company would deliver undamaged merchandise is that it put my remodel on hold for two weeks. I definitely spent any money I saved on take-out and restaurant meals for my family, Three meals a day for a family of three adds up pretty quickly. Not to mention the aggravation factor; which has been considerable. I would never recommend this company for any reason.

- Theresa O.
A

Rating
It went beautifully! We will call
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when/if any of our appliances need to be repaired. He showed up on time; he was informative, polite and patient. I say "patient" because I am sure that I asked him the same questions at least twice -- and maybe three times! The perfect appliance repair person!
- Jonathan H.
A

Rating
I had picked out a dryer that was too wide for my laundry area. However, they took back this dryer then brought me a dryer with the same capacity but taller, which fit my laundry area with not extra charge. I have bought a Washing Machine from them because of a friend my recommending the place to me. As of today, I have bought a Washer and Dryer from them. If I need an appliance in the future, I will definitely try them first.
- Warren W.
F

Rating
Called for the service request to repair Fisher & Paykel
top-loaded dryer that had no power. Scheduling was fine. After
calling Fisher & Paykel, the repair technician (
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) gave diagnosis of
broken circuit board, then a new one was ordered. A week later,
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came
to install the new circuit board, he showed no familiarity with the procedure,
very puzzled. Eventually, the old one was swapped out, but it didn't
work, still had no power (the power source/outlet was normal after
checking).
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tried few other things and called Fisher & Paykel,
nothing worked. The new circuit board was returned, and the problem was
not fixed. I replaced the dryer with a different brand.
- yong D.
D

Rating
Everything comes out of the
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, Az. warehouse. I have given myself time to calm down and am still concerned about the Goodyear store's lack of good customer service. I have worked customer service and, "The customer is ALWAYS right." That is if you want to keep your customers and are not more concerned with your personal looks and money. I believe the Goodyear
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store needs a shaking up and to be taught good customer service. Thank You.
- Nancy O.
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All Discount Appliances in Humboldt, IA

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

American TV & Appliance of Davenport

4800 Elmore Ave
Davenport, IA
founded in 1954, american has built a market-leading reputation for exceptional customer...

Cabinets By Stac

508 W Sheridan Ave
Shenandoah, IA
We are a family owned and operated business. we have flooring, lighting, 4 lines of cabinets,...

Cahaba Scapes

2130 11th avenue north
Birmingham, AL
We offer a full scale of all outdoor improvements, from simple lawn care to complete landscape...

DirectBuy of Indianapolis

8450 Westfield Blvd
Indianapolis, IN
Directbuy of indianapolis is a great connection for those who prefer mid to high quality...

DrinkFromTheRock.com

7181 Eagles Perch Dr
Jacksonville, FL
We specialize in providing quality services to our customers. we offer complete water...

Seiler Appliance Inc

317 N Main St
Pocahontas, IA
Appliance sales and service, plumbing sales and service, hvac sales and service

SEILER APPLIANCE SVC

410 SUMNER AVE
Humboldt, IA

Smitty's INC Tires & Appliances

314 W Main St
Manchester, IA
Humboldt Zip Codes

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