Des Moines Internet Services

in Des Moines, IA

Internet Service Reviews in Des Moines

D

Rating
I would never use Qwest again and I definitely wouldn't sign a contract because they will enforce the contract penalties but will not honor their repair or service.
- Dennis B.
D

Rating
It seems when it comes to
, people either have good service or bad service. I used them for just over 3 years. The first year, I had no problems with the service at all. In the second year, I started to have connection problems with my internet. It would cut in and out and when it was in would be very slow. I called customer service about the issue. After having to follow a long automated trouble shooting process, I was finally connected with a person. They promptly scheduled a technician to come out. The tech came out, looked at the cable and connections and check the internet. After a few resets and tests, they had the internet working again. About 2 weeks later, it went out again. Called back, another tech was sent. This time,
's law, when the tech showed up the internet was working. He still ran some tests and said everything was fine. About 3 weeks later, it started going out again. Called customer service and got a very rude person who stated that the account notes stated that the issue (per the last tech) was not
's equipment but rather my equipment (I had my own wireless router). After I explained to her numerous times that my equipment was just fine and it was the modem that was cutting out, she reluctantly ran some test on her end and found that the modem was not talking to their network. She then scheduled another tech. When that tech came out, he found that there were quite a few "packet drops" and that he felt it might be the modem. He stated it would probably be better to upgrade to their Ultimate internet to ensure a better connection. When he left, I contact customer service about this and they stated they had a promotion that could do that upgrade and it would not cost me anymore than I was paying for my internet, so I agreed to the upgrade. When the techs came out to install the new modem for this internet, they inquired about where to install the (very large) modem (which was for the internet and digital phone) and cable box. When I told them I did not order digital phone or cable, they showed me the work order which showed them all. I told them I did not order that and did not want it. They called customer service and the rep, while not completely rude, was unapologetic about the mistake and told me that I could not upgrade to the Ultimate internet at the price I was paying with bundling with phone and cable. I told her I did not want that and would just go back to what I had. The techs reinstalled my previous modem and did their tests, to which the internet was working. During the next month the internet had some problems, but nothing real serious. About a month and half after the techs were there, the internet went out completely again. Called, scheduled another tech. This tech was very professional and checked all the cable, in the house and out and found that up by the cable converter on the pole outside had been chewed by squirrels, which he said cause water to then get in the line causing the problems I was having. He rewired from the box and in the house. For the next year, no internet problems at all (except what would be expected). I did however run into a few billing problems. To this, the customer service was pretty helpful and fixed the issues. With these issues and the rising costs of the internet (it seemed they were increasing my bill every 6 months), I decided that when I moved I would not continue my service with
. I called them to cancel my service. Cust service rep was nice, but he was sticking to a policy that you have to call 14 days in advance to cancel your service, even if you are not going to be using it in that time. The rep also stated that because I had signed a 1 year contract and was canceling in that time, there would be a $200 cancellation fee. I never signed a contract and informed him of this. He stated he would have someone look into and give me a call back. I never got the call back. When I went to
's office on
to return my equipment, I inquired about their check on the contract. The rep there stated that they looked into and I didn't agree to the 1 year contract so there was no charge. When I got my last bill from
, there was a cancellation fee of $150. I called and got a rather rude customer service rep who actually started arguing with me about paying my contract. Her supervisor got on the line (at my request) and gave me the same rude, argumentative response that the rep gave me. I had to tell her I wanted to talk to her supervisor about the issue, to which she told me she couldn't do that. It wasn't until I told her that if she didn't want me to speak to her supervisor then I would just file a complaint with the Attorney General's office and we could sort it out through them. To this, she put me hold. After 5 minutes she got back on the line, stated she checked their records and I had never agreed to the contract so she would have that waved. I asked about the amount I would owe, to which she told me they would have to recalculate my final bill and would be issuing me a new one and to pay the one I had. 5 days later, before I ever received this new final bill, I started getting letters and calls from Collection Association LP for the correct amount of my final bill plus a collection fee. I called
about this to see how I was in collections already when I just talked to them 5 days ago. They stated I never paid my final bill, which I told them I just got it 5 days ago and it was wrong and I had already called about it. This rep also rude and indicated that I wouldn't have received this if I paid my bills (talking to me like I was some bill dodger, even though I never missed a payment or paid late with them). About two weeks later, I received the new updated final bill from
, which was dated 8 days after the collection notice from Collection Association. I promptly paid this bill and luckily I have not heard from
or Collection Association since.
Although the actual service you get from
is good, their customer/tech service and constant price increases will have you screaming some days. I will never use their service again and am hoping that CenturyLink does a better job.
- Matthew D.

Des Moines Internet Service Articles

Internet Service reviews in Des Moines

F

Rating
I have no other choice in my neighborhood and need Internet to work. I have used
Des Moines Internet Service Providers Provider Name Locked
for two years now and am consistently frustrated. Service interruptions, routing problems, pixalation on cable poor channel choice and ever increasing price.
- Gary J.
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All Internet Service Providers in Des Moines, IA

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

1866HELPTECH.com

1912 Dandridge Dr
Columbus, OH
1-866-help-tech.com is the most affordable computer repair solution in the industry. we...

AAA Computer Design Inc

240 Croton Ave
Lantana, FL
Separate yourself from the business if you have a personal facebook page, this cannot act as...

Adam Kerr Web Design

2525 27th PL
Des Moines, IA
I am a freelance web site designer. i specialize in custom web site design, search engine...

Alexander Technical Resources

1263 Glenwood Ave SE
Atlanta, GA
Free phone consultation - not sure if we can help? give us a call, it's on us! we are more...

Amazon Business Services

41325 clear water way
Austin, TX
We are a all in one solution to you web and marketing needs. unlike like the bigger companies...

Ambrosia Web Technology

3775 EP True Parkway, Suite 110
West Des Moines, IA
We are a small business with a handful of employees. projects are bid and are billed 1/2 up...

Andy's Web Tools

646 N Riverside Dr
New Smyrna Beach, FL
Customer friendly and easy-to-use tools to build and maintain your own website. one set price...

Best Practice Institute

PO Box 31267
Palm Beach Gardens, FL
Best practice institute is a unique community of some of the world’s top business leaders....

CenturyLink Inc

Des Moines, IA
Cost is determined by the job.

Chicago B2B Services

Hanover Park, IL
Chicago b2b services in an online marketing and web design, development company founded by...

CMB Network Support

9139 Boulevard 26
North Richland Hills, TX
Cmb support is a provider of computer consulting and contracting services headquartered in the...

CommercePundit.com

1625 Lakes Pkwy.
Lawrenceville, GA
Commerce pundit is a full-service internet marketing company that specializes in website...

Cyber Team Solutions

Columbia, MD
Cyber team solutions llc is a better business bureau-a rated veteran owned business committed...

Dang Bui - SEO specialist

2411 grand avenue
Des Moines, IA
Seodsm.com is an internet marketing optimization company providing search engine optimization...

Direct TV

IA
Twitter: https://twitter.com/directv. facebook: http://www.facebook.com/directv

Dish Network Authorized Retailer

1710 Fortview Rd
Austin, TX
Packages starting at just $19.99 per month. get dish network offers the best satellite tv &...

Dish Network Des Moines

705 E University Ave
Des Moines, IA
Its very easy to place order via phone. we are available 24 hours 7 days a week.

Dymin Computer Systems

3970 NW Urbandale Dr.
Urbandale, IA
Dymin systems is iowa's computer-related service leader and des moines' only 24-hour computer...

Firefly Creative

West Des Moines, IA
Additional email - josh@thefireflycreative.com. additional dba - firefly creative llc.

ForbenMedia

7401 Summerhill Road
Boston, GA
Forbenmedia is a web design/development & internet marketing company. we focus on web design,...

Gau Family Studio

Timberwood
West Des Moines, IA

Greencastle Web Design

676 Shannon Drive N
Greencastle, PA
We help service businesses create web presence through simply designed wordpress websites that...

HiTech Solutions

4126 53RD St
Des Moines, Io
Proven superior processes, in-depth understanding of business needs, and best-in-class...

Homemade Design

41 Monument Ave
Boston, MA
Homemade design (hmd) is america's leading online interior design service providing a...

INTERNET SOLVER

11308 AURORA AVE
Urbandale, IA
Internet solver specializes in helping companies with all of their technology needs including...

IT DataComm

700 SE Oralabor Road
Ankeny, IA
It datacomm, llc has the depth of knowledge to install your server, network cabling,...

Johnston Communications

5010 Mills Civic Pkwy
West Des Moines, IA
Second location of successful sw iowa satellite tv and internet service provider. brands...

Justice and Associates LLC

6655 W Sahara Ave
Las Vegas, NV
We are a small did mid-size firm we have 7 dedicated employees. we accept all forms of payment...

Maine Bytes Computer Repair & Web Design Services

82 Main St
Bucksport, ME
Maine bytes is a full service computer repair and web design company located in bucksport, but...

Monkeys Auctions

69 Johns St
Indianola, IA
We are a family-run business, auction has it all. we do estates, partial estates, abandoned...

Opencom/ISUNet

618 Douglas Ave
Ames, IA
We are a ames, ia based internet provider, web host/design company and computer repair company...

Peoplesmart

PO Box 611430
Omaha, NE

Performance Media Placement

23172 Plaza Pointe
Laguna Hills, CA
Today, over half of your new customers are searching for your products and services on a smart...

ROCKSTAR satellite

2217 East University Ave
Des Moines, IA
Cut that old cable! go see the rockstars at directv shop on east university ave in des moines,...

SEO Des Moines

699 Walnut St., Fourth Floor Suite 415
Des Moines, IA
Seo des moines is a local search engine optimization company who wants to help other local...

Spring Valley Wireless

2801 Grand Ave
Ames, IA

T MOBILE

12920 SE 38th St
Bellevue, WA
Additional contact number: (877) 453-1304.

T. Brooks Web Design, LLC

3111 Rt. 38 Ste 11
Mt. Laurel, NJ
T. brooks web design, llc designs hand-coded, quality websites and mobile sites. we also...

Tally’s Restaurant Bar & Catering

2712 Beaver Avenue
Des Moines, IA
Signature dishes found only at tally's restaurant in des moines, bar, and catering in des...

The PDM Group LLC

4727 East Bell Road
Phoenix, AZ
The pdm group llc specialize in website design and online marketing, their expert team of...

The Right Way to Write

30 East Georgia Street
Indianapolis, IN
I provide professional writing, editing and proofreading services to an array of clients,...

The Satellite Center

10021 Hickman Rd
Urbandale, IA
We are a locally owned business that can provide directv satellite service anywhere in the...

Tiller Media Group

6825 N W 6th DR
Des Moines, IA
Tiller media group is an online video, internet marketing service and social media consulting...

Webb Design

PO Box 690661
Tulsa, OK
Webb design is a professional web and graphic design company located in tulsa, oklahoma. we...

WinCommunications

Des Moines, IA
Wincommunications puts creative strategy to work using web, social media strategies, email...

Winterset antiques

101 John wayne
Winterset, Ia
We list things on ebay for sale and charge 10 percent of the sale price. we have 1000s of...

X3O EMERGING TECHNOLOGIES

11810 Parklawn Drive
Rockville, MD
X3o emerging technologies provides computer and network support. founded in 2004, our customer...

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