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I highly recommend
However, one of their sales representatives came out to look at what I had complained about and said that "Sometimes their saws will slip when they are cutting the travertine, so I should expect to find some pieces like that." He also said that most of the tiles had chipped edges on the underneath
The sales manager who did review the pieces in question said that he would be prepared to replace 10-12 pieces, but that was all that he was prepared to do about the issue. He said that's probably about the best that anyone could hope for under the circumstances.
He also said that according to the sales contract I signed that up to 7% imperfections/breakage was allowable and that the main store manager "wouldn't even bother to address such an issue."
The entire exchange was witnessed by the tile layers from A&E Tile corporation who was hired to install the Travertine from Stone Mart. It was the A&E Tile owner who informed me that at the price I paid for the
Other people have invited me into their homes where they have had Travertine delivered through other vendors and they didn't have such complaints against these other companies.
I don't hate the
In fact, when it came time to install the backsplash in my kitchen, I did not buy it from Stone Mart, but went elsewhere.
Staff did not show up when they said they would, many cancellations, no one seemed to know exactly what was going on, very rough handling, scratching hardwood floors, inferior work that had to be redone per our request, very rude conversation with office staff when called to make final payment and requested to speak with bookkeeper or company owners,
This was just a very bad experience for me and I would not recommend this company to anyone. I have done 3 major remodels in the past without any problems or complaints.
After the job, we talked and
from home depot or lowes. I had pictures on my cell phone on what we agreed on. I called around and they didn't even deal with that company. They tried to get all the money for the job even thou they had two good days of work ahead of them . One day they asked four time for the rest of the money and the toilet and sink was still in my garage and they were only their because i demand they bring the goods here or give me the money I paid already back. Two word. STAY AWAY
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