Kailua Home Security Systems

in Kailua, HI

Sample Reviews

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I have been a very satisfied
customer since 1999, when they installed the original security system on my new home.
met with me and my family and was a pleasure to work with. Have had several contacts with them since then and have always been impressed with their professionalism, promptness and courtesy. My recent contact was due to a keypad prompt that there was a "communication failure" on my system. Called
and problem was resolved over the phone in just a few minutes. A year ago, I contacted
as I was replacing all windows/sliding glass patio door in my home. They worked to coordinate with my contractor.
had to come and "disconnect" my system before the old windows were removed; they then came back to "reconnect" the system when new windows were installed. That service is the $395 charge referenced above. On another occasion, I had a plumber working in my home to solder a leaking pipe....he was concerned that the heat from the soldering would set off smoke alarm/security alarm. I promptly called
....they disconnected my alarm while the plumber was working.....called them back when plumber was finished and they connected my system again. This was all done very quickly and efficiently over the phone.....no wait involved; and there was no charge for this service. In short, I am very pleased with
and the service they provide; I have recommended them to neighbors and friends. Such prompt and personal service is rare today, which is why I highly recommend
.
- sandra M.
F

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I purchased an alarm systen and entered into a 3 year contract with
for my retirement property located in
, TN in January 2013. This property is located approx. 517 miles from my primamry residence in Missouri. In January 2013 I began receiving "system error" alarms which the
sercice desk could not correct over the phone so they scheduled an
technician to come to my TN property in February 2014. The technician noted the emergency light/siren components of my alarm system were not wired AC with DC back-up as required and was powered solely by battery and the battery was dead. The tech ordered a replacement battery which took two days to arrive and for which I had to schedule another maintenance appointment. The tech told me the battery would only last a year and I would have to schedule it to be replaced every year in January. I told him this was unacceptable as I requested and was paying for an AC powered system with battery back-up because my property was located in a remote area off the main road and the only way the police would be able to find it was by locating the light/siren. The tech told me to contact
which I did through my on-line "My
" account. I filed an official compliant with
concerning this issue in March 2014 via their on-line customer service. To date I have never received a response to this written complaint. I was visiting my property again in May 2014 (I usually only visit the property two or three times a year, but this year I made additional trips because we were moving some valuable items in the building located there - which is why we have it alarmed). In May 2014 I notied another "system error" message and called the
service desk. They scheduled another tehcnician to come to my property June 5, 2014 to repair the malfunctioning light/siren. The technician could not fix the light/siren so he told me he was going to order a new light/siren and this one would be AC powered with battery back-up as required. He also indciated that
sometimes subcontracted projects and apparently a subcontractor installed my original light/siren as the equipment was "non-standard". The
service desk contcated me on June 9, 2014 and attempted to schedule the equipment replacement appointment for June 16th. I told them I could not be there that day as I had to drive 517 miles one way from my MO residence. I asked if the appointment could be scheduled for the afternoon of
3, 2014 as we intended to be in TN for the 4th of
weekend. The service desk rep said this would be fine and scheduled me for 12 - 5 PM,
3, 2014. I received a "reminder email" from
on
2, 2014 reminding me of my
3rd, 12 - 5 PM appointment. I worked
2nd and then got up at 1 AM
3rd in order to drive to my TN property to meet the
technician between 12 - 5 PM. I arrived at approx. 1045 AM
3rd and received a voice mail from
at approx.1145 informing me my 12 - 5 PM appointment was canceled because the parts to my system did not come in and were not projected to be available until
9, 2014 and that my appointment would have to be rescheduled!!! I was of course furious and immediately attempted to call the
service desk at the 1-800 number they left and I was put on hold "due to an unsually high volume of calls" for approx. 45 minutes until the battery on my cell phone died. To add insult to injury I received another voice mail from the
service desk at approx. 830 AM
5, 2014 infroming me that the parts to my alarm system "miraculously" (my word) came in and to please give them a call at their 1-800 number and the technician would come out that day to install the part. I attempted to call the
1-800 number provided 3 times that morning and each time I was placed on hold yet again "due to an unusually high volume of calls" for anywhere from 20 to 40 minutes each time. I was only able to speak to a human being once and after I explained the situation she was going to transfer me to "the correct department" and when she did of course the connection was cut! I mentioned my property is located in a remote area and the cell phone service is spotty at best and the phone signal is very weak, plus there are no telephone or internet lines/service to this property. I returned to my MO residence on
6th and immediately filed another written compliant to
through the "My
" on-line system and in this compliant I asked for a "senior manager to contact me immediately concerning this issue". On
8, 2014 the
service desk called me in an attempt to schedule another appointment to have my equipment repaired. I told the service desk representative I could not schedule an appointment now because the property was located 517 miles from my residence and that I filed an official complaint with
over this issue and was waiting to be contacted by a senior manager. The service desk rep stated she would
oforward my complaint to her manager. On
11, 2014 I received an email from a
Gard,
Corporate Customer Service Rep and he provided a phone number to contact him. I immediately called him on
11th at the number provided and was sent straight to his voice mail. I left him a voice mail and asked him to contact me at either my home phone or cell phone and provided those numbers. I also sent him a written complaint via email outlining the issue. I recieved no reply from him and on
16th I emailed him again. He apologized for not contacting me because he "suddenly fell ill and was not at work." He promised to have a senior manager contact me within 24 hours and to date (
30, 2014) no one from
has contacted me concerning this issue. NOTE: The
technician in TN who originally cancelled the
3rd appointment (I believe fraudently so he could go on 4th of
holiday early) has called me directly several times at my home to reschedule the appointment he cancelled, but I refuse to take his calls and will only speak to someone in authority at
. The bottom-line is my alarm system system, which I paid $1400 for and am making $45.42 monthly payments is defective and customer service at
is "non-existent"!!
- Michael E. W.

Kailua Home Security System Articles

Home Security System reviews in Kailua

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We have worked with
Kailua Home Security Companies Provider Name Locked
for over 20 years to take care of our home and business. Recently we did a major rehab and while a number of new companies called with many offers Alert still came out way ahead. They listened to what our needs were and gave us a great system that fit our needs. Friendly people, customer focused. Highly recommend.
- George V.
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They were prompt, professional, clean, courteous and friendly. They delivered exactly what we wanted in a very timely manner. Great people.
- Pam H.
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Everything went very well. The conversion went smoothly and quickly. We had one issue after our phone line was disconnected and reconnected which they came out and corrected. The installation was $89 and one year of monitoring was about $90. Very reasonable. No bells and whistles which fits our need for
Kailua Home Security Companies Provider Name Locked
, basic home monitoring.
- Kent B.
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Terrific. Could not be happier. We bought an older house that came with a security system that covered everything including sensors on every door and window, glass break sensors, motion sensors, as well as smoke and CO2.
Kailua Home Security Companies Provider Name Locked
from Vintage was knowledgeable, answered all my questions, and did not try to sell me extras. Although low key,
Kailua Home Security Companies Provider Name Locked
was nonetheless enthusiastic and radiated "I like my job" which reflects well on him and the company. He came up with a system that would tie in all the old sensors to a new control box and replace a couple non-compatible smoke alarms (see above). Total cost was $420 not including the monitoring. This system also uses Alarm.com and does not require additional hardware for remote internet access. Monthly monitoring which includes remote internet control of the system is $32/month. It is ten dollars/month more if you want all the bells and whistles such as remote control of the house lights, thermostat, exit door locks or video monitoring and of course you would have to buy a new thermostat, light controls, camera and so on. We chose not to get the extras. Although ADT could also take over the system, to replicate what Vintage could do would cost over $500 up front, require an additional piece of hardware for internet access (ADT Plus), and would cost $54.99/month to monitor ($48.99 without internet access).
Kailua Home Security Companies Provider Name Locked
the installer was professional, timely, tidy and an all around pleasant guy. Once he had everything up and running,
Kailua Home Security Companies Provider Name Locked
gave me a through walk through of the system and a detailed tutorial on how to control the system through my Alarm.com account and iPhone app. We may never touch the wall keypads ever again. You can stick with remotely turning the system on and off or get really granular control over the sensors and alerts.
Working with
Kailua Home Security Companies Provider Name Locked
has to have been one of the nicest service encounters since my wife and I bought this house. I highly recommend them.
- Theodore F.
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A friend of mine was robbed a few months ago so she got a security system installed. They stole her TV, her kids gaming system and jewelry. After talking to her she said she wished she got one installed earlier and after talking to her about it I decided to get a system installed my self. She referred me to
Kailua Home Security Companies Provider Name Locked
and I'm so Happy she did!
Kailua Home Security Companies Provider Name Locked
the owner came to my house and gave me an amazing price for a full HD camera System and touch screen burglar alarm system. I got estimates from companies that are more reputable for almost twice the amount
Kailua Home Security Companies Provider Name Locked
charged! I couldn't be Happier!
- Maria O.
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My experience with
Kailua Home Security Companies Provider Name Locked
was consistent with its great reviews on Angie's List and other reviewing sources (which I had read before selecting an alarm company--had heard horror stories about misleading promotions and bad service provided by some competing alarm companies). Since I was dealing with so much at the time, I was willing to pay a bit more to have good customer service and it was SO WORTH IT. The customer service reps were knowledgeable and courteous--generally available immediately on the call, and if they were tied up, the recorded message allows you to leave a call-back. They ALWAYS have called back within 5 minutes and generally less time than that. The ability to monitor the house via the internet was a great help when preparing my parents' vacant home for sale and selling it from far away. I could assign temporary entry codes to different service providers and cancel as soon as they were done with the work. Also, I could monitor to see whether a contractor actually came when they said they would and how much time they spent at the house. There was also the piece of mind in knowing that criminals were less likely to pick my house for their activities, given the posted security sign and the system. Finally, the company helped with the transfer to a new buyer. A really really good experience.
- RUTH S.
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This is the second time I have used
Kailua Home Security Companies Provider Name Locked
. They do an excellent job. They don't try to over sell you on any of their products. No high pressure. Very easy to deal with. Did a great job of installing and hooking up the 3 additonal cameras. I would highly recommend
Kailua Home Security Companies Provider Name Locked
and his team to have their security needs met.
- DOUG P.
D

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This company is so hard to work with!! If I could easily get out of my contract without having to pay another compan to require my house again, I would!! ASG/
Kailua Home Security Companies Provider Name Locked
has messed up my bill every single billing cycle since I have been with this company (~1 year). Every 3 months, I have to call them to inquire about my bill because every billing cycle charge has been different since my alarm system was installed. I have never been billed the same amount twice (even though my services with them have never changed) - whether its an improper double charge, incorrect prorating, or an increase in the yearly fees without any notice whatsoever - my bill is always screwed up. Either they charge the wrong amount, or they don't charge enough and I have to chase them to charge the correct amount, because they deemed me "late on my payment" even though they have my automatic debit set up and charged an amount, just not the full amount due. The customer service is absolutely horrible!! And when I have attempted to contact them either to speak to someone about my bill inconsistancies or speak to someone about ending my contract, I have to call multiple times because no one ever answers the phone when you need customer service. Horrible company!!
- Aimee S.
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All Home Security Companies in Kailua, HI

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

AC Electric LLC

PO Box 11022
Honolulu, HI

ACTION ELECTRONICS

380 KAIMAKE LOOP
Kailua, HI

ADT Honolulu

1365 Nuuanu Ave
Honolulu, HI

ADT Honolulu

364 S King St
Honolulu, HI

ADT Honolulu

900-978 Punchbowl St
Honolulu, HI

ADT Honolulu

1-35 S Hotel St
Honolulu, HI

ADT Honolulu

675 Auahi St
Honolulu, HI

ADT Honolulu

20-86 Aloha Tower Dr
Honolulu, HI

ADT Honolulu

555 N King St
Honolulu, HI

ADT Honolulu

762 Kapiolani Blvd
Honolulu, HI

ADT Honolulu

1056 S Beretania St
Honolulu, HI

Advanced Protection Network Inc

3260 Ualena St # 3
Honolulu, HI

ALARM WARRIORS

92-747 NOHONA ST
Kapolei, HI

ALERT ALARM

1188 BISHOP ST
Honolulu, HI

ALERT ALARM OF HAWAII

2668 WAIWAI LOOP
Honolulu, HI

APN Alarm

3260 Ualena St
Honolulu, HI

ARGENT SECURITY GROUP INC

78-271 MANUKAI ST
Kailua Kona, HI

Artelisys

91-1030 Laulauna St
Ewa Beach, HI

Automated Lifestyles Hawaii

95-188 Kipapa Dr
Mililani, HI

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