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C
"Considerable leakage from valve onto bathroom floor beneath the toilet necessitated turning off all water to the house. I had some concern that removing the valve" by attempting to twist it from the incoming water line might cause a secondary leak within the wall that I would not be capable of managing. The valve was firmly attached to the pipe. I feared having to cut through drywall to replace a fitting behind the wall if I proceeded so I called
for service. Ordinarily replacing such a valve is just a
twist to remove and replace operation. Serviceman arrived in reasonable amount of time. Fortunately he was able to remove the valve from the incoming line without doing anything to the line inside or outside of the bathroom wall. I was not present so did not see how he was able to remove the valve from the incoming pipe. Without my permission he replaced the float mechanism and flapper valve inside the toilet which were relatively new. I have no objection to that. Total parts cost at Home Depot would probably be about $30 or so. Time serviceman was in the home was about 30 minutes... long enough for me to walk my dogs around the block. As noted, the price was $571.54. I had to sign before the work was begun that I would pay what was charged. I assumed the charge would be reasonable as I have replaced four or five such valves under other toilets in the past. To their credit,
served me well in that they arrived when they said they would and did a good job replacing the valve and though not requested, replaced parts inside the toilet. Having done the same service work myself in the past I felt that $200 to $250 would have been a fair price, not $571. I hate giving bad reviews. I have debated sharing this review for nearly a year. I don't like hurting any one''s business.

-Boone N.

A
"Repair for a water heater. They inquired as to the age of the unit and it ends up it was under warranty. Thanks to that, it ended up only being a labor cost job. Thanks for the job well done!

-Michael W.

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Angie's Answers

?

From the sounds of it, you have a clog between the floor drain and the connection to the city sewer (unless you have a septic tank).  The lower flow rates of sinks / showers / dishwashers probable don't cause a backup like the washing machine does.  A couple of suggestions.

1.  Snake the drain line with a spade tip snake, twisting the snake as you advance it.  This should clear the partial blockage.

 2.  If feasable, have your washing machine discharge into a utility sink and put a strainer on the drain to catch the clothing fibre (fibres and grease from the sink probably made the clog in the first place not to mention a garbage disposal).

3.  Replace your floor drain with one that has a backflow preventer (looks like there is a ping pong ball in it).

 Good Luck

?
It is not uncommon for a plumber to have to go get the parts necessary to repair and complete the job.  It is very hard to determine what the problem is over the phone and it is not until the repair process begins that the parts needed to resolve the problem is discovered.  It may also depend on if the plumber is using hourly rates or per job rates.  I would hope the time to get the parts would be minimal and the charge would be as well!
?
FYI: CPVC and PEX are two different materials and installed differently.  PEX is not intended to be glued but instead has special crimp fittings.  PEX is a brand name of one product that is manufactured slightly differently by others as well so it is important that the same brand fittings are used to match the pipe material.

Mobile homes used CPVC for years and some still do.  It works fine but is not as strong as a properly soldered copper pipe system.  Is the contractor installing this new plumbing a licensed plumber?  I'd be surprised if he is since he's using CPVC and not PEX (or similar) or copper.  PEX pipe is even cheaper than CPVC when run by a knowledgable plumber.  It doesn't require nearly as many joints since it comes in rolls and can flex through spaces easily.

There are some groups raising a fuss about BPA and other chemicals found in plastics that don't like the use of CPVC, PVC, or PEX pipe.  I haven't seen the results of any lab tests to confirm or dispute their concerns.  As far as durability goes it's fairly safe as long as it's properly installed and secured.  It is not as susceptible to hard water damage as copper.  It absolutely must be insulated along it's entire length to protect it from contact to other materials as well as freezing.  Also, the fixtures in the house need to be grounded electrically since the pipe itself provides no electrical protection against accidental shock or electrocution.  In a copper plumbed house the system is grounded so static electricity, a short in a wire near a water line, or lightning strike will carry the current out through the pipe instead of through the water to you, ideally.

If it's installed correctly you should be fine but make sure the contractor knows what he is doing and follows the proper procedures to use CPVC pipe.

Todd Shell
Todd's Home Services
www.thomeservices.com
?
It is usually cheaper to remove part of the ceiling below and patch it after the leak has been repaired.  Remember that water can travel before settling in one area, causing the spot you've seen.  Just because it is below the toilet does not mean that the toilet is the problem.  The cheapest option is to pull the toilet and check the floor around the wax ring to see if it has been leaking.  A new wax ring only costs a few dollars.  When was the last time you caulked the shower in that bathroom?  The water can leak around the corners or at the door (if you have one) and travel along the floor joists until it pools in a lower spot on the ceiling below, then seep through.  It could also be a seal at the drain of the tub or shower. 

I get a few calls a year for this sort of thing.  It's usually something simple but can be a nightmare to diagnose, especially if the problem is intermittent.  Start with the simple possibilities and use deductive reasoning to narrow the possibilities.  Before you do a lot of damage it may pay off to hire a reputable contractor to help you make sure you've exhausted all of the imple and more obvious possibilities.

Todd Shell
Todd's Home Services

Plumbing reviews in Honolulu

A

Rating
From beginning to end, the entire process went excellent.
Honolulu Plumbers Provider Name Locked
repaired two leaks. One of the leaks came from a damaged copper pipe from outside, through the block wall and into the home. The second leak was copper to pvc outside and went underground.
Honolulu Plumbers Provider Name Locked
was professional, thorough, and the quality of his work was top notch.
- Mark Z.
A

Rating
Went smoothly by a dedicated staff of several employees over many necessary well-timed visits. I was impresed with the willingness to communicate to me what was going on every step of the way and the warranty.
- Elaine D.
D

Rating
This is for the Nederland office not the Lake
Honolulu Plumbers Provider Name Locked
Office but the invoice shows all billing goes to Lake
Honolulu Plumbers Provider Name Locked
. The Nederland office was called out to unclog a kitchen drain which they did but I was told that the drain pipe is most likely cracked and will clog again if not repaired. They offered to run a camera down the drain and give me pictures for a price of 368.00. Instead a got a phone call later that day asking for payment since I was not there when the service was performed. I had to call twice for a copy of the invoice and the pictures. They emailed me an invoice with some pictures taken off of a tube television monitor which I was unable to make out anything. The excuse was on the invoice. "Too muddy to see anything" and "Pictures are in black and white and not able to make out anything"
I paid for an extra service to be performed to determine if indeed a pipe was cracked and needed to be repaired. Instead I got excuses and very bad pictures off an old computer monitor for almost 400.00. In my opinion this is very unprofessional service and somewhat of a rip off. For 368.00 jpg format of the pictures should have been emailed to me not poor pictures on old tube monitor and if pictures do not come out they should reschedule or offer some reimbursement compensation or tell you in advance that pictures may not come out. I asked for a refund or pictures and they resent pictures from the tube monitor.


- Mark W.
A

Rating
I had another plumber come 3 times and $800 later to find and fix a leak that was coming out of my ceiling. I decided to try Patriot due to their reviews on Angies list. The Patriot plumber shows up and in less than 5 minutes identified the problem which we could easily fix. Because they did not use any tools there was no charge. I don't know any plumber who will come to your home without a minimum charge.
- Patrick M.
A

Rating
Excellent response time, thoroughness, professionalism, and courtesy toward me, the customer.
Honolulu Plumbers Provider Name Locked
, the service manager, was outstanding! I had been waiting for a couple of weeks to get this 2,000
Honolulu Plumbers Provider Name Locked
-per-day leak fixed, after failed attempts with two other companies. One, my A/C and Plumbing contractor that I normally use for A/C repairs and some minor plumbing work, ended up saying after a couple of days to come out and estimate the job that they couldn't do that kind of repair and I needed to get a larger-scale plumber. Then, after calling Mr. Rooter Plumbing to do an estimate and have the underground lines located before they could dig, they then said they would finally be out one day the following week and never showed up - never even called. I called in to ask what was going on and they said they had another big important job and would reschedule for the next day. Same thing happened the next day, and the day after that. I told them nevermind, I'd find someone else, and ended up calling United.
Honolulu Plumbers Provider Name Locked
came out the next day to do an estimate, and right from the get-go I knew I finally had the right plumber. He had a "can do" attitude that made it seem so
Honolulu Plumbers Provider Name Locked
, after other plumbers I called for estimates made the job sound like such a big hairy deal and estimated very high - one (Aztec Plumbing) even estimated $1,500 for the job that I ended up paying United less than $500 for. As soon as United could get the underground lines located again (each contractor has to call themselves and re-request it in order to cover themselves), they got people out here as soon as they had an opening in a day or so. And, actually came when they said they would!
Honolulu Plumbers Provider Name Locked
said that it would be just labor and very little cost for materials (PVC pipe), and that while labor for one plumber was $90 per hour, he could send 2 plumbers to get the job done in about half the time for a "new construction" rate of $110 per hour - very much worth it! Furthermore, when the day came and one of his plumbers was needed for some other job that had to be finished, instead of not showing up or rescheduling like Mr. Rooter did,
Honolulu Plumbers Provider Name Locked
came out himself so that I'd still have 2 plumbers working, even though he's the service manager and doesn't normally do that kind of work anymore! The 2 of them worked their tails off (it had to be all hand-digging because they were crossing numerous buried cables and had to be careful), got the whole job completely done in 3 1/2 hours and for far less than the price anyone else gave me. Not only that, they also saved me the cost of a GE refrigerator repair call, because I happened to mention I had a leak that was from the ice/water line to the fridge, so
Honolulu Plumbers Provider Name Locked
said "no problem" and they came in and fixed that leak (replaced tubing and connection) and didn't even charge me for it! To top it all off, they even installed some new washer hoses that I had bought but had been putting off installing myself, AND fixed a loose faucet handle that was more than just tightening a set screw (he had to get under the sink and loosen the faucet stem to remove the top cover, etc.) and didn't even charge me for either of those things too! And they charged 3 1/2 hours labor when actually they were here closer to 4 hours! This company now has a new customer for good, I was so impressed and so satisfied with these folks!
- Tom H.
A

Rating
Reached out to
Honolulu Plumbers Provider Name Locked
via Angie's List, who in turn contacted me with a phone call the following day. I explained to
Honolulu Plumbers Provider Name Locked
my concern about our water heater on a home we just purchased.
Honolulu Plumbers Provider Name Locked
and his assistant came out to my home, and they inspected the water heater.
Honolulu Plumbers Provider Name Locked
provided me with good information, and it was determined that the water heater did not need immediate replacement. I want to thank
Honolulu Plumbers Provider Name Locked
for his professionalism, and I would definitely call/recommend
Honolulu Plumbers Provider Name Locked
for plumbing issues.
- Alejandro M.
A

Rating
Woke up Sunday morning with water dripping into master bedroom closet from a leaking water heater installed in the attic (dumb place). American Home Shield sent someone out, but was not happy with his knowledge. Have used
Honolulu Plumbers Provider Name Locked
before for putting in an expansion tank on the water heater, thus I called Monday morning and he came out in the afternoon to see what needed to be done (assuring us that there will be no more water leak before he was able to relocate and put an electric water heater in). Came out Wednesday and he an his son did an excellent job of removing the old from the attic, making sure the gas and water lines were taken care of. Then installed a huge electric water heater in the garage (would have cost more to reroute the gas line to the garage) . Did a great job, cleaned up everything. Gave us info on maintenance, etc. Finally had hot water again. Very highly recommend. Some may consider his price high, but he knows what he's doing and was very efficient and installed a "professional" water heater.
- Sue B.
A

Rating
Honolulu Plumbers Provider Name Locked
and his crew were very professional and a pleasure to be around. Not only did they quote us the best price of all the estimates we received, they did an outstanding job. We got 4 estimates total, and it seemed like, that all the other companies were trying to take advantage of us, because of the situation we had. They brought in throw blankets and covered all the carpets and other flooring where they were working. The work was done in less time then estimated, even though they ran into a small problem that was not foreseeable (lines in walls). after completion of the job, they clean all areas where they worked at, and I have to say it was spotless.( I could've not done a better job). I highly recommend their service. Hopefully, I don't have any more pluming problems, but if I do, there is only one company I would call.
- Anke L.

All Plumbers in Honolulu, HI

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

808 Plumbing & Services

590 Farrington Hwy Bldg
Kapolei

A-1 Budget Plumbing

131 Hekili St
Kailua

A1 Contractors

P.O. Box 2326

ABC Handyman Hawaii

430 Lewers St
Honolulu

Action Plumbing

92-961 Hunekai Pl
Kapolei

AGA Construction Inc

18375 Ventura Blvd

Aggressive Plumbing

1220 Maura St

Aina 1 Plumbing

544 Kaimake Loop
Kailua

AirCare Environmental Services Inc

831 Pohukaina St
Honolulu

Ala Wai Plumbing

99-942 Lalawai Dr
Aiea

Alaka'i Mechanical Corp

2655 Waiwai Loop
Honolulu

All Area Plumbing Inc

421 Nahua St
Honolulu

All Trade Services

1011 Prospect St
Honolulu

Allan's Plumbing Inc

PO Box 5060
Kahului

Allens Plumbing

360 Papa Pl #104
Kahului

Alliance Plumbing LLC

45-440 Kulauli St.
Kaneohe

Allstate Plumbing

1914-A West Howard Ln

Alpha - Omega Plumbing

91-1006 Kahiuka St
Ewa Beach

American Home Shield

889 Ridge Lake Blvd

AMERICAN LEAK DETECTION - HAWAII

47-806 Ahuimanu Rd
Kaneohe

Anything Guy Production Services

1108 Fort St Mall
Honolulu

Apjet Interiors

1720 Ala Moana Blvd
Honolulu

ASAP Plumbing LLC

1615 Barron Ln
Honolulu

B J Genz Plumbing LLC

549 Halemaumau St
Honolulu

Banzai Plumbing, LLC

111 Hekili St.
Kailua

Bargain Plumbing & Rooter LLC

5219 Ferrell Mountain Ct

Cahaba Scapes

2130 11th avenue north

Carpenter's Inc

2091 Alaeloa St
Honolulu

Carpet Outlets of Texas Inc

5200 Gus Thomasson Rd

CJ Plumbing

PO Box 1184
Aiea

Clay's Plumbing

1323 Makiki St
Honolulu

Clean Sewer Lines Hawaii

207 Wahiawa
Wahiawa

Commercial Plumbing Inc

1820 Colburn St
Honolulu

Construxx Inc

922 Valley Rd

creative plumbing

912 Hikina Ln
Honolulu

CRU KUSTOM WORKZ

5 Sand Island Access Road
Honolulu

Diamond Head Plumbing Inc

1039 11th Ave
Honolulu

DirectBuy of Indianapolis

8450 Westfield Blvd

Drain Daddy

99-446 Kekoa Pl
Aiea

Eco Floors & Cabinets

98 019 Kamehameha Hwy
Aiea

Executive Construction

2634 Ipulei Pl
Honolulu

Fast Rooter Plumbing

3850 Kilauea Ave.
Honolulu

Gene Driskell

Honolulu

George's Painting Inc

1009 Brill Way

Greekz Plumbing LLC

59425 Makana Rd
Haleiwa

Handyman at Your Service

P.O. Box 25474
Honolulu

HandyWorks

94-1054 Heahea St
Waipahu

Harada Plumbing Inc

PO Box 61429
Honolulu

HAROLD'S PLUMBING CO

124 WEST MAIN ST

Hawaii Kai Plumbing

436 Lani St.
Honolulu

Honey Do Handyman

520 Kaimake Lp.
Kailua

Integrated Plumbing Service LLC

PO Box 282
Pearl City

Iron Horse Plumbing

540-F Malie Pl
Honolulu

Island Drain & Sewer LLC

1090 Kalai Pl
Pearl City

ISLAND SOLAR SVC

225 QUEEN ST
Honolulu

J Mac Plumbing

4348 Waialai Ave
Honolulu

Johnny's plumbing

2410 Cleghorn St
Honolulu

Jr. Rooter

PO BOX 179380
Honolulu

k max plumbing

94-426 alapine st

Kings HandyMan Services LLC

2015 Ala Wai Blvd Apt 6C
Honolulu

Kukui P Plumbing

PO Box 75512
Honolulu

Kwik-Fix Home Improvement & Repair

823 Koko Isle Circle
Honolulu

Little Big Plumbing LLC

PO Box 89541
Honolulu

Low Cost Drain Plumbing

6370 Hawaii Kai Dr.
Honolulu

Mason's Plumbing Service Inc

3912 Harding Ave
Honolulu

Matt's Plumbing

2033 Ala Mahamoe St
Honolulu

Mel Furtado

46157 Humu St.
Kaneohe

MG Plumbing Solutions LLC

PO Box 10569
Honolulu

MOKULUA High Performance Builder

905 Kalanianaole Hwy
Kailua

Mr Fixit Handyman Services

3111 Pualei Cir
Honolulu

Mr. Rooter

Honolulu

multitrade handyman service

59-608 kamehameha hwy.
Haleiwa

Muscles 4 Hire

950 Lehua Ave
Pearl City

NuFlush

5195 Marshall St

Offshore Plumbing

67-242 Kanalu St
Waialua

Pacific Plumbing Inc

PO Box 30425
Honolulu

Pacific Pro Site LLC

Po Box 25413
Honolulu

Pacific Pro Site LLC

PO Box 25413
Honolulu

Pacific Style Construction

74 Makaweo Ave
Wahiawa

Perez Brothers LLC

3009 Ala Makahala Place, Suite 1704
Honolulu

Permits Hawaii, LLC

P.O. Box 15973
Honolulu

Picasso Expert Renovations

172 Gravesend Neck Rd

Pipe Masters LLC

820 W. Hind Drive #240345
Honolulu

Plumbing Pete

98-351 Koauka Loop
Aiea

Point Plumbing Inc

PO Box 1185
Haleiwa

Poncho's Solar Service

1333 Opua St
Honolulu

Professional Yacht And Marine Services

1620 Ala Makani Pl
Honolulu

Progressive Plumbing

835 Kalanipuu St
Honolulu

R & B Inc

1710 Mt Vernon Ave

R & R Plumbing Hawaii

PO Box 2096
Ewa Beach

Ray Co Plumbing

1314 South King St.
Honolulu

RayCo Plumbing

94-547 Ukee Street, Suite 310
Waipahu

Re-Bath of Hawaii

1130 N Nimitz Hwy A-123B
Honolulu

Reynolds Home Builders

13050 Forest Run Ct

RG Builders Hawaii

Heina Lane
Honolulu

RGCGroupllc

23812 Cedar Ct

Rick Peck Remodeling

328 E Nelson St

Robert's Plumbing

1723 Ala Aolani St
Honolulu

Roto-Rooter

2601 North State St

Roto-Rooter

9562 Mammoth Dr

Roto-Rooter Plumbing & Drain Services

1631 Democrat St
Honolulu

Samurai Professional Services

PO Box 8755
Honolulu

Stan's Local Plumbing

PO Box 429
Kailua

Symmetry Tile

421 Keolu Dr
Kailua

T and C Plumbing LLC

2472 Komo Mai Dr.

TJR Works

94-1007 Lalama Loop
Mililani

TK Construction

PO Box 75378
Kapolei

Total Landscape Management, LLC

PO BOX 240902
Honolulu

Tsukamoto Plumbing

3427 Waialae Ave
Honolulu

VALUE REMODELING LLC

94-1036 WAIPIO UKA ST
Waipahu

W.J. Hale Construction, Inc

P.O. Box 2084
Waianae

Waialae Plumbing

825 Halekauwila St
Honolulu

West Coast Construction

94-1388 Moaniani St
Waipahu

Yamada's Plumbing & Repair

1827 Republican St
Honolulu

yamaz plumbing

99-105 Ohekani Loop
Aiea

Yasuda's Plumbing

1337 Highview Pl
Honolulu

Zecka Home Improvement Inc

45-015 Waikalualoko Loop
Kaneohe

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