"The provider arrived promptly at the start of the scheduled maintenance window. He explained what he was going to do, and showed me what was happening as he did it. He answered my questions about duct and AC maintenance, and he also provided additional ...more advice on the type of air filters we should be using. When he saw that we have an air intake in the basement, he explained why that's good in the winter, but not the summer, and showed me what to do (tape paper over the intake in the summer). The service and the advice were demonstrably useful.
Rated Review by Michael P.
"He was a one-man crew since his partner was out that day, but did a wonderful job. Very thorough but fast. Brought a large vacuum machine into the house and opened up the various vents.
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Sample Air Duct Cleaners Reviews
"We purchased a voucher from Living Social for whole house air duct cleaning. When the tech looked at the house, he stated there would be an extra charge to clean return vents. He stated $108 per system, so I agreed to the work. When he finished, he handed me a bill for $540, which when I asked him to do the math, he could not come up with how he ...more came to that number. I immediately called his manager, and he offered a 3 year warranty - which the tech stated was "against dust." AND when doing an inspection of the vents, there was still visible debri on them. The tech stated this was normal and would continue for 2 days when it was there to begin with! - hence the whole reason why I wanted to vents cleaned in the first place. The total time he spent doing the work was 45 minutes. Hard to justify $500+ worth of work done in 45 minutes, when there's still debri in the vents! "
"The gentleman who came was professional and explained what would be done. He was on time and worked quickly and efficiently. The job was completed on time. There was no clean-up after he left. He paid special attention to the three housecats to make sure they did not get out of the house. We highly recommend this company.
"We called for an appointment and were scheduled the next day. The two service men were very professional and did a good job of cleaning our air ducts and spraying for mold. We found the price very reasonable and are happy with the service. We recommend them.
"I saw their commercial on TV and decided to give them a call. A sales guy came out and went into the attic with me and told me they would clean out the main A/C duct line plus all the small duct lines that went to each room. Even spray in a disinfectant to help it smell good, all for $600. I agreed, and a few days later two guys showed up, supposedly ...more the two best guys
’s had. We went up into the attic and one of them cut a good sized hole in the duct pipe and looked inside and said, “It doesn’t even need cleaning.”
I looked and saw quite a bit of dust clinging to the inside of the duct, but mostly in the bottom. It looked like someone had taken a dirt clod and threw it down the length of the pipe. The men said that it wasn’t bad at all and they’d seen a lot worse. I said I really wanted it cleaned thoroughly and to go ahead.
They started making comments about how me paying $600 dollars for a couple of hours of work was ridiculous and that I was getting the brass broom handle up my butt on this deal. They said it wouldn’t even be a two hour job for what little they would have to do for my me. So I asked how much he thought I should pay, like $250 or something maybe. He said, “NO, but not $600.” Both of them were laughing and poking fun about it.
So as they are working, I ask about the company they work for, the owner, and so on. I ask if they made pretty good money doing this kind of work and the guy that had been with them for 10 years said that they get paid by the job, so the more jobs they do, the more money they make. Now keep in mind that it is Friday about 1:00pm. They said they had one more job in Lebanon to do, which is about 45 minute drive from my house, and would be off for the weekend. I wonder why they said my ducts didn’t need cleaning?
At one point, I saw one of the guys with a cordless drill and a long cable attached with a bunch of blue bristles on the end. Looked like somebody grabbed a bunch of bristles off that thing at the car wash that spins around to wash your car and wired the mangled up bunch of bristles to the end of the thing. I asked him what it was for and he said to run up thru the duct work and spin it with the cordless drill and loosen up the dust and dirt while the suction vacuum machine sucks all of it out. I asked how long it was because it looked a little short. He said twenty feet. I thought about it for a few seconds and asked him if it would reach all the way to the end of my duct. He reassured me that it would. Funny thing is that my main duct pipes are just over 30 foot long in each direction from the furnace.
So later on they were finishing up cleaning out the main large duct and were packing up their equipment. I asked if they were going to clean out all the small duct lines going to each room of the house. They said no, that they didn’t even need cleaning. I wrote them a check and they left. I thought about it for a few minutes and then called the sales guy that came out and asked him what these guys were supposed to do. He says “clean your ducts I thought.” So I told him what was actually done and he said he would call the two guys and talk to them.
One of the guys called me back about an hour later after they left me house, while he was picking up his kid from school, and said they would be back out and clean the smaller ducts but it would be a few days. I’m wondering what happened to the other job in Lebanon they still were supposed to do.
They did come back and do the rest of the job, but before they started, they showed me that they had put a brand new filter in top of their vacuum unit, as if to show me this to prove that when they were through, the filter wouldn’t even be dirty and that the ducts really didn’t need cleaning, like they had said. When they were finished, they were hurrying to pack up their equipment and I asked to see the filter again. Their response was that they had to hurry to their next job and didn’t have time, so I said I’d just look for a second and I unlatched the top of the vacuum unit myself to find a brand new filter that was just filthy with dust and trash form the small ducts they had cleaned. Kind of an awkward moment I guess.
From the beginning the salesman told me that after the ducts were cleaned, that there were going to spray in a disinfectant in there of some sort, to help it smell better. That was never done. When they left, for the next few weeks the air coming from my ducts just wreaked about ten times worse than it did before they were cleaned. I talked to a couple of HVAC company guys and they told me what happened is that when the blue brush thing swirled around in my ducts, it rubbed and smeared the dust and dirt into cooking grease and/or smoke residue from the previous owners who smoked, and it stuck there, pretty much stirring it up and made the smell stronger. And they said that if the company who cleaned the ducts had sprayed the ducts afterward with what they said they were going to, probably called an encapsulant solution, that it would have sealed that dirt and dust and the smell within it which would have taken care of the worsening smell. But instead of having these idiots out again to half-a** do something again, I just replaced all of the duct work and the problem was solved. But the $600 I paid for duct cleaning was a waste.
So I guess that if I hadn’t been there when they did their work, or went up in the attic with them, who knows what they really would have actually cleaned or done at all. I think they might be getting paid by the job all right, one half-a** job after another.
I’m thinking about the housewife who might not know anything about A/C ducts letting these guys clean them while she cooks or does house work. Or the man and wife who let these guys clean their ducts while they are at work at their jobs during the day. These guys left all alone to clean someone’s ducts unsupervised is hard to think about. Especially since they get paid by the job. The more jobs they do in a day, the more money they make. And the quickest way to do a job is to rush through it and do it half a**. Like my ducts were done. And then there is the health risk as well from breathing the air after a bad cleaning job was done.
"The guys that came were on time and very nice. Got what we paid for, which was pretty much just a shot vac cleaning of the vents. Not very effective but I guess its what you get for $50. I would most likely use them again for a full vent cleaning though.
"He came in did the check up by visually examining my dryer. He then cleaned the vent of the dryer which was the purpose of my service call to the provider. Upon my contact after the visit, he also advised me that the service he provided should be done on an annual basis. I appreciate being educated on proper care and maintenance of my dryer.
"The crew arrived at a reasonable time and were very professional. I am pleased with their work. However, my $89 bargain ended up being over $2000 in order to do the entire system. They told me that if I wanted to have a guarantee and not be charged the regular service charge for future services, they would set me up with all kinds of equipment which, ...more including this days services,amounted to $10,000. I managed to eliminate all the extras , but it still amounted to over$2000. The only reason I'm saying this is to beware of "bargains".
showed me pictures from previous jobs to make sure it was what I wanted. Gave me a verbal price estimate based on what we had discussed. The morning of our appointment he gave me a 2 hour time frame of when he would be onsite, he was on time. Everything went great, everything was fully tested and to my satisfaction. ...more />
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