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The install technician was on time, very friendly, and performed the install within the estimated time frame. They had a little bit of trouble installing the garage door sensor into my wifi network, but that was because the installer had not done one before. He was able to talk to their tech support team and get the issue resolved quickly.
Now, this particular system does take some effort to use. If you want a "dumb" or typical alarm system from a company like ADT, it may be simpler to use. But the new, modern, cloud based systems like the ones
I got scheduled for installation within 3 days and
I'm looking forward to the peace of mind of having the system and the overall experience so far has been excellent. I definitely recommend
Oh, I forgot to mention the cost! Equipment is discounted if you sign up for a longer contract and monthly monitoring fees are very reasonable. Overall, we are extremely happy with this company and I have referred them to my family. Best of all, I feel that my family is well protected.
The initial contact we had with details of system operation. This orientation
The installer arrived exactly at the selected time. He was very politic, and courteous. He worked very efficiently, and was very detail oriented. His work was very professional. We verified that all the components that were in the contract for the system were included in the bill of materials for the installation process. The installer provided additional subtle device placement input which resulted in our obtaining optimized component placement. When the technician was finished with the installation of the complete system, several hours later, he proceeded to test the system. He then gave my wife and me instructions on the operation of the system. He also programmed her smartphone to facilitate remote monitoring and customer control input to the system.
With regard to the post-installation operation of the system, we are in the process of confirming that our property insurance provider will be giving us a slight reduction in rates due to the fact that we now have this burglary and smoke detection system installed. It's my understanding that the monthly monitoring fee for Alert is less expensive than one of the other major alarm system vendors. Additionally if the customer wants to terminate or switch service to another provider, the required minimum contract length is only 2 years compared to at least 3 years for one of the other major alarm system vendors.
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