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The 2 fellows that came to pick up were very polite. They called to let me know they were on the way and arrived about 15 minutes later. The scheduled time for arrival had been given as between 10:00 and 12:00 and they called to say they were on the way a few minutes after 12:00. The woman who scheduled the pick up did say they had a large job ahead of mine so I wasn't too concerned. It only took them about 20 minutes to finish my job.
I would definitely use this service again. This was my second time.
The first week he came I had it set up for biweekly because my husband still wanted to mow every other week when he came home on the weekends. The first week the mowing was fine, but he did not do the trimming as agreed, but I let it slide because my husband had done it the weekend before and it was a Wednesday so it wasn't bad. I called him the Friday after he had mowed and asked him to switch to weekly so my husband would have more time to spend with the family and relax. When I mentioned his bid, I was given attitude and a lame excuse about additional taxes. Let me add that I realize our yard is big and if he would have mentioned that he felt he under bid the job I would have been ok with negotiating a fairer price, but instead he was borderline rude and showed up whenever he felt like it. This went on for a total of 5 weeks.
This last Wednesday when he came he didn't do the trimming, he left grass clippings over half the front yard, and strips that weren't even mowed. I called and left him a voice mail asking if something had happened to his mower since I had to rake half the front yard and there were long strips. Now it is 4 days later and He never even bothered to call me back and try to explain or apologize.
I called today to discontinue service and he didn't ask why just said great then sent me a text message 5 minutes later that said "Thank you for your business, even though I way under bid your lawn, you were still a good customer, thanks again, take care, and may the Lord be with you.
I understand making mistakes and under bidding a job, but be man enough and professional enough to discuss it instead of passive aggressive. It is not my job as a customer to ask if you think your pricing is fair. I would not recommend this guy to anyone. crappy communication and crappy work.
I can't say enough about these guys!
We think we're the best, and we can prove it.
Try an annual plan and if you want to cancel in your first year, we'll refund you 110%
Annual Plans Only
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