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Vidalia House Cleaning Articles
On Wednesday I got a call at 12:30 saying her team was at the house and no one was there. I called her back and told her I expected them around 2:00 and was not home and was planning on being there by 1:00 (an hour before scheduled). I then got a text asking for my garage code, which I did not provide. I left the meeting I was in and got home at 12:45 to let them in. I appreciate earliness, but an hour and a half was a bit too early.
Her team of three seemed to work rapidly through my home. After a few hours I was handed a paper and told goodbye, without a walk through or inspection. I asked if they were done and they said they were and the others were already packed up and in the truck.
I walked into my kitchen and realized none of my cabinets had been wiped down and the outside of the microwave was dirty. I started to touch up clean and decided to stop and inspect the rest of the home. When I went upstairs I realized the floors were not clean. I walked into a bathroom and realized the bathroom had not been cleaned, the mirror was dirty and the sink still had toothpaste in it. Two other bathrooms were poorly done as well, with both toilets not getting cleaned.
I immediately called
When the cleaning crew came back, I apologized that they had to come back. When I started pointing out the issues, one of the girls got mad that I pointed out the floor was not done. She said she did it, but then when I showed her all the dirt and spots still on it, she said she could see how I thought it wasn't done. The other
To top it off, comments of "I wish someone would clean my house" were made. I felt bad for having my house cleaned after falling behind from being out of town caring for a relative. It was an awful experience and even when they came back to clean what they hadn't the first time, it wasn't a great job.
The manager did not call back to make sure everything was fixed and to my satisfaction. Instead she called two days later saying her team forgot to pick up payment and was at my home for the check. I informed her I wasn't home and would pay by credit card.
I'll never use the service again.
The cleaning service was also great - within the confines of the few hours I had purchased the two ladies who came to clean got a LOT done on an apartment that hadn't had a deep cleaning in a couple years. Baseboards were washed, floors washed, bathroom and full kitchen scrubbed, etc. Overall it was great!
I have never used a cleaning service before, but after reading all the rave reviews on Angie's List, I was prompted to contact them.
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