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Our project manager was on top of things - very, very responsive and helpful. The crew that installed the windows was awful. They didn't hang plastic to seal off the room before they began cutting holes in the exterior walls of our house so we had drywall and sawdust EVERYWHERE. When my husband complained, they hung a sheet of plastic across from one wall to another about 8 inches below the ceiling. Really? It was awful.
They installed the two windows (flanking the fireplace) unevenly. The window on the right was about 3 inches higher than the the left window. Again, we had to complain to the project manager (who agreed and took action on it right away) so the came back the next day and reinstalled it correctly by cutting a larger hole in the house and moving it up and then patching the lower part with wood. They had to go out and buy a strip of siding that doesn't really match the other siding on the house but fortunately it's not very conspicuous.
When the project was almost finished, they realized that the chair rail molding we have in our room is no longer available. For a few days, we were faced with using a different molding (that wouldn't match the other walls in the room) or ripping all of our chair rail down and having to patch/paint/reinstall (and pay for it). To his credit, once again the project manager came through, scouring all over until he found matching chair rail. But wouldn't that be something you'd want to confirm before you pull off the existing chair rail?
I'm really happy with the end result, and I think the price was very fair. I just think the process was much more difficult than it should have been. My guess is that these guys are probably good with siding and replacing existing windows, but our project was outside their comfort zone."
I want to thank everyone at "
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