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Quitman Lawn And Yard Work Articles
I signed-up on 7/30 using the Angie's List "my messages" and gave all the usual information -- availability, since my name and address were clearly displayed, and "my messages" with Angies list work's the same as messages on email address.
I got a reply saying they needed my name, address and phone and email, and that displayed right below my name and address.
I gave them what was wanted, and had no further contact.
On 8/6, I asked if we could schedule yet, and was told they sent me an email (never received) and I was scheduled for that week.
I asked for the date and time, and was told "tomorrow 4/7/14"
Ignoring the typo, I asked AM or PM and got the reply of "am."
I then asked what they needed me to do prior to them coming. Water thoroughly in AM or not, etc?
"It's a slow release because of heat water at night for 2 days also my apologies we are very busy this was the soonest service date do thank you for your patience"
I asked for clarification, and got no further reply. So I watered thoroughly, and again that night for the morning expected arrival.
There was a two man crew. I walked out the living room of my home to my back yard at about 8:15 AM to find someone from MainStream finishing-up in my back yard, who said his partner was done by then in the front yard. There had been NO knock on door or ring of doorbell. No introductions were made. No concerns were solicited. They just came and applied chemicals to my property. I was stunned.
My lawn weeds didn't die -- they are doing well.
The front yard person apparently sprayed the English moss in my front flower bed and killed almost all of it, not recognizing it as a ground cover. Now I will have to buy more, and probably replace some of the topsoil to be sure the next pots will take well. I had thyme in another area for a ground cover, and it is all dead too.
The provider cost me time and work to return my property to pre-loss condition, since my ground covers were killed.
I expressed my unhappiness on 8/20 (when I'd calmed down) and sent photos of the damage-- and got no reply. I called on 8/22 and stated on the phone what happened, and was told I'd be contacted. That never happened, and it is now a week later.
Because of terrible [lack of] communication, killing my desired plants, and no follow-up, I am giving MainStream a D rating.
It is unacceptable service.
I can't tell you how pleased I am with />
All the work was completed and my lawn is looking great now! I'm looking forward to a long-term professional relationship with these guys. Highly-recommended. A+.
We think we're the best, and we can prove it.
Try an annual plan and if you want to cancel in your first year, we'll refund you 110%
Annual Plans Only
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