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Powder Springs Water Damage Restoration Articles
Water Damage Restoration reviews in Powder Springs
home. The quality of their work at my home is very poor, and I’ve listed a few examples from my experience below. Overall, the project mgr for the repair phase, pointed out something that I felt was a flaw, and usually insisted the work was acceptable, regardless of my opinion. In my experience, it’s usually best to satisfy the customer (who is paying for the work being performed), and not argue that they’re wrong.
The kitchen subfloor was quite tacky after the vinyl tile was removed, and now my refrigerator is very difficult to move. The project mgr, insisted that it was impossible that the tackiness of the floor could affect the refrigerator’s wheels. It was easy to move prior to being rolled across the tacky subfloor. I also have a
I asked the painters if they were going to patch holes and clean the walls prior to painting, and they responded they would. They patched a few holes, but painted over the majority of them, and did nothing to clean the walls. I would have done it myself had I known this would happen. The paint now has an uneven finish from being applied over the drywall dust created by sanding areas
where drywall was replaced. Not to mention any existing dust and dirt.
The painters rinsed their brushes and drywall tools in my kitchen sink, without asking permission (which I would not have given). When I realized what had happened I informed the project mgr and asked that it not happen again. When it did, I told the painter to stop it immediately. Paint was splashed around the sink and countertops on both occasions, which they did not offer to clean.
The paint/drywall subcontractors backed a large trailer down my street, and broke a few pickets on a neighbor’s fence. The project mgr insisted they didn’t do it, and implied the neighbors lied about what happened. The project mgr later had these pickets
replaced, but never told me it was being done.
There are several areas where the vinyl plank flooring wasn’t installed properly and has separated creating gaps. The project mgr insisted it was acceptable for this to happen, but the installation instructions for this product clearly states that there is no tolerance for gaps due to the locking feature of the planks, and if any gap exists the flooring was improperly installed and should be corrected.
A small freezer full of meat was left unplugged after it was moved to install flooring. I noticed the cord dangling nine hours afterwards. The project mgr insisted they had replaced it.
The flooring installers applied a leveling compound to the concrete floor in one room, and sanded it without applying any plastic to the openings of the room (one doorway and two pass-thru windows) to prevent the dust from entering the rest of the house.
The air was full of dust from the leveling compound while I was sitting three feet from the entrance, working from home on my pc. I was unable to move farther away due to the location of the internet connection. The project mgr told me I should have asked them to put plastic on the openings, which I felt should have been done as part of their preparation. Two women were later brought to the house to clean up the mess that was left behind. That didn’t do anything to help my lungs or the pc.
The project mgr didn’t want to remove the existing baseboards so the flooring could be installed at the proper 1/8” spacing from
the wall specified in the instructions for the vinyl plank flooring. As a result, there is a gap of over 1/2” in some areas, which is difficult to cover even with 3/4” quarter round.
For some reason the baseboard was removed from one side of the stairs to the 2nd floor when the carpeting was removed during
the demo phase. Also the carpet tack strips and staples were left in place for the majority of time the repairs were being completed, which was over two months. This was definitely a safety issue. The baseboard was not specified to be removed in the estimate, and I asked for it to be replaced. The baseboard was haphazardly replaced with no regard for matching the mitered
corners or evenly spacing it above the stairs.
Worst of all, the baseboard in my kitchen, entry, and bathroom has been effectively shortened by not being removed and reinstalled. These rooms previously had vinyl tile with 3” pine baseboard installed above the flooring, with shoe moulding for trim. After a new
the large gaps between the flooring and the wall. The shortened baseboard with the large quarter round looks ridiculous. After I
complained at length, the project mgr agreed to remove the quarter round and replace it with shoe moulding similar to the original (which would do nothing to compensate for the shortened baseboard), and replace the flooring where necessary. At this point I had no faith in their workmanship and was afraid it would further degrade the appearance of the flooring. Also, I paid for the
flooring separately and would have needed to purchase more for the re-work. Every time I walk into those rooms I’m
displeased with the results.
There were other disturbing events that occurred, but these are the major ones.
They dried the walls and used a chemical to prevent mold. Now they are in the process of rebuilding the wall and painting. Restoring to the original.
Not only do they do great work at a reasonable price, they are pleasant and clean. I cannot recommend this company enough.
They were prompt and professional in the work they did. We worked directly with the business owner, that we thank him.
If we had the need for this service again, we would not hesitate to use their company.
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All Water And Smoke Damage Specialists in Powder Springs, GA
Stone Mountain, GA
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