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We did have a long wait for knobs, but we were traveling then so it was not inconvenient for us, though not being able to use vanity might be inconvenient for others. We were warned that that particular hardware provider did take a long time to fill orders.
We are now working on a plan to put new cabinets in our kitchen."
We also utilized the services of ATD's designer. She was excellent for the most part. Her good eye for color and design helped us particularly in the design of the master bath and powder room. Some small complaints regarding communication between her and
After an initial meeting with
As noted the project itself went smoothly for the most part. ATD does an excellent job of preparing the house to minimize dust, covering the floors with plastic and covering the doors with plastic sheeting as well. This creates some inconvenience during the project but this is to be expected, and the result was less dust in the nearby rooms. Special credit should be given to
The subs again for the most part were excellent and worked very efficiently. ATD's tile man in particular was very detail-oriented, and also helped with design suggestions in the master shower. The plumbers also did fine work, although we had to call them back a couple of times to correct minor oversights. The only exception to the good sub work was the painters. This continues to be a problem area for ATD. More detail below.
The project was not without problems (what remodel project is?), however the key is how a remodeling company deals with these problems. On this I give ATD an "A".
1) Communication between
2) ATD's overall project processes could be improved, there are several manual actions that could be better automated to reduce error. For example,
3) Painters continue to be a problem for ATD. This was the second painter that ATD has used in our projects, and both were plagued by poor painting skills and rushed work. The owner of the painting company on this project seemed competent and thorough, however the work itself was difficult. Part of that was certainly due to the removal of wallpaper in all 3 bathrooms, not all the wallpaper can be removed without destroying the wall board, etc etc. However they are supposed to be experienced painters, this should not have been something unusual for them. We had problems with paint bubbling, apparently due to not priming properly. They also had difficulty getting the master bath ceiling smooth, we had to call them back several times to fix it. We (and
However overall ATD earns an "A" for the job.
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