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Norcross Moving Articles
Moving reviews in Norcross
They are the only company that has an A+ rating with the Better Business Bureau, and they are licensed by the ”
I chose this company based on Angie's List reviews (of course). I called on a Wednesday for the following Saturday, thinking the short notice would be a problem, but it wasn't - he just signed me up for that day! Then, we needed to get the garage door replaced in the house we were moving out of, and the only day they could come was Saturday, so I called on Thursday and asked for Monday...again, no problem. On, Friday, I realized we were just not going to be ready on Monday, so I called back, expecting at least some impatience this time, and rescheduled for Wednesday. No impatience. No problem.
The two guys that showed up were wonderful. I had told them on the phone that we would be moving the boxes in our van, and they could a few pieces of heavy furniture (we had never used movers before, and my husband was against it). When they got there, I still had LOTS of boxes, and asked if they could take them, too. Of course - no problem.
Since I needed certain items to go to the house, and others to go to storage, they gave me the choice of either loading tightly, which took more time, or making two trips. I chose the two trips - either would have cost more than the original estimate, but I had probably double the amount I told them I would have. Even though i had signed up for only a morning, this was not a problem for them.
They loaded up the truck for storage first. Here's where I can give you some advice - if you think you are going to do last minute packing while they are loading - don't. These guys move REALLY fast. Like, run-you-over-if-you-get-in-their-way-fast. (Very polite - always apologized - it was always my fault.)
At storage, I asked if they could load the unit so that I could get certain things out first. Of course - no problem.
We had lunch (our choice - they were willing to go without eating, but we were dragging...), returned to the house, and they packed up what remained for the house we were moving to. Again, they took much more than i originally asked them to, and again, had no problem with doing it (I think I asked them what it would take to get them to say no to something, and the reply was that we were paying for their time and their goal was to make sure we got what we needed, so whatever we asked for would be fine.)
One example of this: I had run out of boxes, and did not pack up my grandmother's china, which was in a wooden bin that doubled as a coffee table. I figured I would have to come back with more boxes and take it up in our van. When I told them WHY we weren't moving it that day, they suggested putting it, as is, in our van.They put it in, and took it out at the house - it was HEAVY - and all of my grandmother's china was intact.
All in all, as wonderful an experience as moving could be. My husband, who was against it in the beginning, was convinced that we had done the right thing and had hired the right guys. In these times of diminished customer service, they deliver outstanding customer service.”
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