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When they came, they did encounter a problem. The guy who came for the estimate
Through it all they explained everything to me so I knew what was going on. They were very polite and professional. They cleaned up when they were done. They managed to re-use the bricks from the lower step so it basically looks the same as it did before (they don't make those bricks anymore).
Great job all round!
When in the chimney, and since the chimney had never had a cap in 80 years, the rain had caused lots of damage too. Our fireplace was completely unsafe to use.
He gave us an estimate, and squeezed us in THE SAME WEEK. Yes, it was expensive, but it was a lot to be done. We even went out for brunch, and he left the place spotless (aside from the work performed). No traces of ash no nothing anywhere.
All in all, he's also a super friendly guy, who really knows how to explain what he is doing to people who are not experts on chimneys (us!).
Owner came with assistant this time. Found old duct tape (likely from when home built) on our dryer vent in attic. It could easily have lead to a fire as lint had already coated attic roof above break! Despite heat, he took time to correctly repair it with screws and metal tape to prevent another break. They worked to keep my home clean throughout repair.
Then they once again went above our expectations. It began with suggestion we put a vent box to keep our dryer hose from coming undone in laundry room. Another advantage, they explained, was that our dryer could be moved closer to wall allowing more room to open our freezer. They even moved my washer closer to wall for consistent look I insisted upon. They also moved them so I'd have cleaning space between two appliances! And gave us detailed instructions on easiest way to get appliances out when we repaint the room. When we asked how often he recommended cleaning vent, he actually suggested that as only two of us we could go longer than usual annual recommendation. Definitely above-and-beyond!
We absolutely know who to hire for future vent cleaning or chimney sweep service!
Communications with London were timely and reasonable. London's punctuality throughout project was good. Project timeline increased by several days once additional issues were found after work was already underway. London's masonry staff was very informative and outlined new options from this point. Project price increased, but was to be expected. I trusted the advice, and work continued. I'm confident London did not cut any corners and that the final product was done the right way.
In conclusion, London completed the project, leaving behind only a new, beautiful chimney (no cleanup - you can imagine the removal of an old chimney ((larger than average)) is not an easy/clean job). The new chimney was built from below the roof line
up - all flashing, tucking, shingles, tubes, etc.. (I'm unfamiliar with all the terms) was redone. A job well done. Would recommend.
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