Marietta Window Cleaning Companies

in Marietta, GA

Window Cleaning Reviews in Marietta

A

Rating
It went great. The person was very knowledgable and gave me a fair price for the work performed. I would recommend highly to everyone on Angie's List.
- Thomas K.
A

Rating
and his son were extremely polite and professional, neat and came out on short notice. The windows look great! I highly recommend them.
- George C.

Marietta Window Cleaning Articles

Window Cleaning reviews in Marietta

C

Rating
It was not easy to schedule the job.It took more than a few phone calls and emails. During scheduling, I was asked for driveway size and since I did not know size it was estimated based upon number of cars that can be parked in the driveway. It is good that I had the person who came to do the job measure it and it came out to be less. The person was very professional he did a fair job. He mentioned that after drying up, if we still notice spots, we can call them and they will come back to address it.. We did notice a few streaks and called them up but we are still waiting for a response.
- Gopender S.
A

Rating
the house looks a lot nicer. A little more than i thought it would be but the house does look great. The person who did the work was later than expected but the job he did was very good.
- Carol M.
A

Rating
Two workers arrived at the prearranged time. They did an excellent job cleaning the windows. In addiiton, they provided me with valuable information regarding the worn- out seals and the reasons my windows were collecting so much condensation. The price was surprisingly low, and I will definitely hire this company again.
- Kathleen S.
C

Rating
The cleaning technicians were very professional and performed the services well. I was not happy with the final price, however. After purchasing the discounted coupon I was told that any areas in my home that had glass had to be included or, I would not get the $6 per window discount. I had to pay for windows in my unfinished basement that I didn't need cleaned. Windows that had panes were counted as two windows. The final price with the discount coupon was twice the amount I had anticipated. After purchasing a $55 discount coupon; I didn't anticipate having to pay $340 for window cleaning. This offer was misleading and needs to be better clarified before a consumer purchases the "discount" coupon.
- Parchelle C.
B

Rating
While I say I would use them again, the more accurate statement is I wouldn't NOT use them again. Now that I understand their pricing model, I would consider using them, depending on how their price compared to other companies. The two guys who did the work did a good job, were prompt, polite, and friendly. But I think the pricing is hard to figure out, even after looking at their web page.
This was an unusual deal (at least to me). I bought the Big Deal coupon, which was $100 worth of cleaning for $55. There were two options: individual windows at $10 each (cost-prohibitive for me), or "whole house" for $4 per window. What I didn't understand (and no one made clear over the phone) was that "whole house" literally means every piece of glass on your house. So this ended up being an extra almost $100 in my case. For instance, I had counted up 32 "windows," but when they counted my "windows," there were 49. I laughed when they told me, because I couldn't imagine what they had counted.
They count a double-hung window that has true divided lights as two windows. And they count glass in your doors, including sidelights and transoms. Every piece of glass counts. And everything has to be cleaned, unless you want to pay $10 each. I only had the exteriors cleaned. If I'd wanted interiors or sills cleaned, it would have been more.
They were responsive, and I had no trouble scheduling the appointment. The first message they sent directed me to their web page, to learn "how they count windows." I guess that should have been a clue that this was a potential issue. I did study the web page quite a bit, but still I guess it wasn't clear to me. The person I spoke to on the phone was apparently new, so perhaps didn't emphasize this potential point of contention. She did tell me there was a $5 gas charge, which did not appear on the coupon I bought. She said they charge that whenever gas is over $3 a
Marietta Window Cleaners Provider Name Locked
.
Overall, it was a learning experience. My windows are clean, albeit for more money than I had planned on spending.
- JEAN H.
C

Rating
I had a used a competitor in the past, but they were not able to schedule the work. The competitor charged me for 33 windows. I called ABGC, and they quoted me a price that was half of the competitor based on the 33 windows, and came out sooner. The problem was, that when they arrived, they informed me that they count windows differently. A "window" may count for more than one window based on the number of panes in the window. They said I had 76 windows, the way they counted. They had quoted me $100 over the phone, but with their creative counting, the price was $228. This was not an unfair price, but I resented them not telling me about their "creative" way they count windows.
- Eddie M.
C

Rating
They were punctual and professional, but I didn't see much of an improvement on my windows after they had finished cleaning them. I had used another company two years ago that had done an exceptional job that lasted for two years.
- ANGELA C.
D

Rating
I don't want to make this long winded, but I will try to be thorough with a quick-hit review.
Emailed the company in mid-August to schedule the window cleaning. I provided them with dates that would work best (the following week), but they instead scheduled me for the week AFTER that. I told them that whole week would not work, and I would need another date. They rescheduled...for later that week. Took far too many email exchanges to get the appt. set.
The appt. was finally set for last Monday (9/16). I was called a couple days before and given the timeframe of when the crew would be there (between 1p and 4p). Crew showed up on the day on-time, after calling me with a 15 minute warning of their arrival. They arrived, and to make this short, they failed to do the inside windows. They did the outside windows (left some cobwebs, which the deal says will be completely cleaned), replaced 4 flood lights which I provided (also a part of the deal), but then left. I hadn't looked at the deal in a while, but upon review, I realized they only completed half the job.
I called the company within a couple hours of them leaving. I spoke to
Marietta Window Cleaners Provider Name Locked
, who is their GM. He got defensive when I told him they missed some cobwebs, but said he would call me back in 10 minutes about the crew not doing the inside windows. Instead, I got a call 3 minutes later from the crew lead,
Marietta Window Cleaners Provider Name Locked
, on his cell phone. He asked a good time to come back to do the windows. I said that Friday (9/20) afternoon would work, but if they wanted to not worry about the schedule they could just do a quick gutter cleaning instead. He said it sounded fine, but he'd have to check. At that point, I said, "OK, let me know. Thanks," and hung up the phone. That week came, and went, and I heard nothing from anyone at the company. Thinking they just brushed me off, I left a reflective review here on
Marietta Window Cleaners Provider Name Locked
, giving the company a D and saying I would follow-up with them the following week and request a partial refund.
Monday morning, I wake up to an email from
Marietta Window Cleaners Provider Name Locked
, the owner of the company. Here is his email, exactly as he wrote it:
"My name is
Marietta Window Cleaners Provider Name Locked
, and I am the owner of
Marietta Window Cleaners Provider Name Locked
. I read your review and I must say there are some things I take exception with. I was in the room when you spoke with
Marietta Window Cleaners Provider Name Locked
and
Marietta Window Cleaners Provider Name Locked
about the service. You asked
Marietta Window Cleaners Provider Name Locked
,
the lead, about the gutter cleaning, and I was the one who told him we would just do the window. I remember him saying to you specifically that we would be out on the 27th to do the inside windows. He told you the date right then and there, and he said inside windows, not gutter cleaning. I didn't think any follow up was needed because he told you the date. You are still on the schedule for the 27th, but I'm not going to send the crews with a D rating being leftbefore the service is done, and with the fact that we told you the date on the phone and that date hasn't come yet being left out of the review.
I will be calling you directly first thing in the morning. We have already done work at the home, so there is no refund. We are more than happy to do the inside windows after your review is removed. And like I said, you are still on the date of the 27th.
I look forward to speaking to you in the morning."
In essence, the owner of the company was holding a service I PRE-PAID for ransom in order for me to remove my poor review. Simply put, that's against
Marietta Window Cleaners Provider Name Locked
policy, so I simply called them and opened an incident report with them, asking them to request a partial refund from the company based on the lack of service and the owner's policy-breaching email.
A few hours after calling
Marietta Window Cleaners Provider Name Locked
,
Marietta Window Cleaners Provider Name Locked
finally called me (he never followed up like he said he would in his email). He simply kept asking for me to remove my negative review and let them come out to re-do the cleaning. He kept harping on the point that the job wasn't finished, so they did not deserve the negative review. He kept saying that his guy scheduled on the 27th, but I told him I had hung up so he must have been talking to a dead end. After talking to him for 10 minutes or so, I chalked it up to miscommunication, and let the appointment on the 27th stick and told
Marietta Window Cleaners Provider Name Locked
it had to be in the afternoon, so he'd said he'd make sure it was. Gave them a second
Marietta Window Cleaners Provider Name Locked
to make it up.
I got the call the day before, and they said the appointment was between 1 and 3p. Great. Wake up this morning and get a call at 8:20am that the crew was a half hour away. Ummm....what? Called the guy right back (
Marietta Window Cleaners Provider Name Locked
) and told him it needed to be in the afternoon. He said he would move things around to get me in that afternoon at 1pm. At 1pm, he called back and said they were behind, and the crew would be there at 2pm. Nothing until 3pm, when I get another call telling me the crew will be out in a half hour. Then, I get another call that the crew would be out in 10 minutes. Crazy. This crew was really good, and even re-did some of the outside work the other crew missed. They did a great job. The other crew did a good job as well. It seems like good crews work for a company that needs to get it's act straight. Just wasn't pleased at all with a good portion of interactions with the company outside of the crews, and the scheduling is completely messed up. Just can't recommend the company at all, as it's just a headache to deal with them.

RESPONSE TO
Marietta Window Cleaners Provider Name Locked
'S COMMENTS BELOW: As a response to
Marietta Window Cleaners Provider Name Locked
's
Marietta Window Cleaners Provider Name Locked
's rant below, what I posted three paragraphs above is his email WORD-FOR-WORD, copied and pasted, so you can all deduce that he was holding a PRE-PAID service ransom (think about paying for a service, that service not being completed, then the owner saying they won't finish it until you meet HIS demands). That alone speaks of his character. He is lying about me telling his crew not to worry about the inside windows (If I paid for it, why would I tell them not to do it, just to have them come back out to do it?), he does not know if I hung up the phone before his crew member told me the 27th was the new date (he was not on the call), and once he called,
Marietta Window Cleaners Provider Name Locked
BEGGED to come out and re-do the service to get a better review, pleading with me to take down an honest review of his obviously ethically-challenged company as not to
Marietta Window Cleaners Provider Name Locked
his name here. He only reacted with the pleading phone call when I got Angie's List involved, knowing he breached their service agreement in tampering with my review, and wanted to make it up to me ("We'll come back and do 120% job, and you won't want to leave a bad review."). He even emailed me my original review so I could re-post it if I was still unhappy (which I didn't do). You can read the rest of my reviews here. They are all honest, and a vast majority are glowing of the service, so you can take his 'bad customer' remark as just sour
Marietta Window Cleaners Provider Name Locked
. What else can I say. Dealing with
Marietta Window Cleaners Provider Name Locked
's company was simply a horrible experience, and not one I can ever recommend.

I will say he is correct in that his first crew did do extra outside windows (23 as opposed to 20 the deal covered), but only because they didn't follow directions (I told them to do all the standard windows of which there were 20, but they cleaned a few door windows too). Since he sent a different crew the second time, I felt bad they had to cover the work of the other crew, so I only had them do 15 windows as opposed to the 20 in the deal, asking them to clean a door window that was included in that original 23 the first crew did. Also tipped them as well for the trouble. So, take that for what you will of how I'm such a horrible customer.

The saddest part about all this, aside from an apology from the second crew he sent out, never ONCE did he or his employees utter a single apology about the situation. If his crew messed up, and they said, "We're sorry about that. We will send them out to finish!" All would have been well. Sadly, that wasn't the case.
- Edward Q.
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All Window Cleaners in Marietta, GA

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

2 Women with a Solution

1585 Tuftstown Ct
Snellville, GA

24/7 Moving Atlanta

290 Martin Luther King Jr Dr SE
Atlanta, GA

911 MAINTENANCE SERVICE LLC

3957 Kenner Dr SW
Atlanta, GA

911 Maintenance Services LLC

3957 Kenner Dr SW
Atlanta, GA

A Plus Power Cleaning

8920 eves Rd.
Roswell, GA

A Total Approach Cleaning

PO Box 89108
Atlanta, GA

A Touch Of Brilliance Cleaning LLC

125 Laurel Mill Court
Roswell, GA

A Transformation Cleaning Services

115 Antler Trl
Temple, GA

A&O Cleaning Services Inc

327 Sugar Time Ln
Greer, SC

A-Cammy's Professional Cleaning Services

6006 Creekerton Blvd
Mcdonough, GA

A. Abercrombie Painting

Powder Springs, GA

AA Handyman

330 North Crosslane Rd.
Monroe, GA

Abercrombie Contracting

7301 Holland Way
Lawrenceville, GA

Absolutely Yours Concierge

2394 Southern Oak Drive SW
Marietta, GA

ACC Atlanta-Carpet-Cleaners.Com

434 Marietta St NW
Atlanta, GA

Act One Cleaning

515 Bay Point Dr
Rainbow City, AL

Affordable Craftsmen

2985 Gordy Pkwy
Marietta, GA

AG Renovation, LLC.

4476 Sims Ct
Tucker, GA

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Marietta Zip Codes

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