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Marietta Window Cleaners Reviews
This was an unusual deal (at least to me). I bought the Big Deal coupon, which was $100 worth of cleaning for $55. There were two options: individual windows at $10 each (cost-prohibitive for me), or "whole house" for $4 per window. What I didn't understand (and no one made clear over the phone) was that "whole house" literally means every piece of glass on your house. So this ended up being an extra almost $100 in my case. For instance, I had counted up 32 "windows," but when they counted my "windows," there were 49. I laughed when they told me, because I couldn't imagine what they had counted.
They count a double-hung window that has true divided lights as two windows. And they count glass in your doors, including sidelights and transoms. Every piece of glass counts. And everything has to be cleaned, unless you want to pay $10 each. I only had the exteriors cleaned. If I'd wanted interiors or sills cleaned, it would have been more.
They were responsive, and I had no trouble scheduling the appointment. The first message they sent directed me to their web page, to learn "how they count windows." I guess that should have been a clue that this was a potential issue. I did study the web page quite a bit, but still I guess it wasn't clear to me. The person I spoke to on the phone was apparently new, so perhaps didn't emphasize this potential point of contention. She did tell me there was a $5 gas charge, which did not appear on the coupon I bought. She said they charge that whenever gas is over $3 a
Overall, it was a learning experience. My windows are clean, albeit for more money than I had planned on spending."
Emailed the company in mid-August to schedule the window cleaning. I provided them with dates that would work best (the following week), but they instead scheduled me for the week AFTER that. I told them that whole week would not work, and I would need another date. They rescheduled...for later that week. Took far too many email exchanges to get the appt. set.
The appt. was finally set for last Monday (9/16). I was called a couple days before and given the timeframe of when the crew would be there (between 1p and 4p). Crew showed up on the day on-time, after calling me with a 15 minute warning of their arrival. They arrived, and to make this short, they failed to do the inside windows. They did the outside windows (left some cobwebs, which the deal says will be completely cleaned), replaced 4 flood lights which I provided (also a part of the deal), but then left. I hadn't looked at the deal in a while, but upon review, I realized they only completed half the job.
I called the company within a couple hours of them leaving. I spoke to
Monday morning, I wake up to an email from
"My name is
the lead, about the gutter cleaning, and I was the one who told him we would just do the window. I remember him saying to you specifically that we would be out on the 27th to do the inside windows. He told you the date right then and there, and he said inside windows, not gutter cleaning. I didn't think any follow up was needed because he told you the date. You are still on the schedule for the 27th, but I'm not going to send the crews with a D rating being leftbefore the service is done, and with the fact that we told you the date on the phone and that date hasn't come yet being left out of the review.
I will be calling you directly first thing in the morning. We have already done work at the home, so there is no refund. We are more than happy to do the inside windows after your review is removed. And like I said, you are still on the date of the 27th.
I look forward to speaking to you in the morning."
In essence, the owner of the company was holding a service I PRE-PAID for ransom in order for me to remove my poor review. Simply put, that's against
A few hours after calling
I got the call the day before, and they said the appointment was between 1 and 3p. Great. Wake up this morning and get a call at 8:20am that the crew was a half hour away. Ummm....what? Called the guy right back (
I will say he is correct in that his first crew did do extra outside windows (23 as opposed to 20 the deal covered), but only because they didn't follow directions (I told them to do all the standard windows of which there were 20, but they cleaned a few door windows too). Since he sent a different crew the second time, I felt bad they had to cover the work of the other crew, so I only had them do 15 windows as opposed to the 20 in the deal, asking them to clean a door window that was included in that original 23 the first crew did. Also tipped them as well for the trouble. So, take that for what you will of how I'm such a horrible customer.
The saddest part about all this, aside from an apology from the second crew he sent out, never ONCE did he or his employees utter a single apology about the situation. If his crew messed up, and they said, "We're sorry about that. We will send them out to finish!" All would have been well. Sadly, that wasn't the case."
Apparently they were very late but when they arrived our friend indicates they were quite efficient and had the entire home with tons of windows, finished in 11/2 -2 hours.
I was concerned that some of the windowsills weren't cleaned and a couple of screens still appeared to have cobwebs. I haven't had time to call them about it but if you are there when they perform the work, I'd just suggest that you visually inspect everything as I am sure they will correct any issues. I've never had my windows done without having the sills and screens cleaned so I'm sure this is a factor of them being off schedule that day, and not having the actual homeowner present. I am picky and have high standards for my home but overall, it was a fair price and a good experience. "
remove...They do have a great spot remover which they leave with customers. Workers will move furniture if
asked but I rarely do have them move anything...Will keep calling them several times a year. They also have cleaned
windows for me and did a great job...also hear they have a maid service which sounds good to me!"
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