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Madison Hardwood Flooring Articles
Hardwood Flooring reviews in Madison
When the time came to do the floors, a different man controlled that project. He had a crew and they hardly spoke english and appeared to not know what was included in the quote and what should of gotten done. They asked questions of things that should of been discussed in advance with owner, but we were not present during the day to always answer every question along the way. Did not see the person controlling the job at all guiding them. I saw them filling the holes and pointed out some they missed and I was not sure they understood me but they nodded and said ok. He said it will be taken care of. I also noticed that they used a very dark fill and he was doing it very quickly. I figured they knew what they were doing and it would look better after sanding, stain and sealer.
After it was all sanded and sealed, there were MANY holes that were not filled or were filled poorly, It was very noticeable all over the floor. The holes stood out like a sore thumb with the dark putty, even after the sealing. When I called back for them to look over, they said " some holes take the fill and some don't" He confirmed his expertise and has seen this before. He did not seem to think it was a problem. I watched our last floor (old house) be done and there was not a problem filling the holes- big or small. There was not much we could do since it was already sealed, but I would not recommend Affordable Floors. Paid almost 1700 dollars for a job partially done. I would of been willing to pay more for higher quality. Unfortunately, the wrong information was verbally told to us during quote time.
The responsiveness score is fair because they did respond immediately (excellent) when I called to address my concerns, but there were no options given to resolve and they denied there a problem (lousy). Also price was fair based on what they said they could do. It was lousy based on what they didn't do.
He was very easy to work with, provided progress updates, took great pride in his work and good care of our home and any items he had to move (draperies, light fixtures). The work was completed on time and on budget. We fully intend to use his services again, for any touch up needed, or if we decide to replace carpet with hardwood in any other rooms.
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