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Lithonia Plumbing Articles
Plumbing reviews in Lithonia
Once at our home, the provider was very efficient and informative regarding the services he provided. Although the $89 price for servicing 2 additional toilets and to unstop the drain (which took all of 3 minutes) seemed high, when combining with the $55 cost of the coupon, we think it was worth it. Well ...we will see if it was worth it as our prior months water bill was $440 (normally only $60) and we will need to wait and see if the pumbling work done resolved the issues with leak(s) / running toilets.
The biggest area of improvement with this provider is with scheduling the appointment and follow through.
He installed the items and was about to leave, apparently in a hurry for his next job or to get home (he said he had worked all night the night before. I did not have an opportunity to see the operation of the installed spicket before he left). I asked him about settling up for the parts he purchased and he said that he couldn't find the receipt but that he would locate it and give it to his secretary who would call me about charging my credit card.
I checked the operation of the faucet and there was a problem. I called the next week to complain about how it sprayed out water almost uncontrollably in almost all directions, unlike any of my other outside faucets. I tried to adjust for the pressure at the cutoff valve with no luck - there was obviously something defective about spicket. I was told my the office manager that someone would get back with me.
I received a call about 2 weeks later from the office manager asking to charge my credit card $97. I had questions about it but she said that I needed to talk to the owner. Since they had shown good faith in not needing to bill me immediately I made the mistake of giving her my credit card number but asked her to have the owner give me a call. They charged my $97 for what was, at most $27 worth of materials - and that was the price using the most expensive items.
2-3 weeks went by and no return phone call. I called again. I was once again told that the owner would call me back. Two weeks later again no phone call. I called again. I was told the owner was out of town but would call me on Monday. He did not call. A week or so later I called again. The office manager seemed concerned that he had not called me and said that she would make sure he did. I did not receive a phone call. A week and a half later, 11/11/13, I left a final message telling them that I would have to escalate this issue.
On Sep. 3rd, I expected
On Sep. 6th, one called me so at 10 am, I contacted
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