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Lagrange Home Warranty Articles
Home Warranty reviews in Lagrange
I own a 2-story home. On 7/13/2014, one of my A/C units (outside) started making a loud rattling noise and my house was not cooling properly. I called Landmark to schedule a repair. On 7/13/2014, they scheduled a service request with a company called,
The next morning, I called Landmark and they arranged for a different company to service my A/C. After I had made an appointment with the 2nd company,
The repairman informed me that the fan motor was going bad, but that Landmark would not approve the repair until the fan motor was completely dead. He charged me $60 service fee and left.
On 7/18/2014 (not even one week later), I woke up to a hot, June morning. I contacted Landmark and told them that the fan motor was dead, because the A/C unit stopped working. They arranged for
The next morning, I contacted
The repairman from Ultimate Comfort came to look at the unit. He confirmed that the fan motor was out and charged me another $60 service fee before he left. At this point, I had spent $120 for service calls (for the same A/C diagnoses from two different companies) – and I would soon have to spend another $60 for the actual repair.
The repairman told me that the A/C fan motor from
Basically, someone is lying. Now, I have to call again tomorrow to investigate this matter further. Overall, Landmark plays games. To make it worst, I found out that the repairman from
Overall, I have spent 1 week without A/C on my main floor, and I might have to spend a few more days without it. I live in Houston, TX and it is hot in
If I had known how bad Landmark would be, I would not have chosen this company. Why wouldn’t a company make $275 in repairs is beyond me – especially since the premium and the 3 service visits to repair to the unit will now cost me $705 (annual fee plus 3 service calls).
Word of advice. DO NOT USE
** The dates are approximate, but the events are COMPLETELY TRUE.
After further conversations with First Am., a supervisor offered to send out an air balancing service person. I am waiting to see if the collection agency is dropping the charges as expected. This has been going on for 8 months.
Concurrent with this I placed a call for my air conditioner. It was consistently dripping condensation from the secondary drain. Allied sent out a technician from NRG Home Services. The technician did a check, blew out the main drain line and eventually found a cracked plastic drip
I called Allied and they could not answer any questions because no report was ever filed by the technician. But they did try and convince me why they would not pay for it. After a couple more calls, I asked to speak to a manager. The admin went off and talked to someone and came back and told me the service department was not comfortable with the diagnosis and wanted to send someone else out from NRG to look at it again. And apparently we did not pay the $60 trip charge. We did, but the check has not yet hit our account after 5 days.
A few things I have learned.
2. I have asked to speak with a supervisor or manager on four or five occasions. I have never been able to do it. The admin will put me on hold and then come back with an alternative solution.
3. I think they have tried to lowball the repair or reimbursement on every call I have made over the last 2+ years.
4. The admins on the phone do not have access to any service related information. They seem to have to call the service department to get any information.
5. Allied sends out automated emails with progress updates. Unfortunately, they do not include anything in the email that would allow you to identify which service request it is.
6. It seems the most important thing when you are on the phone with them is to 'follow the process'.
At this point, I am still waiting for the follow-up appointment for the A/C to be scheduled.
Bottom line: They apparently decided they weren't going to do the repair no matter what, and were going to say anything to make me go away.
I have since had the repair done by a plumber I hired, and I expect them to reimburse me for the cost.
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