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Over 3,469 reviews for
Lagrange Home Warranty Companies from people just like you.

F
"We pay this provider on a monthly basis and they would not fix items that are broken. We had an air conditioner that was broken. They sent someone out to fix it" and the warranty company told the provider that they would only cover the minimal amount. We asked for work on our pool pump and they advised us to hire someone and they would reimburse us. We kept sending them the invoice (even fax and got confirmation) and they kept saying they did not receive it. We have never received payment on that. They charge $75.00 each service call. We paid the provider directly and they said we didn't pay it. We sent them a copy of our cancelled check and they are still showing our bill as not paid. When you try to call them you are on hold for up to 90 minutes.

-mark R.

A
"Went great. Did the request online at midnight Saturday, had the name of the contact on Sunday, I called Monday and the tech was at my house on Wed!

-Theresa D.

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Local Articles in Lagrange

What's Included in a Good Home Warranty?

What separates a good home warranty from a bad one?

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Home warranties

Year after year home warranty companies have topped the Angie's List most complained about category list, with nearly half of member reports in this category rating these companies unfavorably. The key behind this appears to be an expectations gap between the companies and their clients regarding what is covered and whether service calls on covered items are entirely free.

Attractive home
Warranty Companies - Home

Dear Angie: What are the differences between a home warranty on a new home and one for an existing home? – Kenneth E., Fort Mohave, Arizona

blue house, windows, swing, green grass
Warranty Companies - Home

Is a home warranty worth it?

Depending on cost and coverage, a home warranty may be a good value if you're buying a newer home. (Photo courtesy of Angie's List member Shawn S. of Lexington, Mass.)
Warranty Companies - Home

Should you buy a warranty to protect you from unexpected problems with a newer home? Knowing the costs, benefits and drawbacks will help you decide if a warranty has value for a home five years old or less.

Angie's List
Alarms, Earthquake Retrofitting, Health Insurance - Agents & Companies, Health Insurance - Brokers, Home Inspection, Hurricane Shutters, Insurance Agencies, Mortgage Companies, Warranty Companies - Home

No. 1: fire stations make good neighbors. If you’re more than five miles from a fire station or more than 1,000 feet from a fire hydrant, you’ll pay several hundred dollars more per year for your policy.

Angie's Answers

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First, call your insurance company and tell them you do not want any proceeds paid to the contractor under your policy as you are not going with them.  This way they can not collect money on your behalf.  Insurance will typically have you sign a form for release of funds anyway but this is a good extra step to make sure your signature isn't forged.  Second, call the contractor and tell them you will not be needing their services afterall.  Did your husband pay a deposit?  If so it may be non-refundable.  Then follow up with a certified letter. 

 

An email as well doesn't hurt but some states don't yet recognize email as a form of communication for legally binding documentation.  This may have changed and I'm sure more states do recognize them as I haven't followed that topic elsewhere as much as I used to.  The contractor's office should be local.  A sure fire way to ensure they got the message is to deliver the letter to the office of the contractor and have someone at the office sign a duplicate stating it has been recieved and read.  There's no arguing whether they received it or not by doing that.

 

Hopefully you've learned your lesson about high pressure sales techniques and storm chasers looking for a quick buck.  Some people find out a much harder way.  While these guys may be legitimate you should always do your homework on a contractor before signing the contract.  Unless you have water running out of the house and the work has to be done on the spot it's not so much of an emergency that it can't wait until the next day.

 

Todd Shell

Todd's Home Services

San Antonio, TX

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Consider going to library an reading Consumer Reports rating on home insurance companies in your area.  For affordabilty elect the highest deductable you can stomach.  This will lower your premioum, I went thru Costco, they and Sam's Club can be a valuable resource for home and car insurance. Shop on line with your needs to save money.  Unless you have major assets forget large policy. For your gutter and roofing needs see my blog.
Jim Casper 

Home Warranty reviews in Lagrange

F

Rating
Over the course of 6 weeks they set up 3 appointments to have my dishwasher serviced. Two of the appointments cancelled with only a few hours notice and one was a no-show. That's three times my wife or I took a half-day off work to accommodate a 4-hour repair window.
I called today, and after wading through their extremely annoying voice-activated menu system, and 15 minutes on hold, I was told that I would need to wait on hold for 30-40 additional minutes to speak to a supervisor. i was also told that even if I did wait on a supervisor they would not be able to help me reschedule my appointment.
Is it really a home warranty if nothing in your home ever actually gets repaired?
- William T.
C

Rating
AHS needs to step up to the plate when their representative companies fall short.
Our refrigerator broke in June and they sent a repair company who "fixed" the problem telling us to wait a few hours and then the fridge should be cold. Several hours later the fridge was still at room temperature. Upon contacting the repair company, they said they could not fix it then and would have AHS send out someone else.
Several days later, a second repair company came. They said the first company had messed up the repair and determined that parts were required. Ordering the parts would take two weeks, so they scheduled a return in three weeks.
At the return date, we received a call that the repair truck had broke down and they would need to re-schedule (not send an alternate or have someone come the next day, but re-schedule). The new date was the day we were to leave for vacation. We told the dispatcher that it would need to be a morning appointment. When they called the day before to give the window, it was an afternoon appointment. We told them that they had promised morning and they said okay and they would change it. As we were leaving for vacation at 2:00 PM, we got a call that the technician was on his way. We told them that they had promised morning and we had to leave and they were not even apologetic.
The repair company then said the best they could do was three weeks later. When they came and put in the parts, it still did not work and they said that we would need a new fridge.
AHS, under the agreement, offered two models for us to choose and we selected the one we wanted. We requested stainless steel as that was what we had. They informed me that I could only chose black or white and the upcharge to stainless was my problem. When I asked for some consideration in light of what I had been through, the person only could say "policy this" and "procedure that".
SO AFTER ALL THIS - I HAD TO PAY $97.70 FOR STAINLESS STEEL. THEY COULD NOT EVEN TAKE THAT ON THEMSELVES AFTER ALL THE ISSUES I HAD WITH THEIR REPRESENTATIVE SERVICE COMPANIES.


- Daniel O.
F

Rating
We place a claim for our electronic dog door that was in a house we purchased. A tech came and said he thought the dog collar needed a new battery but this did not fix it. The door will not open from the outside. we've contacted
Lagrange Home Warranty Companies Provider Name Locked
several times and cannot get real answers from them. We asked for our $75 to be refunded or the door actually repaired, they say no.
we've had nothing put problems with this home warranty company and each claim we've made. To even attempt to get anything covered is a huge fight and many hours on the phone.
- Scott S.
A

Rating
I purchased a home warranty from Landmark about 2 months ago, after using another warranty company for the past 2 years. I came home last Friday 8/14/2015 and noticed that my downstairs A/C wasn't cooling, I called Landmark the next morning being a Saturday and within 30 minutes they assigned a contractor to fix the problem. The contractor called and set up an appointment for Monday morning, come Monday morning by 9.00am they showed up and fixed the problem with a $60.00 service fee, so far so good, I am happy with Landmark, hope it continues that way.
- iffy U.
F

Rating
Nice people but they don't understand what there subs work on, so consumers deal with delays in service and wasted time making follow up calls
- Richmond & Donna C.
D

Rating




Lagrange Home Warranty Companies Provider Name Locked


Plumbing leak repair. Beginning

7/23/2015



AHS was called to schedule repair: They contracted Kintex

plumbing who came out in about three days. (AHS guidelines are that contractor

replies to request in 24 hours and addresses issue within 48 hours from then).

Kintex came out and said there was no plumbing leak to get the A/C drain

checked. The A/C contractor came out (see above process) and said there was no

A/C issue. IT was a plumbing issue (See above process) When SWG Plumbing did

come out they confirmed the leak. However, they cut a large access hole in the

ceiling to get to it (instead of the attic ). They said that someone would be

sent out to repair it. I heard nothing from AHS . But someone did leave a

message on my phone stating they were T&D construction and that I needed to

give them $100, another phone message stated “I ‘m not calling you again” and

did not even indicate who the caller was. SWG plumbing indicated that AHS was to

contract for repair . Numerous phone calls

later to AHS confirmed that they would schedule repair and I owed this

contractor nothing. The contractor went

out and informed us that he could not do the repair. Again WE had to contact

AHS to follow up. (Be mindful that the average hold time for AHS calls has been

15-25 minutes.) I was informed that the issue was being referred to “Research”.

Two days later someone from “research” contacted me questioning about the

ceiling . He indicated that it was a large access hole and they installed a “lot

of pipe” and little else. I called AHS

back to find out what was being done and again was told that they would refer

to “Research” and “Research would get back to e right away. That was two days

ago. IT seems that the contractors have ltlle feed back with AHS regarding the

status of repair and follow up.

Communication from AHS has been only upon my calling..Not too pleased and I

still have a hole in the ceiling..




- Angela L.
F

Rating
Do not use either of these companies. A Us Air was sent to our house six times by AHS over a three-week
period. Each time the ac continued not to work it took days for them to
come back between each visit. We have now gotten second opinions from two
other companies. A Us Air did inadequate and poor quality work. Sending
three different technicians who all raced to find a
Lagrange Home Warranty Companies Provider Name Locked
fix instead of
taking time to really figure out what was happening to our unit. They gave no
regard that it was 100 degrees plus outside and we had no air for three weeks.
We ended up having to have the entire a/c heating unit both inside and
outside replace by a highly recommended company. This whole affair has been
a nightmare costing us thousands of dollars.
We would never use A US Air or
Lagrange Home Warranty Companies Provider Name Locked
again!
- Mason M.
F

Rating
Our A/C unit went out in the middle of
Lagrange Home Warranty Companies Provider Name Locked
heat. After promptly filing a claim on Wednesday night we waited until Friday to have a local contractor, who was contacted by Home Service Club, to call us and inform that the earliest they could show up was Monday! On Monday the contractor called and said that the earliest they could show up was Thursday!!! I called HSC again and again and they promised to find someone else. The "someone else" finally showed up on Wednesday, one full week after the A/C unit went out. The new contractor,
Lagrange Home Warranty Companies Provider Name Locked
, quickly identified the faulty control board of the heating/cooling unit as the problem; he provided the info to HSC and said that they will make a call on what to do next. A call to HSC later on Wednesday revealed that they were still "reviewing the info" they received and were waiting for some additional pieces of info they needed from
Lagrange Home Warranty Companies Provider Name Locked
. I called
Lagrange Home Warranty Companies Provider Name Locked
, and he said that no, he had already gave them all the options: replace the part for $400+ or replace the unit for $6k+. Multiple calls to HSC again on Thursday (day 8) resulted in same responses. Requests to speak to the supervisor resulted in promises of the supervisor calling me (that not happen until Friday, day 9). I finally gave up on Thursday afternoon, called
Lagrange Home Warranty Companies Provider Name Locked
and told him to order the part. The part arrived on Monday (day 12), was installed on Tuesday (day 13), and this fixed the problem.
Meanwhile, HSC supervisor
Lagrange Home Warranty Companies Provider Name Locked
called me on Friday (day 9 of the saga) and told me that they were still reviewing the information and the options.
Lagrange Home Warranty Companies Provider Name Locked
called me next week to inform me that they denied the claim because of pre-existing conditions. She made an offer of $400 off towards replacing the system wholesale. I declined, as
Lagrange Home Warranty Companies Provider Name Locked
indicated that there is no reason to replace the system. This decision by HSC is completely arbitrary as the A/C unit has worked fine before.
The story gets worse: there is no good way to get the wrong decision righted. Only after getting my claim denied did I realize that the standard HSC contract offers only forced arbitration with a private party as a means of resolving disputes (i.e. no small claims court or such). This means paying $200 for a case heard by a company whose impartiality cannot be verified (for all I know they are in bed with HSC). Bottom line: the way an HSC contract is written they can deny your claims with impunity. This is a terrible deal, no matter what the "testimonials" on their site say.
AVOID HSC. If you decide to consider other warranty companies, beware (and read the contract carefully). As for me, lesson has been learned: I will never consider home warranties again.


- Eduard V.

Home Warranty Companies in Lagrange, GA

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

American Home Shield

889 Ridge Lake Blvd

American Residential Warranty

901 NW 51st St Ste 100

Choice Home Warranty

1090 King Georges Post Rd

Horizon Roofing

5184 CALDWELL MILL RD

Surface Link

4200 Lafayette Center Drive
Lagrange Zip Codes

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