Dear Angie: What are the differences between a home warranty on a new home and one for an existing home? – Kenneth E., Fort Mohave, Arizona
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Local Articles in Lagrange
Is a home warranty worth it?
Should you buy a warranty to protect you from unexpected problems with a newer home? Knowing the costs, benefits and drawbacks will help you decide if a warranty has value for a home five years old or less.
No. 1: fire stations make good neighbors. If you’re more than five miles from a fire station or more than 1,000 feet from a fire hydrant, you’ll pay several hundred dollars more per year for your policy.
First, call your insurance company and tell them you do not want any proceeds paid to the contractor under your policy as you are not going with them. This way they can not collect money on your behalf. Insurance will typically have you sign a form for release of funds anyway but this is a good extra step to make sure your signature isn't forged. Second, call the contractor and tell them you will not be needing their services afterall. Did your husband pay a deposit? If so it may be non-refundable. Then follow up with a certified letter.
An email as well doesn't hurt but some states don't yet recognize email as a form of communication for legally binding documentation. This may have changed and I'm sure more states do recognize them as I haven't followed that topic elsewhere as much as I used to. The contractor's office should be local. A sure fire way to ensure they got the message is to deliver the letter to the office of the contractor and have someone at the office sign a duplicate stating it has been recieved and read. There's no arguing whether they received it or not by doing that.
Hopefully you've learned your lesson about high pressure sales techniques and storm chasers looking for a quick buck. Some people find out a much harder way. While these guys may be legitimate you should always do your homework on a contractor before signing the contract. Unless you have water running out of the house and the work has to be done on the spot it's not so much of an emergency that it can't wait until the next day.
Todd's Home Services
San Antonio, TX
Home Warranty reviews in Lagrange
I called today, and after wading through their extremely annoying voice-activated menu system, and 15 minutes on hold, I was told that I would need to wait on hold for 30-40 additional minutes to speak to a supervisor. i was also told that even if I did wait on a supervisor they would not be able to help me reschedule my appointment.
Is it really a home warranty if nothing in your home ever actually gets repaired?
Our refrigerator broke in June and they sent a repair company who "fixed" the problem telling us to wait a few hours and then the fridge should be cold. Several hours later the fridge was still at room temperature. Upon contacting the repair company, they said they could not fix it then and would have AHS send out someone else.
Several days later, a second repair company came. They said the first company had messed up the repair and determined that parts were required. Ordering the parts would take two weeks, so they scheduled a return in three weeks.
At the return date, we received a call that the repair truck had broke down and they would need to re-schedule (not send an alternate or have someone come the next day, but re-schedule). The new date was the day we were to leave for vacation. We told the dispatcher that it would need to be a morning appointment. When they called the day before to give the window, it was an afternoon appointment. We told them that they had promised morning and they said okay and they would change it. As we were leaving for vacation at 2:00 PM, we got a call that the technician was on his way. We told them that they had promised morning and we had to leave and they were not even apologetic.
The repair company then said the best they could do was three weeks later. When they came and put in the parts, it still did not work and they said that we would need a new fridge.
AHS, under the agreement, offered two models for us to choose and we selected the one we wanted. We requested stainless steel as that was what we had. They informed me that I could only chose black or white and the upcharge to stainless was my problem. When I asked for some consideration in light of what I had been through, the person only could say "policy this" and "procedure that".
SO AFTER ALL THIS - I HAD TO PAY $97.70 FOR STAINLESS STEEL. THEY COULD NOT EVEN TAKE THAT ON THEMSELVES AFTER ALL THE ISSUES I HAD WITH THEIR REPRESENTATIVE SERVICE COMPANIES.
we've had nothing put problems with this home warranty company and each claim we've made. To even attempt to get anything covered is a huge fight and many hours on the phone.
Plumbing leak repair. Beginning
AHS was called to schedule repair: They contracted Kintex
plumbing who came out in about three days. (AHS guidelines are that contractor
replies to request in 24 hours and addresses issue within 48 hours from then).
Kintex came out and said there was no plumbing leak to get the A/C drain
checked. The A/C contractor came out (see above process) and said there was no
A/C issue. IT was a plumbing issue (See above process) When SWG Plumbing did
come out they confirmed the leak. However, they cut a large access hole in the
ceiling to get to it (instead of the attic ). They said that someone would be
sent out to repair it. I heard nothing from AHS . But someone did leave a
message on my phone stating they were T&D construction and that I needed to
give them $100, another phone message stated “I ‘m not calling you again” and
did not even indicate who the caller was. SWG plumbing indicated that AHS was to
contract for repair . Numerous phone calls
later to AHS confirmed that they would schedule repair and I owed this
contractor nothing. The contractor went
out and informed us that he could not do the repair. Again WE had to contact
AHS to follow up. (Be mindful that the average hold time for AHS calls has been
15-25 minutes.) I was informed that the issue was being referred to “Research”.
Two days later someone from “research” contacted me questioning about the
ceiling . He indicated that it was a large access hole and they installed a “lot
of pipe” and little else. I called AHS
back to find out what was being done and again was told that they would refer
to “Research” and “Research would get back to e right away. That was two days
ago. IT seems that the contractors have ltlle feed back with AHS regarding the
status of repair and follow up.
Communication from AHS has been only upon my calling..Not too pleased and I
still have a hole in the ceiling..
period. Each time the ac continued not to work it took days for them to
come back between each visit. We have now gotten second opinions from two
other companies. A Us Air did inadequate and poor quality work. Sending
three different technicians who all raced to find a
taking time to really figure out what was happening to our unit. They gave no
regard that it was 100 degrees plus outside and we had no air for three weeks.
We ended up having to have the entire a/c heating unit both inside and
outside replace by a highly recommended company. This whole affair has been
a nightmare costing us thousands of dollars.
We would never use A US Air or
Meanwhile, HSC supervisor
The story gets worse: there is no good way to get the wrong decision righted. Only after getting my claim denied did I realize that the standard HSC contract offers only forced arbitration with a private party as a means of resolving disputes (i.e. no small claims court or such). This means paying $200 for a case heard by a company whose impartiality cannot be verified (for all I know they are in bed with HSC). Bottom line: the way an HSC contract is written they can deny your claims with impunity. This is a terrible deal, no matter what the "testimonials" on their site say.
AVOID HSC. If you decide to consider other warranty companies, beware (and read the contract carefully). As for me, lesson has been learned: I will never consider home warranties again.
Home Warranty Companies in Lagrange, GA
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