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Now here is where it gets even more odd. I called a few other top rate (A+ on Angies List) hardwood installers who had previously said they will install and warranty a 3/8 or 5/8 inch solid hardwood install and asked them about an install of 3/8 inch unfinished maple stained dark at the on-site. And they all said that even their best installers will not do this given that even with a "water pop" maple stains very blotchy and is nearly impossible to get a uniform dark stain on the job site. That this is only possible with factory/machine stainings (Mirage,
Not only did I find this to be a rather irritating encounter but I ultimately came to the conclusion that the expertise of the installation here is not worthy of an A+ rating given their advice and comments. I think if you are looking for a light colored hardwood floor (3/4 solid on above ground install or engineered) these might be your people if you are willing to pay $1.00 to $2.00 a sq foot more than the other A+ rated Angie's installers
Our job was very rooms were 15' x 15', not very big.
To start out with, their customer service when trying to schedule a visit was terrible. It was like they didn't want the business. I had to call back several times, but I persisted because I had read good reviews here.
Finally they scheduled a date to come - two weeks out, which is fine because I guess they are busy. When they came for the first visit, they didn't have all the materials they needed. So they had to postpone the work by another two weeks.
Then they came two weeks later and still weren't able to finish the job, and had to schedule one more visit.
The workers were not very professional, made a mess everywhere. A different contractor (which I had found on Angies List as well) who did much more complicated work to replace drywall and paint the walls, left the place immaculate after their work. I have written a separate review about them. This job is relatively dust-free because they just needed to install carpet, but they found a way to track dirt every where and leave stains on the walls.
In every visit, they called the morning of the visit date to advise when they would arrive that day (we had no choice), and they never ended up coming when they said they would.
And the worst part - the cost of the work came in almost 15% higher than the initial estimate, and they charged us for having to make two visits to do the work!
Again, the job was not very complicated and I imagine that anyone who installs carpet for a living would have been able to do this fairly quickly and without fuss.
The bad things: The installers had no idea which vinyl pattern to install. They had several rolls in their truck, but they didn't know which one was mine. ( I was not there at the time. My son-in-law was there instead.) The installers called
I saved several thousand $ over using one of the big box stores and had better service and a better quality carpet.
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