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Once we accepted his offer, he contacted us when he ordered the carpet and again when he received the carpet. Once the carpet came in he called to set a time and date for the installation.
On the day of the installation he arrived at 7:00 am with his two assistants. They started working immediately. They removed the furniture from each room, installed the carpet, and put the furniture back in place. Before he left the house, he took us on a walk through all of the rooms to show that everything was done and to make sure the furniture was in the right places. They were extremely efficient and completed the job a little after noon. The carpet looks great and the final price was exactly what he quoted in the estimate.
We were extremely pleased with the service we got from this company.
I purchased an inexpensive laminate - my fault - but the sales person never explained what could damage laminate. I had an elderly dog and had a difficult time protecting the flooring from damage. Had I known that laminate would not hold up, I might have made a different choice.
In the end, you get what you pay for.
From start to finish: the measuring of the house, the floor sales, the rip out and the installation the professional, friendly and courteous staff provided top notch service. I can't say enough about what good people this team is and how well they took care of me and my home.
OK, so the wrong carpeting came in and I didn't get what I originally intended. They more than made good on the situation, they bettered it.
It is this kind of customer focus that you rarely see any more. They treated me as if I were a valued customer, took care of my home as if it were their own and the installers saw me struggling to take down a built in bookcase and stepped up and did it for me and even hauled away the pieces.
I could not be more impressed with this local company and their staff!
building staff or neighbors said a peep.
We think we're the best, and we can prove it.
Try an annual plan and if you want to cancel in your first year, we'll refund you 110%
Annual Plans Only
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