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1. He placed the decking parallel to the joists ( this means that the boards are not screwed into the joists, but the 3/4 inch plywood)
2. He did not leave the 1 1/2 inch overhang to account for the trim and fascia
3. He did not use a starter strip and fasten it down extending 1 1/2 inches beyond the trim and fascia
4. He did not use the Genovations Deck Joint Adhesive which specifically states to use their adhesive.
5. He did not secure the edges of the decking material with screws at the edges
I tried filing a claim with his ins company, they came out with an expert and
Meanwhile, on the advice of a friend, we called mom's designated charity to see if the donation of unsold items had been made as Ms.
1-Impossible to get ahold of during the same business day while they expect you to get back to them within an hour.
2-Extremely detailed requirements for move in. I got a list of 22 items that needed to be done AFTER my property was inspected and approved by them to be leased. Ex: They highlighted the fire pit during advertising and then REQUIRED me to move all the cut and neatly stacked wood for it off the property before move in or they would charge me for haul away.
3-Get of list of repairs at 8 am, they require a call back that day with a response but you better reach them before 4:30 pm. They close at 5 but seem to turn off their phones at 4:30 pm. If you don't respond, they will initiate repairs without your input however they see fit. Beware: Their repair services are VERY expensive. Oh, and phone messages do not count as getting back to them.
4-Very poor to horrible showings. In three months, they claimed to only show my house once even though my neighbors report multiple people over there, some of them repeatedly. I never did find out who those people were.
5-Told me they rented my house at 4:30 on a Friday. Gave me a huge list of new items that needed to be done before the Monday move in. Monday afternoon got another email stating the renters had backed out and would not be renting the house. (But they only showed the house once, remember, so where did these people come from?) Never saw any leasing paperwork.
6-Weekly stats on your property as far as showings go are sent on Thursday for the previous week. It takes them 4 days to figure out what kind of activity your listing is generating.
7-Attitudes. The first person I spoke with was engaging and responsive to all my questions and calls. Once your contract is signed, you get passed on to a property manager and the one assigned to me had the customer service skills of death row inmate. Abrupt, rude and did not once return a single call I made. Not once! All I ever got was email.
8-Repeated demands to change my email went unheeded. Somehow, they got a person email of mine instead of a private email exclusively set up for this property. I never wanted to miss anything so that was the only stuff I had going to that email box. Yet they managed to link my Gmail account where I get 300+ emails a day. Of course they linked the billing to that account so everything *important* went to my junk email. Brilliant.
9-After $4500 in charges and repairs and only ONE showing, I canceled my contract with them after my required 90 days. At the time, I requested a full accounting of everything they charged me. Three months later I am still waiting for that list! Oh, and today (again, in the junk email) I happened to find a threatening email saying they are sending my account to collections if I don't pay them in three days.
Mind you, these are only the BIG items. And they are big.
If you are a property owner and NEED to rent out your house, find another company. The people at
I was not aware that the sidewalk was going to be saw cut to lift. I understandthe reasoning but was not prepared and I have an unlevel gap between the sidewalk and the stoop steps. I would have appreciated a recommended solution so the job could be complete in one shot.
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