Repair And Maintenance in Nearby Cities

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Grayson Repair And Maintenance Articles

Member says Douglasville appliance repair company won’t complete refrigerator fix

Penalty Box, Resolved or Stalemate? Find out what happened in this Angie's List complaint resolution case against Expert Appliance Repair, located near Atlanta.

Do you really need to rinse dishes before putting them in the dishwasher?

To rinse or not to rinse. Appliance repair pros weigh in on whether rinsing dishes first helps get them cleaner, or whether it's just a waste of time and water.

Looking for alternatives to green appliances in Indy? Consider used or refurbished

Appliance experts in the Indianapolis area say used or refurbished appliances may provide an eco-friendly alternative to buying new.

7 tips for maintaining your oven

The holidays are here, and it's time to cook big meals for family gatherings. Make sure your oven is up to the task with these seven tips.

Angie's List In The Press

Grayson Repair And Maintenance Reviews

A
"After 15+ years of service the water line that services the water tank in the refrigerator developed a leak. Service rep arrived on time and identified the source of the problem, which was a cracked plastic water line. He explained the situation - the end of the water line where it connected to a valve had split - the solution was to trim the old hose back beyond the split section and splice a new hose on the and connect that to a distribution valve. The cost for this repair was simply the cost of the service call.
As the valve services the ice maker and a cold water dispenser , and they were also made of plastic, I elected to replace the valve as a preventive maintenance precaution.
"
A
"
Grayson Repair And Maintenance  Provider Name Locked
actually made 2 visits. On the first visit, he inspected both appliances and gave me an estimate for repairs to the Amana and the GE. He did not have the parts for the repair of the Amana, but ordered them and worked with me to schedule a time for the return visit. It ended up being 2 days later, only because I was not going to be available the next day. Very professional, punctual, polite and friendly. Nice guy, really knows his stuff, too."
A
"We scheduled the repair a week out since this was not an emergency. Was worried the leak was going to damage the wood floors.
Grayson Repair And Maintenance  Provider Name Locked
entered my house with a smile and handed me a business card. He knew exactly what the issue was just by seeing the leak on the floor. Pulled the fridge out and the freezer door. Explained to me every step of the way what he was doing. Even showed me the faulty part which was causing the problem. He was kind enough to answer my 50 questions on the best brands to buy the next go around while he was repairing the fridge. Was in and out in less than an hour.
"
B
"When they arrived I did tell them I suspected I had a bad heating element causing no heated air to flow through my dryer. After running my dryer for a few minutes, he confirmed my "diagnosis" and said he sees those kind of failures all the time. The repair cost would be $250. I asked how much of that is labor & material cost and he indicated that it was just their flat rate for that service. At this point, I was turned off because I saw the replacement part online for literally less than $50. It's just that we're not electrical engineers and I didn't want to have to fuss with the delicate electronic aspect of repairing an expensive appliance. He indicated the labor would not be too long, so I did not feel their flat rate of $250 was justified for my repair.
After
Grayson Repair And Maintenance  Provider Name Locked
left, I realized that my dryer was under warranty and when the repairman from the store I purchased the dryer from came, he indicated that it was not the heating element, but blown fuses. They replaced the blown fuses at no charge and the dryer has worked ever since.
While I commend
Grayson Repair And Maintenance  Provider Name Locked
for coming to my house on Labor Day (oh the irony), I do think that if a consumer has a theory about the problem, that they shouldn't just be so quick to confirm it. For a $50 service call, I wanted a more thorough diagnostic examination to be performed. Secondly, thanks to the internet, consumers are a lot more educated (or miseducated depending on the topic) which means that I'm going to look up if you're trying to stiff me. Since I saw the part for such a low price, I would have loved to have a labor only rate to repair my dryer.
At the end of the day, I can neither recommend nor not recommend
Grayson Repair And Maintenance  Provider Name Locked
Repair Service because I really did not use them to fix my problem. They were professional, knowledgeable enough, and punctual for sure. The price for the repair I needed was not fair to me for the severity of the issue at hand. And again, for responsiveness, I rated C because I feel a more thorough look at all the possible issues for a dryer not heating should have been looked at before making a 5 minute diagnosis.
"

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