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With the price of good luggage pretty high, these folks will help you get longer life out of your investment.
When I went in to pick up my suitcase they confirmed they were unable to fix it and brought it out to me. Unfortunately it now has NO handle, just a hole where the handle was. I was in a hurry so did not think to ask if they could put the old handle back on as I could still pull the suitcase that way, just not use it on airplanes as the handle would not retract. They did not charge me for any work.
I would have appreciated knowing ahead of time that there was no handle on the suitcase so I could ask if it was possible to put the old handle back on. The man answering the phone both times I called seemed reluctant to give me the bad news.”
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