Decatur Mattress Discounters

in Decatur, GA

33
Mattress Discounters are
in Decatur

3
Mattress Discounters in Decatur
are top rated

B
Rated by
Judy H.
"The mattress is great, price fair, and sleeping well. The delivery was terrible and not free. I paid for delivery so expected decent service. They were disorganized - the original" date on the slip didn't exist, needed to reschedule, and then delivery men were not careful and bent a newel post on my staircase while bringing the mattress in. Then they came back because they had delivered (and carried up 2 flights, breaking post in process) the wrong mattress. After some calls and a repeat delivery, I have the right mattress. The owner (not Therone,
, they may be co-owners) said he would come by to look at the broken post at 1 PM the day of the delivery and never showed that day or followed up. The mattress is good, but I still need to get the newel post fixed. If I figure in the eventual cost of getting the post fixed, the mattress was not a bargain. Can only recommend this place if you can pick up yourself, I will not patronize this place and pay again for sub-standard delivery service.
A
Rated by
Robert I.
"I have an adjustable 8 year old Tempurpedic bed which stopped working due to a bad motor. I was able to get information for
from one of our local mattress stores" and called
to come over and install a new motor. He was punctual, courteous, professional, and friendly. The cost was reasonable matched what I was quoted over the phone. Very happy to have found him!
F
Rated by
Christine P.
"When I went in to the store this past August, I spoke to the customer service manager,
Waldohf. Instead of helping us with the claim process, she tried for" a half hour, to convince us to purchase another, more expensive mattress, and then put the claim in! When I called with questions, she became uncooperative. She did tell us that the mattress brand that I purchased was no longer produced. So she told us her advice was to but a $5000. mattress, then worry about the refund for the old mattress. When I got the mattress ready for "inspection", I found a slight stain on the mattress.
was very flip with me about this, stating that my warranty was now void. I purchased a mattress cover for $99 which was supposed to cover this type of problem. When I pointed this out, she actually laughed at me!!! Now, I still had the inspection, and was told to contact the mattress cover company, Fabrictech/ Pure Care. They denied the claim because I found the stain, but didn't know what it was.. so if I had lied, they would have come out and cleaned it, and then I could have gotten a new mattress from
... or if I lied, and they couldn't get the stain out, they would have replaced it!! Both companies are trying to avoid covering a warranty for a mattress which is so deformed we cannot use it. I would NEVER use
again!

Decatur Mattress Buying Articles

Mattress Buying reviews in Decatur

A

Rating
I was in the
Decatur Mattress Discounters Provider Name Locked
for a latex mattress and found this place through an online
Decatur Mattress Discounters Provider Name Locked
(not many places around here that sell latex). I liked that they are locally/family-owned and the mattresses are made onsite.
Their prices are not the lowest around, but they do have a quality product and you pay for what you get (not inflated dept store and brand name prices).
I'm very picky and had a difficult time determining the right mattress for my needs. The owner,
Decatur Mattress Discounters Provider Name Locked
, and her staff were so patient and accommodating; it was very impressive and I appreciated all they did for me. A department or franchise mattress store would not have given me the same service and flexibility, I'm sure.
I highly recommend you check them out if you need a mattress (they have many kinds). The have a small showroom, but I believe everything they offer is there. They also make custom mattresses for boats, adjustable beds, etc. They are close to Ellenton outlet mall. They have a customer-friendly exchange policy.

- Michele H.
A

Rating
I visited the
Decatur Mattress Discounters Provider Name Locked
in the
Decatur Mattress Discounters Provider Name Locked
Square shopping center. When my wife and I walked in we were helped by
Decatur Mattress Discounters Provider Name Locked
S. She spent a good deal of time explaining the differences in mattresses and encouraged us to try each mattress out until we found one that was just right for us. There was absolutely no pressure to make a purchase and to my surprise she did not lead us directly to the most expensive mattresses in the store. We got a great bed at a great price and enjoyed the shopping experience. I would definitely encourage anyone looking for a mattress to visit this store.
- Alan T.
D

Rating
Warning, LOTS of
Decatur Mattress Discounters Provider Name Locked
costs here. Our couch and love seat measured a little bit over their terms and it ended up costing us $60 on top of the $99 we already paid. They also tried to charge us a "travel" fee but I looked up the zip code that they said had to be within 15 miles and we were only 10 miles away.
They also charged for cleaning the back cushions of the couch. The ad said "loose pillows" were extra but I figured that meant if we had throw pillows, not the actual cushions that make up the couch. I asked the guy, "So if these pillows were sewn onto the couch they wouldn't be extra?" and he said no. I almost got out my needle and thread!
I felt bad for the workers, it wasn't their fault, and they clearly get this a lot. They tried to make up for it by using a deodorizer but it just
Decatur Mattress Discounters Provider Name Locked
! I had to have the windows open for weeks, and the smell is still not gone. It smells like a
Decatur Mattress Discounters Provider Name Locked
of cheap perfume was spilled on the sofas.
This ad needs to be more clear, I felt ripped off.
- Wendy R.
A

Rating
Our experience with
Decatur Mattress Discounters Provider Name Locked
and
Decatur Mattress Discounters Provider Name Locked
was fantastic when we made our initial purchase and again two years later when we returned unhappy with the way that inner-spring mattress was holding up. Why return to
Decatur Mattress Discounters Provider Name Locked
? Excellent Customer service. Here's how the second time around went:
Have you ever made a purchase you felt great about and slowly over time, you came to loath the very product you though you loved? That is the box-spring mattress we purchased two years ago from
Decatur Mattress Discounters Provider Name Locked
. We thought, wow, only two years in and this mattress sucks! We were a little bit upset about the quality but willing to learn from our poor choice in product and went BACK to
Decatur Mattress Discounters Provider Name Locked
to make a better choice.
Decatur Mattress Discounters Provider Name Locked
wasn't happy to see me back so soon. In fact, I think the question she asked was: "You need to replace the SAME mattress I JUST sold you?!"
She wasn't having it.
Decatur Mattress Discounters Provider Name Locked
and
Decatur Mattress Discounters Provider Name Locked
worked with us to not only find a mattress we loved but to return our crappy little mattress to the manufacturer under warranty for FULL credit towards our new purchase! The product we first purchased was an exception and i would not warn anyone away from that particular brand or style but this time we chose a latex mattress instead of another innerspring mattress. It was nice to walk into a business and have the staff listen to our frustrations and respond: "you know, you're probably right and here is how we can fix it!"
We LOVE our new latex mattress! I am pleased I went BACK to
Decatur Mattress Discounters Provider Name Locked
-- their service continued to amaze even in the face of a less than happy customer. We may not have chosen the right mattress the first time but we chose the right mattress store.
[FYI: It also helps when you are not a jerk of a customer so don't be a jerk. I'm sure they can handle jerks too but my happy experience came easy because I was polite not because I screamed, whined and badgered my way into a better deal. I'm just say'n...]
Thank you
Decatur Mattress Discounters Provider Name Locked
and
Decatur Mattress Discounters Provider Name Locked
for helping us find a better mattress!

- Roland B.
F

Rating
Our son was a premie and never sleeps well unless he sleeps with us. He gets regular nose bleeds. They leaked right through the protector pad. When the protector leaked I called the store within 5 days and asked what I should do. I thought I should call the protector company but the sales woman we worked with said to call her if we had "any problems", so I did.
The store employee that sold us the set told me "she would contact the company for us". I pursued this with her for awhile,
probably about a year and finally gave up. For the record the mattress warranty specifies "no cleaning fluids are to be used".
By mid 2014 the mattress had a high lump in the center and both sides sagged very badly. I frequently roll right off the bed. We reported the issue to
Decatur Mattress Discounters Provider Name Locked
in
Decatur Mattress Discounters Provider Name Locked
, the place of purchase. Mattress Marshals came and inspected the mattress. The woman that came told me the mattress had failed and had over 1 1/2" of sag and should be replaced.
I got a poorly copied form letter (black toner streaks all over page) that looked like it was copied many, many times, denying our claim because of the stains. The letter didn't even have a name at the bottom or a number to contact them.
On 8/16/2014 I called the store in
Decatur Mattress Discounters Provider Name Locked
and found they had no manager. I was told to contact
Decatur Mattress Discounters Provider Name Locked
in Glenmont, NY. He said he would look into cases where the Comfort Care protector pads failed and would call me back on Monday 8/18/2014 and update me. He also told me to try Mr. Clean Magic Eraser on the stains. This did nothing.
I hadn't received a call by 8/29/2014 so I called the Glenmont store again.
Decatur Mattress Discounters Provider Name Locked
was in Syracuse but the employee said he would contact him and have him call me that day. I received a call from
Decatur Mattress Discounters Provider Name Locked
Bell, Director of Customer Service Relations in
Syracuse. (Isn't Customer Service supposed to be nice and help you?).
Decatur Mattress Discounters Provider Name Locked
started off by being mean, nasty, insulting and unprofessional. We spoke for 5 to 10 minutes and I got so frustrated I hung up.
He did mail a copy of the Mattress Marshals report to me. I don't know if Mattress Marshals lied to me, or
Decatur Mattress Discounters Provider Name Locked
altered the report, but now it shows the mattress only sags 1 1/4".
I am pursuing having a local television station's Consumer Reporter interview us so they can show how companies like
Decatur Mattress Discounters Provider Name Locked
and mattress manufacturers treat consumers.
I am also going to tell everyone I know, whether they are looking for a mattress now or in the future NOT to go to
Decatur Mattress Discounters Provider Name Locked
because of the way they treat people AFTER they spend their money their.


- Andrew B.
A

Rating
The salesman at the 13111 San
Decatur Mattress Discounters Provider Name Locked
location showed us the various types of mattresses then let us take as much time as we needed to try them out. No hard sell, just answered our questions then got out of the way. They could have delivered the same day but we were getting new bedroom set so we scheduled delivery foe later in the week. The delivery was on time and went smoothly. Once we started to use the bed we realized the new bed was taller than the old one which made it hard to get in and out of bed with the tall pillow to mattress. You literally had to boost yourself into bed and it felt like you were falling when getting out. The next day I called the store and inquired about a low profile foundation. It had to be ordered but was delivered and switched out in less than a week - they only charged a restocking fee. I will definitely go back to Factory a Mattress!
- Janice A.
B

Rating
based on end result, their furniture is amazing! but they really need to tighten up their company. we waited 4 months for our chairs, the table we wanted was discontinued (luckily I called up the LA store and they had one left but getting it shipped was a headache as yopu have to purchase from your nearest store and then gave me a really high shipping quote, then a different girl gave a much better price) they then forgot some of our stuff in the delivery, but then found out its backordered too. In short, their stuff is amazing, and customer service really depends on which rep you happen to fall on which I guess is true for most businesses.
- Bracha E.

All Mattress Discounters in Decatur, GA

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

All Service Landscaping and Home Improvement

5218 Venetian Ln
Alpharetta, GA

BADCOCK HOME FURNITURE & MORE

1405 IRIS DR SE
Conyers, GA

BRITT HOME FURNISHINGS

3293 STONE MOUNTAIN HWY SW
Snellville, GA

C'vinci Carpet Works

P.O. Box 870371
Stone Mountain, GA

California Closets

631 Miami Circle NE
Atlanta, GA

Champion Technology

7469 Tara Blvd
Jonesboro, GA

DirectBuy of Indianapolis

8450 Westfield Blvd
Indianapolis, IN

Furniture For Less Moving Specialists

550 Franklin Rd
Marietta, GA

GARRISON FURNITURE & APPLIANCE

3701 CUMMING HWY
Canton, GA

Good Gettins Inc

152 Temple Ave
Newnan, Ge

Got Carpets?

15 Franklin St.
Avondale Estates, GA

HUGHES DRY PROFESSIONAL CARPET CLEANING

1148 JVL INDUSTRIAL CT
Marietta, GA

J&J Clean

3347 Peachtree Corners Cir
Norcross, GA

Junk Genius

Atlanta
Marietta, GA

Keep it Clean Karpets

1750 Powder Springs Road
Marietta, GA

Mattress Barn

1735 Defoor Place # F
Atlanta, GA

Mattress Choice

1255 Johnson Ferry Rd
Marietta, GA

Mattress USA

6470 McDonough Dr
Norcross, GA

Overstocked Mattress & Beds

1611 Ellsworth Ind Blvd
Atlanta,

Paul Martin Interiors, LLC

405 Peachtree Pkwy
Cumming, GA

Payjunction Atlanta

Snellville, GA

Red Gate Home Furnishings

8527 Cumming Hwy
Canton, GA

Sears Home Appliance Showroom Snellville Georgia

1905 Scenic Highway
Snellville, GA

SEARS Hometown Store

110 BLUFFS PARKWAY
Canton, GA

Sleep HQ

4620 South Atlanta Rd
Smyrna, GA

The Mattress Store

7430 Douglas Blvd
Douglasville, GA

THE ORIGINAL MATTRESS FACTORY

1335 CAPITAL CIR SE
Marietta, GA

Tucker Mattress Company

3926 Lawrenceville Hwy
Tucker, GA

Window Decor

11217 Lee Hwy
Fairfax, VA

WorkingWonders

8209 Ruxton Crossing Court
Towson, MD
Decatur Zip Codes

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