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recommendation of a neighbor. Emperor did a great job determining what the problem was (a valve problem). Since the unit was fairly new and still under warranty with the installing company, Emperor's technician did the right thing and told us to go back to the installer to get it fixed under warranty. We provided the installing company with Emperor's diagnosis and they were able to fix it for a nominal charge since it was under warranty. We will call Emperor again when we need expert AC/Heating service!
The unit blower and compressor would come on if we switched on the AC but when it was switched to heat. Only the blower would come on and the air coming out of the vents was just as cold as the attic. I got on Angie's List, went through my favorites list and called Ace & A. They would've come the same day but I scheduled them for the next afternoon and our serviceman (
I've used them in the past, I am glad I used them again and I will definitely use Ace & A again in the future!
I will call
This seemed fishy as an agent of the same company had checked out the unit in April and simply gave us the 'heads up' that it was aging and we should consider replacement in the future.
So we called another company to give a second opinion. As we ascended to the second floor the temperature was over 80 degrees meaning the unit had run constantly over two hours since the Snappy technician departed (the same person who warned against any prolonged use as a real fire
So it appears that Snappy must be giving its techs too much incentive to create additional business. I had used Snappy in the past for a few heating, plumbing and electrical issues. In the first two I thought they were overpriced but was satisfied with the work. With the electrical issues the electrician couldn't find the cause of the problem, burned out a switch while attempting to fix it, hardwired past the switch and covered it with a plate, attempting to leave without informing me. So this is the last straw for Snappy.
Most recently during the 'Arctic Blast" my heat went out. They said they were (predictably) heavily booked but someone would be out between 2PM and 5PM. 6PM and dark arrived and I was about to add another
As a former teacher I would definitely award
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