Cumming Water Damage Restoration Services

in Cumming, GA

Water Damage Restoration Reviews in Cumming

A

Rating
Very professional, courteous, polite and overall awesome experience. The work was slightly expensive, but they had to create a custom-made cap for our chimney. They did a clean, neat, and professional looking job. Would definitely hire again. Very punctual, explained and answered all questions and did an overall great job.
- Emily T.
F

Rating
FYI, to set context, I am a first-time user of any services related to water damage and restoration. Never needed to be in a situation like this and have no clue how things work in this industry or the terminology used.
I was initially actually impressed to see some good reviews from Angieslist members for this company. However, I now realize that everything that glitters is not gold. I called this company for some garage ceiling water damage estimation. A gentleman by the name of
came by and provided an estimate of ~$1300. Per him, everything to do a full job is included in this quote except "patch work and re-painting" (which he told us was, in their terms "rebuilding") and quoted me an extra $600 for the rebuilding. I told him that I was extremely sensitive to the cost (but was willing to work with $1300 for everything except patch work and re-painting), and you are going to charge me $600 for patch work and re-painting, I can handle that myself. We were all good about this and agreed on a deal.
Next morning, when the guys Jessy and
come in to do the work, they tell me that only removal of old insulation from the ceiling was in the scope of the project, but the installation of new insulation to replace the old insulation is part of "rebuilding". I wish
had been upfront with me about this when he gave me the quote, because that would have meant that I would have made a completely different decision the previous day itself. I call
to discuss this issue (and asking for some fair compensation for his lapse of communication, which by the way he totally owned up to and also apologized for not communicating this to me) who points me to talk to their office. I call the office and speak to a nice lady, who says she will need the owner
to call me about this. After much internal phone calling between all of these folks, I am told
will call me to
discuss this in a few mins to work something out. I await
's call, but
doesn't call for 10-15 mins. By this time, the guys are done with their job of cutting the ceiling open, removing insulation, setting up the blowers/dehumidifier for drying, and about to leave.
still hasn't called. I ask Jessy for
's number and Jessy obliges. I call
and the moment I call
, the first statement I get is "so you are the guy who is harassing my guys" and mumbled a couple of other nasty statements and hung up on me. I then call him again and calmly tell him that at the very least, you need to listen to my complaint, as a customer and give me a fair
to represent my side of the story. He wasn't willing to listen. All he wanted was for his guys to pull the plug on everything take all the equipment back. He then also uttered a VERY RACIST statement, which I cannot post here (if he had common courtesy, he would not have uttered such a statement to anyone, leave alone a first-time customer. He again hung up on me and called his guys who were sitting by my garage and asked them to pull everything out and return. I didn't stop them, as I realized I will be doing business with a jerk, who does not know how to respect customers.
I was not asking for any free services here. At the very least, I was expecting an apology from
(like
did) and own up to their miscommunication. If that would happened, believe me, there were a whole lot of options open that would have come out as a
-
for both parties. But I guess
wasn't in the mood for any business....
I would sincerely recommend anyone reading this to stay away from
. The guys Jessy and
were great and did their work wonderfully, but unfortunately they work for a jerk of a boss, and that's what counts at the end of the day!
- SACHINKUMAR M.

Cumming Water Damage Restoration Articles

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All Water And Smoke Damage Specialists in Cumming, GA

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

1-800WaterDamage

PO Box 4662
Augusta, ME

1st Step Carpet Care

705 Hunters Creek Ln
Lawrenceville, GA

3N1 Services

3907 N Federal Hwy
Pompano Beach, FL

911 MAINTENANCE SERVICE LLC

3957 Kenner Dr SW
Atlanta, GA

911 Restoration of Atlanta

2020 Howell Mill Rd NW
Atlanta, GA

A Better Carpet and Floor Service

4331 Brookwood Dr
Austell, GA

A Plus Remodeling

19 Misty Ridge Dr
Kingston, GA

A Pros Touch

25 Amanda Acres Pl
Stockbridge, GA

A Superior Contracting & Restoration LLC

1523 Roswell Rd
Marietta, GA

A Total Approach Cleaning

PO Box 89108
Atlanta, GA

A1 Carpet Right Care Restoration & Cleaning

739 Main St
Stone Mountain, GA

AA Handyman

330 North Crosslane Rd.
Monroe, GA

Abercrombie Contracting

7301 Holland Way
Lawrenceville, GA

Accurate Mold & Water Solutions, LLC.

1011 Thurman Road
Stockbridge, GA

Accurate Restorations

P.O. Box 7
Auburn, GA

Ace Contractors

3080 Meadow Mere W
Atlanta, GA

Adamson Roofing Company

1069 Merchants Dr
Dallas, GA

AdvantaClean of Alpharetta

7115 Meadow Brook Ct.
Cumming, GA
Cumming Zip Codes

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