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I went to both the outlet and main store on Central looking for a Juki machine. I found one at the main store to buy "Cliff" the salesman quoted me $560 with a trade in for the machine he even wrote it on the back of his business card. When we got up to the sheet and then charged me $589+tax for the machine I really did not agree but did not see that there was much I could do after he had run my debit card for the 1/2 down. I later discovered I paid the NORMAL price posted for this machine NO DISCOUNT had been applied.
I was going to return the next day with my trade in and the balance due. The store manager said I could take the machine with out the trade in and bring it when it was convenient if I paid the balance which seemed fair to me. I wanted a machine in a factory seal box but "Cliff" advised me that they didnt have one and setup all machines to "test" them to make sure they are ok.
So again a bit confused and disappointed because he said he had one in the back I was stuck accepting the floor model.
I leave feeling conned but happy to get the Juki machine I got. Well I set it up at home and notice there are several scratches on it and the tension dial seems to have a problem staying in one place ie...it moves freely on its own BROKEN and the tension is all out of sync. So it is about 6pm and I call "Cliff" and explain the issues and he agrees that it is not supposed to do this and we agree I will return it the next day.
I get to the main Lindazs store and "Cliff" meets my husband and I and tinkers with the machine for 15-20 minutes and finally I say we have to get home to meet my son by 3pm. I thought I was clear I didnt want this machine I wanted a brand new one which they did not have.
I expected my money back. OH no silly consumer me Lindazs has a no returns and no refunds standing policy. "Cliff" NEVER mentioned that but he was nice enough to explain that to his managerhe did not tell me and he also told her the machine wasnt working right.
After a lot of debate and to bad for you stupid consumer attitude she offered to give me a loaner and order me a new machine.
At this point I realize I have been majorly conned--- they sold me a broken machine and then would not refund my money when I returned their damaged product less than 24hours later. WOW after having to threaten them it is now 215pm they agree to do me a favor and break their NO RETURNS OR REFUNDS policy and I have to split the "10% RESTOCKING FEE" of the store that should never have to restock because they do not take returns. Of course they took the 10% off the cost of the machine and the taxes. How are they restocking taxes???
We leave about 245pm and I have to call a babysitter to meet my child after school.
So I paid Lindazs $33 and spend 4 hours round trip driving from
So is the power of the internet and the two quilting clubs I belong to who have a cumulative membership of over 300 members that will know all about your stores and your one sided business practices.
I called two services listed in the with both.
Without going into all the details, suffice it to say here that this gentleman took my machine to polish the hook, which I found out afterwards when the other service, (whom I wish I had spoken with in the first place but didn't know any better) called me and when I told him that I was all set an another service has been here, he said "oh, I hope it's not
So, be forewarned. don't use this guy. Call the other sewing machine repair service and wait for him to get to you as he is the only honest guy around and his phone rings off the hook for service. He will get with you so AVOID
Hope this review saves someone else from his scam.
My mother--who had been worried about what she feared would turn out to be an expensive ordeal--was incredibly relieved. She was so thrilled with the service and "customer experience"
Talk about a perfect transaction!