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The installation of the insulation was very expensive and there has been no noticeable difference in heat retention within the home. Insulation was added to the old to increase the r-value from around r-9 to r-38. Also, baffles were added along the sofitt vents to improve airflow inside the attic. Additionally, can lighting was sealed and entry-points for dust were also sealed (i.e. fan boxes, lighting fixtures). Newer can lights were sealed with spray foam and "tin caps." Old can lights were sealed with tape and spray foam. Insulation was spilled into a can light, which is a potentional fire hazard with no regard for safety. All in all the cost did not seem to justify the means, which improved the dust marginally. The work order was not followed per the customer's request, which resulted in a refund for work not completed.
While each individual case is different, the cost vs. pros for this professional service seemed to outweigh any benefits. While this review is posted during the beginning of winter months, hopefully the heat retention from the added insulation will improve energy costs. The customer service was good, while the customer requests were not followed completely. We had to repeat the work details many, many times and this was not what we expected from a professional service. I would recommend this company for any A/C installation or duct work, however insulation would be skeptical.
My 80+ year old mother had a maintenance contract with but visit my mother at her home a couple of times a week. One winter Sunday I stopped by and her house was freezing cold. She explained that
I examined the heater and found no problems so I enabled the heater myself so that my mother would at least have heat that night. I also called the company I use for my home and had them come out the next morning to do an inspection. The heater worked fine all night and when the other inspector came he found nothing wrong with it. That heater has been working for a few years now without any repairs. The reason I had not reported this sooner is that I just rejoined Angie's List last month. Needless to say my mom fired
I called said that they could be there on Monday afternoon or Tuesday morning. They came on Monday afternoon. Additionally, the dispatcher suggested that I get a maintenance plan, that they would start immediately so that I could get an immediate discount on this repair.
The technician called to tell me his finding. The unit DID NOT need to be replaced. The repair AND prepaid maintenance agreement was about $525.
Excellent customer service and work! I highly recommend
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