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Carrollton Countertop Installation Articles
I visited the to everyone.
I decided on a style of stone and asked to schedule a free estimate. The owner,
I decided on the stone I would use for the kitchen and then called and asked if
We scheduled the install to happen less than 2 weeks later.
The installers arrived on time and worked non-stop to get everything just right. They were careful carrying the stone through the house, made the cuts for the faucets in the driveway. They cleaned up and took the old counters and any debris with them. They too were extremely skilled. Both were focused and yet patient and pleasant when I had a couple of questions.
The fabricator is clearly a skilled craftsman and I am ever so grateful!
To sum up, My wife reversed the charges and won. Later we paid half the above charges in a settlement with collectors.
The workers who came out were very friendly and did the best they could with the materials and tools they were provided, but when replacing the bar area, took away the small supporting quarter round saying it would never support the new counter top. When asked what they would be putting in to support it, instead, they told me that they wouldn't be putting any supports in, that they were just stone guys not carpenters.
Now despite what anyone there may say they discussed with me, this was not on that list. I expected they would send out workers with the skill and experience to make the new surface sit flat and level and supported, not just a couple of men who would only rip out the old counter top and glue a new one in place with only silicone and shims. I knew they couldn't do plumbing work, but I'd hoped they would have the skill, experience or permission to at least make the surface safe to use.
However, one of the workers with whom I had become friendly offered to add a support for me if I would buy the material, which I did and which he did, much to the chagrin of his employer. Ostensibly, the company would rather leave a customer with an incomplete structure that is completely unsafe to use.
Towards the end, I complained about the material being warped and curving away from my wall. One of them came out and I showed him, using a laser level, that the backsplash was actually curved away from the wall. He brought in a long straight piece of marble and showed me that my wall was curved away from the backsplash and saw that it was too short for the counter top. The splash was removed and they sent a longer splash that was just as curved to replace it.
I called to complain about the curved material and the owner not only refused to accept any responsibility for the material, he tried to make it seem like them re-cutting a too-short backsplash to match my counter top was done out of the goodness of their hearts, totally free of charge. As if normally they'd charge you for their mistakes.
In the end, I've had to pay even more to have the wall built out and tiled to hide the gap between the wall and the backsplash.
In summary, the reason I won't be recommending them is as follows
A:) The workmanship is mediocre at best (there is silicone everywhere and bare wood shims visible over which I cannot paint because they are covered in silicone. The workers were not provided with any tools to make a decent silicone seam, instead they would simply spray alcohol and wipe it with their fingers. This smeared it along the seam and the silicon left over catches dirt and grime.) The workers sent (although very friendly and doing the best with what they had and with the skill they had) will not be properly trained prepare the structure upon which they will be laying the counter top for it, they will simply use lots of shims and silicone and, when necessary, roughly cut pieces of wood.
B:) The cut out for the sink was not done properly so the sink is not centred within the cutout. Two sides have a very small lip showing for the sink and the other two have a very large lip showing. This is not the fault of the installers, as the hole drilled for the faucet in the sink is perfectly lined up with the hole drilled for the faucet in the counter top.
C:) Most importantly of all, if the material is flawed or defective, they will install it and then refuse to take any responsibility for selling it to you or discount the price of it for being flawed or defective.
One week prior to the agreed upon installation date, he called me while I was on vacation and told me they need to install the granite on Wednesday, August 13th or it would have to wait 2 weeks. When I reminded him that we had specifically agreed on a critical date of the 14th, he said that I had told him the 13th. That should have been my first clue that he wasn't listening. Finally, the 2 weeks he said I would have to wait was narrowed down to 5 days, costing me money due to re-scheduling & change orders. The installers showed up on time with a piece of granite WITH A SEAM in it. I didn't even let them take it off the truck. I proceeded to call the owner who called me liar, claiming we had never had a conversation about the seam. He then decided that my wanting him to do what he promised was being "difficult." I went to his office after the installers left to retrieve a refund and had to leave my spouse in the office to deal with him because of his continuing insults and name calling. After I left, his secretary decided to pipe in about how it was all my fault as well...as though trash-talking about me to my spouse would work.
With refund in hand, I proceeded directly to the bank to cash if for fear that this dishonest business owner would stop payment on the check. I found the same price elsewhere (Angie's List) with a granite supplier with glowing reviews within 30 minutes. Further digging revealed horrible reviews for
I'd definitely recommend Stone N Counters to my neighbors.
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