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Brunswick Internet Service Articles
Internet Service reviews in Brunswick
I will be cancelling my service this evening and God help the person that receives my phone call and asks me why!!
No internet for 3 days. Then they screwed up the modem again and they want me to go 7 days without being able to get on Company VPN. Was on the phone w/ them for 3+ hours and they were at my house for over 4 hours. They operate technical service from Philippines and a) connection is awful and b) can't understand half of them c) always claim "NO MANAGER IS AVAILABLE"
It was a good thing that I called back around 9:30 (I was on this call for 32 minutes), to see if an appointment time had been set, so we could leave for our day off. I was told that Dispatch would not have called me back and that they could only make another appointment for the next day in late afternoon, which was not convenient; however, we need our internet service. This time I was also given the phone number that was supposedly called, and it was not a number that we have ever had (so much for "security" concerns). Do I believe that they tried to call? NO. We will have been without reliable internet for almost a week. We would have been without internet service for even longer had I not called, because evidently Dispatch would not have called me back. It would have been reasonable to have fit us in for a repair the day it was originally scheduled, but no, it was not their mistake, they said.
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