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Appliance Service reviews in Braselton
I have never had a negative experience like this from anyone I have gotten on Angie's list and that is really why I use Angie's List so much.
The parts arrived within 3 days.
This is how it is supposed to work.
I took the day off work for the follow up appointment. As instructed I cleaned out the refrig the night before and stored the food on ice. I did get an email the night before confirming the appointment at 8am to noon. However, I did not get a call from the tech. I called at 10:30 to ask why I had not been called and was told that that my appointment was confirmed and the tech will call by noon . At 12:30 I called again and was told that no tech had been assigned. I asked to talk to a supervisor who reviewed the case and said that the tech called in sick. She could not explain why I had not been informed of this. I sent an email to "the home office" and was told the same thing with no explanation for the lack of communication. I was rescheduled for 2 weeks later.
For this third appointment I did not get an email confirmation. I called the night before was was told that my appointment was confirmed for 8-12 and that I could call at 7am to talk to the tech for a definite time. I called at 7:30am and was told that the tech would call but he did not. I called about every hour thereafter and each time I was told the same thing -- my appointment was confirmed, the tech will call, but never did. On one call the expected time was changed to 10:30 to 12:30. The tech eventually arrived at 12:45 and right after parking in front of my house he then called.
The work then proceeded well and the complicated refrig repair was completed satisfactorily.
I then found out from the tech that I was his second job of the day and that he was scheduled for two more visits that day for compressor replacements. This seems to me to be over booking.
So the actual repair was satisfactory but the scheduling was horrible.
I will not use
I would highly recommend
he diagnosed the problem and brought the part back today and replaced it.
He was very efficient. He cleaned up during and after the job.
A bit spendy, but the largest portion of the bill was the part.
I think the labor was very reasonable.
I will definitely call them again when I need appliance repair or installation
Appliance Services in Braselton, GA
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