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Ball Ground Taxi Service Articles
They were rude and totally inconsiderate to us after 4 years of bookings with that company.
What NOT to say to paying customers? "don't bite the hand that feeds you"! This was the owner telling me this after he cancelled our bus at 8:30am for a 9:45 tour! Please, Please do not support this bus company!!!!
My wine tour was to depart Saturday morning at 9:45am. Bus service was paid -in full- in advance (required).
At 8:10am, the Maintenance person canceled the bus for our outing of mechanical problems. They had no other coach buses available. I was offered a school bus, but I told him I needed to think about it for a few minutes. He stayed on the line; I asked questions to make my decision, such as how many people would the bus hold, how soon could he get it here, etc. Then accepted the offer of the school bus for my 40 passengers. I left to go meet my bus passengers.
15 minutes later - at 8:45 - he calls me back and left a message that he has canceled the bus service.
I called him back to ask why, and he said I was rude to him. He did not have a driver for the school bus. Gave me the name of the owner and would have him call me. He did call and I put him on speaker phone - both my husband and daughter listened to his comments. Basically he said I was lying - he believed his mechanic who said I would not take the School bus offered and was rude to him. Which was not the case, since I had 40 people waiting for a bus and did not want to cancel my event.
Took a while for them to mail me a full refund - but I got it. Too bad they don't follow their own cancellation policy:
If you cancel the bus service on the day of the event, you owe them an additional amount equal to 100% of the fee.
Once I was finally picked up, the driver had no idea how to get back to
This was one of the worst experiences I've ever had in both professionalism and service. I will never use this company again, and you should think twice about it yourself!!
1)We waited over 1/2 hr for the shuttle to arrive after we checked in at the
2)After waiting 20 minutes for the shuttle, I went back to the service kiosk, but it had closed while we waited. The check-in screen was not working. The service phone was not answered.
3) Our home is 1/2 hour north of airport, it took over 1 hour 30 minutes to get home after the shuttle picked us up. The saving factor was that it was around 2 a.m. and very little traffic, in traffic it would easily taken over 2 and one half hours. The shuttle first delivered 2 separate parties about 20 miles west of airport and then started north. (I didn’t really need a tour of Clearwater at 2 a.m. after having been traveling for over 12 hours.) There should have been a west shuttle for the other two parties and a north shuttle for our two parties.
4)Customer service? I filed a complaint online with
5)Shuttles for off-airport parking were constantly arriving and leaving while we waited for
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