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10

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Over 2,565 reviews for
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D
"First, they are more expensive than any of the other AFN internet providers. Exact same internet, but cheaper from all three of the other suppliers. Four to five" dollars per month difference really starts to add up over time—especially when it is the exact same internet service. Secondly, they list 24/7 support on their web site, but it just doesn't happen. Once, I purchased a new modem late friday. They turned off my old modem, but forgot to start the new modem. By the time I realized what they had done, they were closed. I tried email. I tried calling. No response. Never. Not even after they opened the following week. I finally called them about noon on Monday since they weren't getting back to me. I even said something about it only to get the impression that they don't check the Support phone calls or emails other than occasionally (as in not for days). This was just one of several similar experiences. Just two months ago they said they were sending someone out to my residence to check my service. No one ever showed up. Also, checking the speed of the service, I never have had the full speed they advertise. Two months ago I purchased a new modem from them which was supposed to help. While it is less likely to drop the connection, the speed still isn't what they advertise. I then upgraded to a faster service. The service is $11 more per month. I only had the faster service for less than 1/4th of the month (7 of 31 days) that first month. So, you would think the additional charge would be a little less than 1/4th of the additional $11. No, they charged an extra $10.38. I complained. They adjusted the charges, but still overcharged. Bought a new house last month. I went with a different AFN provider, not AshlandHomeNet. Same internet service. $5.00 per month less.

-Jim M.

D
"I just got my first bill from them. There is a charge for xfinity voice for home phone, which I did not have and did not need because I already have a landline with" another phone company. I called them regarding this issue and spoke with a representative on the phone. She told me it is part of what I get charged for for having xfinity internet. I advised her I have two separate charges and asked her if she would be taking off the charge for the phone and she said no because it was part of the internet charge, which is not true. The problem is still unresolved. The technician who installed the system showed up an hour late and he was on the cell phone about 90% of the time. It took him two hours to complete the installation and when I finally told him he was taking too long as I had other appointments and he then finished in five minutes. The customer service representative on the phone was very unprofessional and unhelpful, and furthermore lied to me saying that the charge is "just how it is" with the charge for both phone and internet.

-Reza B.

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Internet Service reviews in Austell

C

Rating
The most hopeless technical organization imaginable. Nothing is done right the first time, nobody takes responsibility, there is no turn over for a new technician so every support person comes in without any knowledge of what happen previously. We recently moved, upgraded the service from
Austell Internet Service Providers Provider Name Locked
internet to internet and TV cable. Nothing went right.
Under no circumstances allow them to schedule "contractors". The contractors are little more than cable stringers and have no knowledge of the internal operations and checks within TWC. Twice, once for internet service, once for TV cable service the contractor failed to complete registration of the equipment. The contractors seem to have little understanding or capability to test functionality and completeness of their job. They might be "saving" TWC money, but they are doing it by taking your time as a customer.
Their internal processes leave much to be desired. Registering a new cable modem? don't bother with the "online" process, you might as well call directly because that's where you will end up.
Availability? Accountability? Those concepts are unknown to TWC. Consider for a few minutes how much you will pay over a year.


- wei L.
F

Rating
We have had Century Link internet, bundled with our land line, for more than 5 years. We are paying about $35 per month for the internet service according to our bill. Over the last 2 months, we have experienced constant "drops" in our internet service, with different computers, where the internet simply goes dead. Today, I called in because the service has been dropping all day. After waiting more than 1/2 hour on hold, their computer told me there is nothing wrong with my internet service. I talked to a technical support technician who told me the same thing.
What is clear is that Century Link does not have the line and amplifier capacity to service our neighborhood, where the average home is 2500 square feet and each house probably 2 or 3 computers.
So tomorrow I am going to start looking for another internet service, where we are not tied into a 1 or 2 year contract which we can't drop if the service is as terrible as Century Link.
- Alan S.
F

Rating
After repeated calls to repair the system we decided to change our service from
Austell Internet Service Providers Provider Name Locked
to AT&T. We filed for the change on January 13, and were assured that paperwork had been filed with
Austell Internet Service Providers Provider Name Locked
for the change of service on January 14th, 2015. We were informed that a change of service might take as much as 10 business days.
When AT&T came out to install our new service on 24 January we were told that
Austell Internet Service Providers Provider Name Locked
was holding our phone numbers hostage until at least February 6th.
Austell Internet Service Providers Provider Name Locked
has been stalling this entire time in order to have another billing cycle to bill us for. This is terrible business practice from a company that has failed to adequately repair problems with their installation of equipment at our home.
All we want is our money back from the extended billing cycle enforced upone us by
Austell Internet Service Providers Provider Name Locked
and the immediate release of our phone numbers, which is common industry practice.
- JAY CONRAD P.
F

Rating
could not be worse was told security equipment would cost 900 total 300 a month for three months , never had a correct bill last month they asked for 1400 this onth 700 i complained to corporate office and would not pay these last flawed bills RESULT JUST GUESS YOU COULD NOT MAKE IT WORSE,I WAS JUST TURNED OFF AFTER BEEING TOLD NEVER WOULD HAPPEN, LOOKING FOR NEW PROVIDER NOW I JMAKE MY LIVING AS A FINANCIAL ADVISOR WORK ON NET, I AM SURE THEY WILL REFUND MY LOST INCOME FROM SHUTTING OFF NET TODAY HAHAHA
- Robert W.
D

Rating
Everyone I've spoken with here has been polite, and seemingly wanting to help, but... they have not been able to deliver what they are selling yet. After Numerous calls routed to their call center at Cablelynx and having a company tech out 3 times they have not been able to get the internet right and deliver the service I ordered and paid for. Prior to ordering the service I was told by both
Austell Internet Service Providers Provider Name Locked
and Cablelynx that what they call their high speed turbo (up to 50 mbps) was available at my address. I spoke with many, many people at both
Austell Internet Service Providers Provider Name Locked
City Hospital and Northeastern State University about internet providers in
Austell Internet Service Providers Provider Name Locked
prior to deciding what service to install. Despite many unflattering reviews, based on
Austell Internet Service Providers Provider Name Locked
/ Cablelynx's advertisements, the services featured on their website, and what they told me over the phone, I ordered their service. I Ordered and paid (by check at time of install) for the most expensive package they have at ($139 per month) for advertised speed up to 50 mbps. I'm Lucky if im getting 2- 3. Many times less than 1. I'm even having trouble with
Austell Internet Service Providers Provider Name Locked
email, much less web browsing. Forget about trying to access services like Netflix, it just hangs and hangs on this ISP's service. Numerous calls to their service center. I've recieved several reasons for why I'm having problems like they didn't have my order correct, I had not ordered their fastest service, that I had ordeed their enhanced package, not the turbo, ... That for some unexplained reason my modem had been set at residential speed level, etc... Again, I'm paying over $130/mo just for internet, and getting somewhere between 0.8 and 3 mbps. That's using Speedtest and numerous servers including their own sppedtest.ark.cablelynx.com. Last tech who came out yesterday admittted he was not getting much better from the connection and modem they installed. That's not even up to the advertised speed of their lowest priced ($59/mo) package. At 2 - 3 mbps I'm getting less than 20% of what I am paying for. Blamed it on the bandwidth. Couldn't do anything about it. His solution to the problem was to drop me down to their lowest price package, even though I was not getting anywhere near that speed either, and credit my account. Waiting to see how quickly that cedit happens. I was told they are in the process of upgrading infrastructure and that things should be better in another month or so. I'm assuming I'm dealing with professionals who understand the importance of providing service annd value to their loyal customers. I'm also assuming the people running this businss know they cant advertise something they cant deliver, and collect money from people under these circumstances. Perhaps the Oklahoma Corporation Commission, state utility regulators, and the FCC can explain this better than I can. I would like to be here again, in another month or so, and provide a glowing review of this company and their servce. Presently, I'm sitting tight, along with many friends and interested third party observers, waiting for them to deliver on my now adjusted, credited, slower, lower-tier internet service package, and hopefully, something closer to that 50 mbps they advertise for
Austell Internet Service Providers Provider Name Locked
, in the very near future.
- RICHARD C.
A

Rating
The above amount included WIFI services for a year and installation. Just about everyone in our area outside city limits use their service. It is the best we have had in the nine years we have lived here.
- Sharron S.
F

Rating
tl:dr -
Austell Internet Service Providers Provider Name Locked
didn't port our phone number and we've been given multiple deadlines that have been missed. Either
Austell Internet Service Providers Provider Name Locked
is giving us the run around or has become completely incompetent.
On Monday January 5th (I believe), I called to switch my phone and internet from Dish to CentruryLink. I was quoted a great price ($45 a month for 20Mbit and unlimited phone).
The person told me that it would be set up the following Wednesday.
Note: I don't think I explicitly asked to "port" our number nor was I asked. I did say I wanted to transfer from Dish which I assumed implied that we wanted to take our number with us.
I called on that day (
Austell Internet Service Providers Provider Name Locked
7th) and was told that it would actually take effect the following Monday (
Austell Internet Service Providers Provider Name Locked
12th). I wasn't particularly happy with that because it meant that we couldn't cancel Dish until then but
That Monday came and I called Dish to cancel but was told that
Austell Internet Service Providers Provider Name Locked
had never requested to take over our number.
Again, I called Century link (still
Austell Internet Service Providers Provider Name Locked
12th). Talked to a supervisor and he told me that they would expedite the transfer within 2 days but that it was scheduled to complete on January 21st. This time, I completed the 3rd party verification for number transfer, which the first person I talked to didn't have me do.
I will update as things progress.
Those two days passed with no action and I called back. The person I talked to seemed to have never heard of expediting a number transfer and told me to wait for January 21st.
It is not January 22nd and the transfer hasn't happened. However, yesterday (the 21st), our internet stopped working and we don't know who to call because we have two companies supposedly providing internet access.
- Ben F.
F

Rating
I just received my January 2015 bill. I have landline and
Austell Internet Service Providers Provider Name Locked
.
Austell Internet Service Providers Provider Name Locked
raised the cost of the modem
150%. According to the representative, if you have
Austell Internet Service Providers Provider Name Locked
you have to use their modem. I live in Kentucky, so I called the public service commission to
Austell Internet Service Providers Provider Name Locked
a complaint, only to be told that, per the Kentucky legislature, the commission is only allowed to handle complaints related to landlines. The commission was never given authority to handle complaints about internet service, so providers can raise rates anytime and any amount in Kentucky.
- LISA M.

All Internet Service Providers in Austell, GA

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

5LINX, ENTERPRISE, INC

3488 Kirkwood CT
Decatur

77 Web Solutions

5565 Sapelo Trail
Norcross

Aegis Alarm & Integration

2146 Roswell Road
Marietta

Affordable Mobile Marketing

4637 Crabtree Boulevard

Alexander Technical Resources

1263 Glenwood Ave SE
Atlanta

Amazon Business Services

41325 clear water way

AnacommSystems LLC

71 Dodd St
Fairburn

Andy's Web Tools

646 N Riverside Dr

AT&T

Atlanta

ATLANTA INTERNATIONAL TELEPORT

3530 BOMAR RD
Douglasville

ATLANTA TECHNOLOGY CONSULTANTS

21 CASS STATION DR NW
Cartersville

Awh Yea Graphics

Sandy Springs

Best Practice Institute

410 Evernia Street

boppeshoppe.com

722 friendly hills drive

Bryan Chalker - Web Design

3726 Golden Ive
Buford

Business Technical Services

1870 D Exchange
Atlanta

Centex Technologies

1201 Peachtree ST NE
Atlanta

Champion Technology

7469 Tara Blvd
Jonesboro

Charter Communications

1920 Brannan Rd
Stockbridge

Charter Communications

1174 N Main St
Mableton

Charter Communications Atlanta

56 Marietta Street Northwest
Atlanta

Charter Communications Marietta

2852 Delk Rd SE
Marietta

Charter Communications Milton

560 Kings County Ct
Alpharetta

CI Design Atlanta

2030 Buford Hwy
Buford

CMB Network Support

9139 Boulevard 26

CNR Technologies

102 Mirramont Lake Drive
Woodstock

COC Enterprises

P.O. Box 492103
Lawrenceville

COMCAST

Duluth

Comcast

4034 Holcomb Bridge Rd
Norcross

Comcast Acworth

4899 S Main St
Acworth

Comcast Alpharetta

31 Roswell St
Alpharetta

Comcast Atlanta

250-290 Memorial Dr SE
Atlanta

Comcast Atlanta

270 Washington St SW
Atlanta

Comcast Atlanta

27-51 Capitol Square SW
Atlanta

Comcast Cartersville

119 W Church St
Cartersville

Comcast Conyers

905 Commercial St NE
Conyers

Comcast Cumming

115 W Courthouse Square
Cumming

Comcast Decatur

118-150 E Ponce De Leon Ave
Decatur

Comcast Douglasville

6615 Church St
Douglasville

Comcast Kennesaw

2893 N Main St NW
Kennesaw

Comcast Lawrenceville

100-198 W Crogan St
Lawrenceville

Comcast Lithonia

7173 Covington Hwy
Lithonia

Comcast Marietta

3 Whitlock Ave SW
Marietta

Comcast Norcross

35 Peachtree St NW
Norcross

Comcast STONE MOUNTAIN

953 Main St
Stone Mountain

Comcast Stone Mountain

1707 Lewis Way Stone Mountain, GA
Stone Mountain

Comcast Stone Mountain

1707 Lewis Way Stone Mountain, GA
Stone Mountain

CommercePundit.com

1625 Lakes Pkwy.
Lawrenceville

COMNEXIA

590 W CROSSVILLE RD
Roswell

Compass Marketing Group LLC

1125 Crest Brook Lane
Roswell

compusal

516 pond lillies rd
Lawrenceville

Computer One, LLC

1472 Roswell Rd
Marietta

Console Me

Marietta

Contest Country

7064 Blairs View Drive
Austell

Dessin Developments

207 rivergate ct.

DGM Global Marketing Solutions

1775 Clayhill Pointe
Marietta

DIGITAL ALIAS INC

280 MISTY WALK
Fairburn

Digital Demand Marketing

72 Gatewood Dr
Marietta

Digital-Warriors

131 Brook Lane
Roswell

DirecPath

PO Box 934140
Atlanta

Direct Satellite TV

470 Satellite Blvd NE Ste Q
Suwanee

Discover Media, LLC

14362 N Frank Lloyd Wright Blvd Ste 1000

Dish Network Atlanta

214 Capitol Pl SW
Atlanta

Dish Network Decatur

2574 Candler Rd
Decatur

Dish Network Marietta

29 W Park Sq NE
Marietta

DSL Atlanta

Atlanta

Dynamitesites.Com

4798 Forest Way ct.
Marietta

E-Z-AZ THAT LLC

3145 Calumet Place
Kennesaw

Eco-Lingual Academy

3035 Stone Mountain Street, Suite 1851
Lithonia

Electric Pinkk Boutique

3350 riverwood pkwy

EliteTechs

9539 Highway 92
Woodstock

eMetaStar, LLC

1225 Johnson Ferry Road Building #300
Marietta

Epic sound & video

110 Burkshire Ct
Jonesboro

Everything Computers

2986 Johnson Ferry Road
Marietta

Experts in Electronics Installations L.L.C

738 Durham Xing
Stonemountain

Faifaire Media Arts

PO Box 908622
Gainesville

ForbenMedia

7401 Summerhill Road
Boston

Geek Choice - Atlanta

1611 Perry Blvd
Atlanta

Homemade Design

41 Monument Ave

Honey Can Do It

4527 Peppermill Pl

House-2-Home Technologies

4040 OakStone Drive
Douglasville

I.T.Pros International (PC Repair)

7895 Senoia Rd
Fairburn

Intelligis, Inc.

4720 Peachtree Industrial Blvd.
Norcross

IPVision LLC

3828 Lee Ridge Way SW
Lilburn

ISOLD IT ON EBAY

2020 Westside Court
Snellville

JRH Web Content

431 3rd Ave
Decatur

Konnecti.com

7 Piedmont Center, 3525 Piedmont Rd NE /
Atlanta

krautshooter@gma

Avondale Estates

LargeLifeStyle

P.O. Box 83493
Conyers

Limitless Marketing LLC

6640 Akers Mill Rd
Atlanta

LockDownProtection

7872 Wrotham Cir

Lopez Painting LLC

Norcross
Norcross

Mailbox iT

4400 Brownsville Rd.
Powder Springs

Major Web Productions

3595 Canton Rd
Marietta

Make It Right Techs

606 Greenvale Rd
Lawrenceville

Marches Libres

4700 Roswell Rd
Atlanta

Marketing Matrix Group

1755 The Exchange SE, Suite 340
Atlanta

Matthew Rubin Marketing Services

26 Atlantic Ave
Tybee Island

Modern Web Studios

1067 N Main St

MPG-ONLINE.COM

234 AMBERWOOD TRL
Kingston

Mr. Technique, Inc.

2897 North Druid Hills Rd., Suite 166
Atlanta

NETZERO

Powder Springs

NexGen / Sprint

2100 Roswell Road
Marietta

NLCtech Services

49 Hampton St

Now What? Studio

2002 Summit Blvd., Suite 300
Atlanta

PC Medic

1869 Cobb Pkwy SE
Marietta

PCPC Support

Nationwide Support Center

Peachtree Social Media

1650 Marietta Blvd NW
Atlanta

Performance Media Placement

23172 Plaza Pointe

PIGO Multimedia Inc

3934 Boston Common St
Suwanee

PlanetWebWorks

8014 CUMMING HWY STE 403-281
Canton

Porterware LLC

6710 Molly View Point
Cumming

RevLocal

191 Peachtree St NE
Atlanta

RoofEstimators

1125 Trailmore Dr.
Roswell

Satellite Activations, LLC

P.O. Box 211
Holly Springs

SEO Guru Atlanta

2425 Pebble Creek Lane
Cumming

Shade Tree Audio Video

1270 Caroline St
Atlanta

SHUDAN DESIGN GROUP INC

3355 LENOX RD
Atlanta

SimpleTechGuy - Marietta

287 Toweridge Dr SW
Marietta

slimvmedia

2229B Loganville Hwy
Grayson

SmoothChords

PO Box 575
Lawrenceville

Sphere Home Technologies, Inc.

1608 13th Avenue South

Statement

986 Faith Ave SE
Atlanta

Success Point LLC

PO Box 751
Clarkston

T MOBILE

12920 SE 38th St

T. Brooks Web Design, LLC

3111 Rt. 38 Ste 11

TDS Security Solutions, Inc.

28 Leslie Path #42
Hiram

TeamLogic IT Roswell

1150 Grimes Bridge Rd
Roswell

Technology Industries

436 S. Nova Rd.

TELECOM BUSINESS SERVICES

6961 PEACHTREE INDUSTRIAL BLVD
Norcross

Telegration Associates Inc

9925 Haynes Bridge Road
Alpharetta

The Hosting Depot

Charlotte Metro Area

The Right Way to Write

30 East Georgia Street

Thompson Adventures Inc

3861 Henry Ct
Acworth

Toneee.com

2625 Piedmont Rd NE
Atlanta

TourByOwner.com

5579 Chamblee Dunwoody Road
Atlanta

US COMMUNICATIONS GROUP, INC

6835 MEADOWRIDGE CT
Alpharetta

Velocity Technology Partners

3424 Peachtree Rd
Atlanta

Vibrant Web Creations

120 Kripple Kreek Drive
Sharpsburg

Web & Moore

31680 Joseph Dr.

Web Chef Designs

40 peachtree valley rd
Atlanta

Web Walker Solutions

632 Chasefield Ct
Marietta

Webb Design

PO Box 690661

WEBDOG SOLUTIONS INC

4132 ATLANTA HWY
Loganville

X3O EMERGING TECHNOLOGIES

11810 Parklawn Drive

Your Design Online

1095 Zonolite Rd NE Ste 102
Atlanta

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Austell Zip Codes

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