Sample Reviews

F

Rating
I was called on 5/18/14 by someone offering me garbage service at a bargain price of $37.89 for three months. After I learned (the next day) that the sales person lied to me about the frequency of the recycling service (every OTHER week), I was not satisfied and called to cancel the service... which was to begin on 10/1/14. On 5/19/14 When I checked my bank account, I learned that they had already charged my account... 4 + months before the service was even to begin! Upon learning that my account was charged, I expected my refund within the typical 3-5 business day period. Not to be!!!! I was told that it would be 6-8 weeks before I would receive the refund!!! How can anyone these days expect a customer to wait that long for a refund for services that were never provided in the first place????
It has now been over 3 months (today is 8/27/14) and after a number of calls to this terrible outfit, I am still waiting for my refund.
I called them today and they said that I will need to wait another 5-10 MORE days until I see my refund. .... We shall see...
don't EVER USE THIS COMPANY FOR GARBAGE SERVICE, AS THE WORD "SERVICE" IS NOT IN THEIR VOCABULARY!!!!
- James B.
F

Rating
The trash man came last week, emptied the
Augusta Trash Removal Provider Name Locked
container, but left the rest (two 13
Augusta Trash Removal Provider Name Locked
trash bas) by the
Augusta Trash Removal Provider Name Locked
. My neighbor actualy chased down the
Augusta Trash Removal Provider Name Locked
truck after they left the two 13
Augusta Trash Removal Provider Name Locked
trach bags sitting on the
Augusta Trash Removal Provider Name Locked
. Even though he caught the truck, the driver refused to take the bags ... saying no one told him about them. This is crazy. My contract with them states they will takeup to 5 additional bags if the container is full. Three condos down, there are two of their 97
Augusta Trash Removal Provider Name Locked
containers overflowing that have been sitting there for at least 3 weeks or more. There is even more trash there now which is blowing all over the yards and street. They will not empty or take their own containers. I have called them. They say someone will call about the situation. Never get a response back. I just went on line to ther web sight. I am willing to bet nothing will happen.
- GEORGE D.
B

Rating
The twice-weekly trash removal has gone really well in the three months that I've used them so far. They are much more reliable than Waste Management ever was with me, and have never missed a day. They are also a lot less expensive than Waste Management. All positives.
I did have one problem though with them when it came to doing a one-time bulk removal of an old car top. They charged $30 (not at all unreasonable), which I paid up-front, but they never came and got the trash until I made repeated phone calls. I won't use that particular part of their service again, but I do think they do a commendable job with the regular trash pickups.
- Carl R.
A

Rating
This was our first time using
Augusta Trash Removal Provider Name Locked
and Dumpster bags and everything went great.We purchased the bags at our local hardware store and filled 2 bags with 4 rooms of torn out carpeting, pads and moldings and the entire flooring of a 16'x24' room. Filled both bags up but made sure that the two straps were able to come together at the top for pick up. We did the demo work on a Sunday and online I set up the pick up and by early Tues. morning a gentleman came with a truck and took away both of the bags. We have a narrow driveway so he parked the truck on the street and the crane and straps worked well. We would definitely use this service again!
- carol F.
A

Rating
The online booking tool is easy to use and understand.
They called on the morning I requested and gave a window for their arrival. They arrived at the time indicated, and quickly evaluated the volume of the material to be removed. They base their fee on how much space the stuff takes up in the truck in 1/8 truck increments.
They estimated my debris would take up 5/8 of their truck, and quoted the price. I approved the quote, and they began work immediately. I had two large piles of scrap wood with a lot of exposed nails, old carpet, and old paneling. One pile was in the basement, and they began there. They carefully removed everything from the basement, and then the garage. They placed small items in garbage bags. They took great care to pack items in the truck such that there was very little "empty space".
When they were done, they swept up the area in both basement and garage.
While the cost for this service is more than renting a dumpster, it was truly worth it, since I didn't have to haul this junk from the basement or garage into the dumpster.
The guys were very professional, and quick too - this little project only took them 45 minutes to complete, and I was able to get back to my day.
Great job!

- Christopher M.
D

Rating
In southern MD,
Augusta Trash Removal Provider Name Locked
costs over $50/month for twice-weekly trash pickup. Often, pickup days would go by without the trash ever being collected. During one time period, five consecutive pickups were missed. All I got was a robo-call apology. No refunds on the bill, ever.
I got tired of them and hired a new company (Evergreen) that does it a lot more cheaply. Unfortunately,
Augusta Trash Removal Provider Name Locked
doesn't seem to be taking "no" for an answer, and has continued to try to bill me for services after my (documented) cutoff date with them. They also never came and got their stupid green trash bin.
If you live in southern MD, go with Evergreen. They have some issues too, but they are not nearly as bad as
Augusta Trash Removal Provider Name Locked
.
- Carl R.
C

Rating
We had
Augusta Trash Removal Provider Name Locked
for a long time, but in the last year they started leaving broken glass in front of each drive way. I guess when the truck compacts the trash it is not cleaned off or something and all the glass falls on the ground. After a flat tire, I called to complain ( a year or so ago) the guy told me he was sorry and would talk to the crew. Well nothing changed, I called and told them I was cancelling their service and the guy just said OK...did not ask why or willing to talk to me to save me as a customer. I also asked them not to turn around in my driveway as I still found glass and debris. Currently they still use my drive to turn the trucks around, and still leave glass. Can't they just clean the darn trucks!? I would go back to them if they cared about their customers.
- Barbara T.
D

Rating
Every Wednesday evening I have the same routine- go to the rear of my condo and wheel around the brown canister and place it in the correct direction at the end of the sidewalk adjacent to my front door. Every Thursday morning the big white truck comes around, the guy wheels the canister to the rear of the dump truck, and has the truck empty my canister. The truck
Augusta Trash Removal Provider Name Locked
it and the guy wheels it back to its original location and they move on to my neighbors. This exceptionally
Augusta Trash Removal Provider Name Locked
process has happened every single week since April without failure until this week 8/21/2014.
I was working in my front office with clear view of the neighborhood, including the trash cans lined up near my neighbors. I heard the familiar loud noises in my quiet neighborhood and happened to look out just in time to see the truck back in to pick up various trash cans from my neighbors. Then I watched them drive off. I called
Augusta Trash Removal Provider Name Locked
Service and spoke with an exceptionally nice lady that said I wasn't the first call from my neighborhood and she would radio the truck and have them come back. While working in my home office I heard the truck come back for a second trip and back into the circular drive that sits in front of my condo. I saw a guy come from the truck, open my neighbor's canister to find it empty (as I watched them empty it the first time) and then walked back to the truck and drove away. Irritated at this point I then called back and told the very nice female that answered the phone what I had seen. She then proceeded to ask me if I was absolutely sure it was actually full. I told her I was positive and she placed me on hold. I walked outside and opened to canister to make sure I hadn't somehow missed something and I saw a full can. When she came back she asked the same question again and I told her I had the lid open looking at it. I was then asked if I was sure someone hadn't put their trash in my can. With it being in clear view of where I was working, I was positive. She said they would send them back out yet again.
At this point I had to drive to work for a meeting. While in the meeting I received a call/voicemail stating that the driver had been out a third time and my trash can was empty!! Irritated, I called and told her that if he had seen it empty then it wasn't my trash can he was looking at. That is when the alleged owner came on the line and asked me where I was placing the canister. I told her that it was in the exact same spot it had been in for months and it had been collected every single time. She then told me if it had been in the proper location then the driver would have picked it up. I told her it was in the same place in front of my condo as every other can that had been collected, including my next door neighbor. She continued to tell me that the driver had been on the route for 20 years and if my trash had been collected previously then he must have been driving where he shouldn't have been driving. Instead of finding a solution and expressing empathy for my frustration she was busy telling me how it must have been either my fault or the driver's since he must have been driving where he should have been for months. I was so frustrated by the end of the call that I ended the call properly (I didn't hang up on her) and just decided that I wouldn't get anywhere. If I had been properly explained as to why the truck didn't come to me but did my neighbors then I would totally get it, but there was absolutely no attempt at working toward an understanding or solution. This goes beyond just "
Augusta Trash Removal Provider Name Locked
your trash ten-to-fifteen feet to the left," because as a customer I want to know why I've been picked up for months and without warning the driver just wouldn't pick up as usual until I ask them to come back for a fourth trip.
I don't feel the customer service was present at this level nor did I ask to escalate it to the alleged owner. I find there was no solution being offered by the company except to roll my canister 10-15 feet to my neighbor's condo and hope we all get our service collected. This is very unacceptable in my book as Customer Service 101 will tell you that you never push the problem onto the customer to figure out! You always come up with a solution!!! I will be searching for another service and will go with another company before renewing. This just isn't what I've come to expect from
Augusta Trash Removal Provider Name Locked
Service and I'm highly disappointed in the lack of customer focus.
- Justin K.
A

Rating
From the start, I was impressed. The sales agent made an appointment, explained the pricing procedure, and told me that the movers would give me a no-obligation estimate once they arrived The crew called me a half hour before as specified to let me know they were on the way.
Augusta Trash Removal Provider Name Locked
and
Augusta Trash Removal Provider Name Locked
, the movers, were very professional and courteous. They took the time to ensure that the items being removed did not hit the walls or light fixtures in my home. The company honored the $50 Angie's list coupon too, bringing the original cost of $243 down to $193. I would recommend this company to others and will use their services again.
- Ann R.
F

Rating
I have never seen a garbage removal service go through trash, refuse to take trash, leave trash in the garbage can as this guy's company does. I have also talked with neighbors and they have complaints about him as well. If he decides he doesn't want to take your trash he doesn't. What the heck does he think he gets paid for. I would definitely not recommend this garbage company to anyone and intend to leave a note for the new buyers of our home not to use this service.
- Bernice H.
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All Trash Removal in Augusta, GA

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

1-800-GOT-JUNK?

4115 Columbia Rd
Augusta, GA
3 employees. no subs. cost is determined by the job. no travel charges. no service charges....

A-1 SANITATION SVC INC

2542 Mike Padgett Hwy
Augusta, GA

Augusta Water Damage

1825 Walton Way
Augusta, AR
Buy from local dealer and get piece of mind.

BERRY SMITH SANITATION SVC

1308 NEW SAVANNAH RD
Augusta, GA

C & C ROLL-OFF CONTAINERS

3961 COLUMBIA RD
Augusta, GA

Chaplin and Sons Clearing and Demolition

1218 New Savannah Rd
Augusta, GA
Chaplin and sons is a family owned and operated wbe in the csra who specialize in demolition,...

COLEMAN SANITATION

3010 GEORGIA RD
Augusta, GA

COLUMBIA WASTE

4115 COLUMBIA RD
Augusta, GA
Providing residential & commercial garbage & recycling pick up

CSRA HAULING

4073 SWEETBRIAR DR
Augusta, GA

Dumpster Depot

262 East Gate Dr
Aiken, SC
Dumpster depot was founded nine years ago in aiken, s.c., by norman dunagan, to provide waste...

Genie Cleaning Services

4452 Reynolds Street
Hephzibah, GA
Regular cleaning services starting at $50/week* for once a week service. payment is due at the...

INLAND SERVICE CORP

3925 Goshen Industrial Blvd
Augusta, GA

Junk in the Box

612 Dennis Dr
Augusta, GA
We are a professional full service/self service junk removal company. we haul almost anything...

METROPOLITAN WASTE

1824 WYLDS RD
Augusta, GA

Orange Service Co

3301 Perkins Rd
Augusta, GA

R&N Junk Removal

3532 Rainbow St
Martinez, GA
We take cash, card's, or checks. we offer a $10 discount for active military and seniors(55+)....

SHEAR WOOD INC

2348 GORDON HWY
Augusta, GA

Southeastern Field Services

3066 Damascus Rd
Augusta, GA
Southeastern field services has 15+ employees, accounts receivable/payable department,...

TEMP TECH

1284 COUNTY LINE RD
Harlem, GA
We are a full service hvac service company ready to serve you 24/7

WASTE MANAGEMENT

208 PREP PHILLIPS DR
Augusta, GA

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