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Appliance Stores to Avoid

19

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9

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Augusta Appliance Stores from people just like you.

F
"We purchased three appliances from
, spending approximately $5000. We immediately noticed that the
refrigerator" had different features than what was displayed on the
website. There were various defects noticed as well, such as dents and bubbles on the inside plastic walls of the refrigerator, and dried white glue from the manufacturing process stuck on the outside of one of the door handles. I spoke with
, the owner of
, about these issues. He said that he would try to get the distributor's rep to address the problems when he makes his bi monthly visit to the store. Shortly after this conversation, I cut my thumb on the unusually sharp metal
of the freezer door handle when grasping it to get into the freezer. I apprised
of this new development via email. Weeks went by without any word from
. At that point, I saw no other recourse but to put the item into dispute on my American Express card.
then offered to remove the refrigerator, and refund the money. He was completely aware that the cabinet space was designed and built to house this particular size and model of refrigerator. He is aware that there is no other refrigerator that will fit in the space. I asked that the refrigerator be switched out for a new one. I have never heard of a refrigerator handle cutting someone's finger.
said that he is afraid that a new one will be the same!
told American Express that I did not get back to him when he asked that I call him. I did contact him, via email, and have sent copies of the emails to American Express. I advised both
and American Express that I prefer to have a paper trail of our communication. American Express wrote that
stated that they will pick up and replace the refrigerator and that I should contact
to arrange this. I emailed
two weeks ago confirming that we agree to have the refrigerator picked up and replaced with a new one. We have not had any response from him at all. I ask that
stand behind the product that they sold us and replace the defective item with a new refrigerator without any defects. Our primary need is to get the replacement of this refrigerator and put closure to this long drawn out process.

-ROBERT R.

F
"I have been using
previously ACE appliance to purchase my appliances for over 15 years. They have always had Fast Courteous service. We recently" purchased a new Ice maker from them for one of our houses on the property last month. I called them to service one of the older appliances and they advised we are now located outside of their service area. They were here last week servicing appliances and now they advise they are no longer servicing in my area. If you live in the 70706 zip code or an area near there they are telling customers they will not service what they sell. Please be aware that you may be on your own if you need repairs from them.

-Henry L.

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Local Articles in Augusta

Small Appliance Repair

Small appliances play a big role in our daily lives. When shopping for microwave ovens, vacuums, toasters, mixers and more, choose appliances that fit your need and budget. When it comes to repairs, compare the cost of fixing to the cost of replacing the item.

refrigerator
Appliance Sales, Appliance Repair - Large, Appliance Repair - Small

Show your workhorse appliances a little TLC, and they may stick around a bit longer.

DVRs are a top Energy Vampire
Electrical, Appliance Sales

DVRs are the most diabolical of the many home appliances that use energy even when turned off.

Kitchen with new appliances
Electrical, Appliance Sales

Evolution in product standards has led to significant energy savings.

new washer and dryer set (Photo by Victoria H. of Humboldt, Neb.)
Appliance Repair - Large, Appliance Sales

Should you buy a new washing machine? Appliance repair pros say some newer washing machines might not be better than older models. Find out why here.

Angie's Answers

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Personal opinion but I will not buy another front load washing machine again.  They simply do not clean clothes as well as the old agitator style washers do.  In the summer when I am hot and sweaty I have to wash shirts at least twice, sometimes up to four times to get the stink out.  Also, while they may save water per load washed, they run a lot longer.  My old washing machine took about 20 minutes to wash a load of clothes.  The front loader takes about an hour.  What it saves on water it more than makes up for in electricity I'm sure running three times as long.  Our front loader has not leaked but it doesn't do the job for my clothes.  Maybe someone sitting in an office all day has fewer problems having to rewash clothes.

 

As for appliance brand recommendations I have no particular favorites.  They all seem to be disposable these days, often costing as much to repair as to replace.  Samsung has made some good appliances as of late I've heard a lot of good reviews about from customers.  I've got a customer who bought a Kenmore refrigerator when they built the house.  The ice maker has gone out and the replacement part isn't any better since it's a known defect according to the appliance repairman they had look at it.  It was just past the warranty so they didn't pay for another part to be installed that was going to fail again.  Since Kenmore is made by other companies I'm sure they aren't the only one with this problem.  We live in a disposable society.  I look at how well it works, the warranty and cost and weigh the last two of those after kicking out the ones with bad reviews on that model.

 

Todd Shell

Todd's Home Services

San Antonio, TX

?

Depends a lot on your current configuration. Rough numbers, $4-7,000 for the generator including autostart and automatic load transfer circuit box and master breakers (usually all come on the generator).

Installation (with pad already inplace and gas hookup - about $500-1000.

Electrical about $800 minimum, to maybe $2500. The $800 will get you a simple transfer switch installation but if you want some household circuits to run on the generator but others not, depending on how your current wiring is run, can run to $2000 to pull existing circuits to a new panel.

The problem is that all circuits that are going to be on the generator, unless you are planning to carry the entire household load, have to go to a separate circuit breaker panel which is fed off the automatic transfer switch, so they get power from either the power company or the generator, depending on which is providing power at the moment. That means the circuits running off either source have to be disconnected from your current breaker box, extended (commonly) over to the new box, and hooked up. All other circuits stay on your current breaker box, to run only off the public power when it is on. If the generator is large enough capactiy for your entire house load of course it costs more, but this circuit termination point moving is not needed, so electrical work drops way off to basically a connection box with the transfer switch.

A couple of words of advice - pay attention to weather protection, fire barrier between the unit and the house (including issues of overhead decks that can catch fire), automatic fire shutoff/suppression, and trickle charging from house power to generator battery. Also read CAREFULLY your power comopany rules on generator installation (commonly requires their signoff), any code restrictions on generators and noise in your area, and if your insurance rate will go up. (It definitely does if you have a fuel tank, I don't know if it does with natural gas-fired generators.)

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Appliance Store reviews in Augusta

F

Rating
I was told they would return either the next day or the following week. Neither of which happened. When I called I got almost no response from them, and they never showed up to fix the highly unsafe problem.
- Christopher B.
F

Rating
Working with
Augusta Appliance Stores Provider Name Locked
Service used to be good. It has been terrible this year.
We have a service contract with
Augusta Appliance Stores Provider Name Locked
for our refrigerator. Earlier this year we called
Augusta Appliance Stores Provider Name Locked
to repair the icemaker. We had to call them about five times. They failed to call and failed to show up when scheduled. They promised to replace the refrigerator the next time it failed, but reneged on that promise in an email yesterday.
In May we bought a washing machine. It was delivered June 29. It is
Augusta Appliance Stores Provider Name Locked
25 now and they still haven't installed it.
When they delivered it, they said we needed new faucets on the water hookups, so we got that done the following week. We called
Augusta Appliance Stores Provider Name Locked
, they scheduled finishing the installation, did not call us the night before as they promised, and never showed up.
I called
Augusta Appliance Stores Provider Name Locked
again last weekend, around
Augusta Appliance Stores Provider Name Locked
18. They scheduled service for
Augusta Appliance Stores Provider Name Locked
24, and said they'd call the night before. They did not call, and again they failed to show up or even tell us they couldn't make it.
I called
Augusta Appliance Stores Provider Name Locked
again today and also emailed, and the rep scheduled yet another appointment for
Augusta Appliance Stores Provider Name Locked
29. He says they'll call the night before. I find it hard to believe they'll actually do the work they promised, since they lied three times before.
Augusta Appliance Stores Provider Name Locked
used to be good. They've been terrible this year.
"Where was the service performed?" -- Actually, it was NOT performed!


- Robert V.
N

Rating
Excellent *local* sales & PROFESSIONAL (the guys from
Augusta Appliance Stores Provider Name Locked
were awful) installation support!
Augusta Appliance Stores Provider Name Locked
&
Augusta Appliance Stores Provider Name Locked
just left our home in
Augusta Appliance Stores Provider Name Locked
Park, and my wife and I are VERY satisfied!!
Augusta Appliance Stores Provider Name Locked
Appliance had dropped the ball with us TWICE, wasting our very limited free-time for the past couple of weekends, twice sending-us wrong sized and wrong-fuel (electric vs. natural gas) washer and dryers. And so
Augusta Appliance Stores Provider Name Locked
, New
Augusta Appliance Stores Provider Name Locked
's
Augusta Appliance Stores Provider Name Locked
- a knowledgeable
Augusta Appliance Stores Provider Name Locked
-Built home partner - saves the day for our busy lives!!! My wife and I both work, full-time+. Thank you
Augusta Appliance Stores Provider Name Locked
!!!! Appreciatively,
Augusta Appliance Stores Provider Name Locked
/
Augusta Appliance Stores Provider Name Locked
Park, New
Augusta Appliance Stores Provider Name Locked
- Lawrence K.
A

Rating
Initially, I visited the showroom and spoke with
Augusta Appliance Stores Provider Name Locked
. They have a small showroom and
Augusta Appliance Stores Provider Name Locked
showed me their inventory and discussed with me the pros and cons of electric vs. inductive type cooktops, as well as brands. Then she told me to research the various cooktops on line (she also had catalogs) and she would order the appliance for me. On my second visit to the showroom I met
Augusta Appliance Stores Provider Name Locked
. Both
Augusta Appliance Stores Provider Name Locked
and
Augusta Appliance Stores Provider Name Locked
were very friendly and helpful. I could reach them by phone as well as email to ask questions, and they were prompt and responsive.
Augusta Appliance Stores Provider Name Locked
will do installation and also remove the old appliance. In addition, if service or repair is ever needed, you just call them and they will take care of it. I wish I had known about
Augusta Appliance Stores Provider Name Locked
for my last major appliance purchase! I definitely will use them again.
- Nancy K.
F

Rating
It was the middle of a very hot summer. The service took over ONE MONTH. I was on the phone every day with them and standing there with the service person. Each time I called they took 4 days to come out. When the service person needed a part, it took a day to pick up the part and 4 more days to schedule coming back out. Eventually, it was discovered that my compressor was bad and there was an existing recall that
Augusta Appliance Stores Provider Name Locked
knew nothing about. They then changed out the compressor, only gave me a prorated warranty on the new one, and charged me not only for the compressor, but all of the parts they replaced while troubleshooting the problem. I got a different service person for every call and they started from scratch each time, replacing parts to "see if that fixes it". I escalated the issue several times and eventually got a person who went about things in an organized way, but "headquarters" determined what I would be charged. I was told they would "make it right" but they avoided phone contact and I eventually gave up.
I am having more renovation work done (kitchen and bath) and will not even call
Augusta Appliance Stores Provider Name Locked
for a quote. I would never deal with them again. Imagine having to wait days and days in the heat of summer with no A/C. Our poor cats really suffered.
- Harold D.
A

Rating
After my fridge broke on a Friday morning and a repairman determined it was a compressor so not a cost effective fix, I went to
Augusta Appliance Stores Provider Name Locked
based on several recommendations from friends and also the suggestion of my repairman. I walked in at noon and spoke to
Augusta Appliance Stores Provider Name Locked
(the owner) - he helped me find the perfect fridge in my price range, worked with me on the right size as the spot is very small and arranged delivery for the same day. Within 2 hours of walking in his store, my new fridge was installed and working. In addition, his delivery people were helpful and very mindful of being careful as they were taking away the old and installing the new. I will be back to
Augusta Appliance Stores Provider Name Locked
for all of my appliance needs in the future.
- Denise K.
B

Rating
I believe that this contractor works exclusively for Spencers TV and Appliance, whom I actually bought the range from.
After removing the old unit, I was told that because the sizes between the old and the new were different, there would be an installation fee. I selected the unit based on it's dimensions and supposedly matching those of the old unit. Regardless, I would have appreciated knowing that there was going to be an installation fee.
"
Augusta Appliance Stores Provider Name Locked
" and his helper worked diligently and were done with the job in about 45-minutes. They cleaned up after themselves and didn't mar the cabinets or countertops which was very much appreciated.
I also appreciated that they took the old unit with them!
- R S.
A

Rating
These guys we're awesome. They have great high end appliances at really good prices. I found them on craigslist and then went into see them. We went to about 6 different places first before making our decision. The owners name there is
Augusta Appliance Stores Provider Name Locked
. He's sharp and honest and gave us a great deal. He's gone above and beyond what we expected. We will purchase from them again. They are awesome
- Jason M.

Appliance Stores in Augusta, GA

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

All Seasons HVAC

244 Reynolds St
Augusta

APPLIANCE LAND

3855 WASHINGTON RD
Augusta

AppliancePartsPros.com

16501 Ventura Blvd Ste 500

Cahaba Scapes

2130 11th avenue north

DAVIS APPLIANCE

3273 DEANS BRIDGE RD
Augusta

DirectBuy of Indianapolis

8450 Westfield Blvd

DrinkFromTheRock.com

7181 Eagles Perch Dr

Electrolux Major Appliances

2715 Washington Rd
Augusta

Frigidaire

PO Box 212378
Augusta

Home Solutions

2911 Shadowridge dr
Augusta

HOWARD'S APPLIANCE

1926 BROAD ST

HOWARD'S APPLIANCE CTR

1926 BROAD ST
Augusta

HOWARD'S APPLIANCE WAREHOUSE

1789 15TH ST
Augusta

Hutto HVAC Appliance & Pools

113 Commercial Blvd
Augusta

Joy of St. Croix

1432 Reynolds St
Augusta

KELLEY APPLIANCE CTR

191 BASTON RD
Augusta

LOWE'S

4305 WASHINGTON RD
Evans

LOWE'S

1220 KNOX AVE

MILLER'S USED APPLIANCES

533 Edgefield Rd

Plunkett Heating & Air Conditioning Co Inc

3069 Skinner Mill Rd
Augusta

RELIABLE DISPOSAL SVC INC

612 Dennis Dr
Augusta

SEARS PORTRAIT STUDIO

3450 B WRIGHTSBORO RD
Augusta

Southeastern Field Services

3217 Milledgeville Rd
Augusta

Target - Augusta

235 Robert C Daniel Jr Pkwy
Augusta

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