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higher than expected. However, was assured by , while
only warrantied for two years, would most likely last six years thereby making it worth the additional investment. We
damage. Contract signed.
Initial stain application schedule provided, but numerous reschedules were required due to excessive wind conditions. These
reschedules were accommodated.
April 15th –
April 16th – Received a call from neighbor expressing frustration that his patio furniture and pool equipment were damaged
as a result of the staining procedure. Shared
they could expect a call.
Mid-May – Only six weeks later, we noticed significant issues with the fence in various locations. Stain was failing to properly adhere, making the fence look old and washed out. Additionally, noticed that significant and unsightly over staining on the support poles was present. Contacted
May 18 –
Late May – Formal schedule agreed to. Will re-stain and clean poles on June 7th. Received numerous texts assuring us we
were on their schedule and we would be taken care of.
June 6 – The night before the scheduled job, received a late evening call from
of their services.
would be “cleaned”
as we relied on their “expertise” to make sure the fence was properly prepped for a complete and thorough stain job.
With respect to the support pole damage,
clear that there would be no effort made from
a text to
June 7th – Reached out to our fence contractor,
Request a refund from
Purchase the necessary stain and attempt to re-stain areas of concern (even though the likelihood of adherence was unlikely)
Hire a third party to completely re-prep the fence and stain.
Seek monetary relief for addition expenses through small claims court.
June 17th – Received recommendation from
re-staining of the fence via
after being stained.
August 5 – We contacted Texas Wood Products and suggested that
Update-We are now faced with either cleaning our 54 poles ourselves, pay someone else to do it or take them to small claims court.
have had a bad experience from this company and I do not believe Angie's List is being fair to their consumers by recommending this company for reasons I can personally relate and provide proof of what I am
stating. I can assure you that Seal Smart, which in turn will reflect badly on Angie's List, will fleece people,
especially elderly. Hopefully you will read the information I am providing so you can judge for yourself, if I am
correct or not.
We purchased a newly built home in Cape Fair, Missouri in 2007. In 2008, a Representative from a Company
called SealMaxx came to our home and demonstrated a product that they contended would preserve our deck with a guarantee for 25 years. The guarantee was in writing. Within a few months after purchasing this service at a cost of $2,195.00, SealMaxx changed their name to
Within five (5) years we noticed our deck starting to rot. We contacted
When we heard nothing from
to our request for a refund. On October 28th, 2013, we received a response from a
As a result of hearing nothing from
Business Bureau has had many complaints against this company and in fact, on August 29th, 2013, the Better Business Bureau in Claremore, Oklahoma stated on their website on August 29th, 2013 the following; “ON 08/29/2013, THIS COMPANY’S ACCREDITATION IN BBB WAS REVOLKED BY BBB’S BOARD OF DIRECTORS DUE TO UNRESOLVED COMPLAINT(S).” I would not think that Angie's List would want to be supporting such a business as
I would be more than happy to furnish you with copies of all the information contained in this letter plus pages of complaints filed against the company.
Cape Fair, Missouri 656245-5272
Telephone (417) 538-0021
We think we're the best, and we can prove it.
Try an annual plan and if you want to cancel in your first year, we'll refund you 110%
Annual Plans Only
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