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Athens Countertop Installation Articles
Countertop Installation reviews in Athens
First, we wanted to use soapstone in the kitchen, and they didn't have any. They also didn't care to get any. So we shopped elsewhere, and found a fabricator who wanted to meet our needs. When we told our general contractor that we had an alternate supplier for the soapstone, he strongly urged us to work with his usual crew at
So we agreed to work with them after all. In hindsight I wish we hadn't.
The soapstone in the kitchen is beautiful and was cut well. It was scratched a little when they installed it and thye didn't
Second, the master bathroom countertop is limestone. It has acquired some etching in the few months we have had it, which is surprising, so we asked them about that. They said it should be sealed, and they do not know if they sealed it or not. They claim they sealed it if we told them to, and didn't if we didn't. Not only do we not recall telling them either way, I'm not sure that it's our job to know whether or how a countertop should be sealed. I think it's theirs.
Finally, a discoloration has begun to appear in the marble they installed in a small guest bathroom. The cause is unknown. It took three calls to them over six weeks period of time to even get a call back, and almost another week to get someone out here to look at it. We were charged a $135 trip fee for them to look at their work, blame the plumber, and leave. We certainly don't know the cause of that discoloration, and certainly can't say it was the fabricator's fault. But we weren't interested in blaming anyone - we wanted to solve the problem. They were not very interested in helping us do that.
While we feel that their work is overall high quality, their customer service is poor.
We think we're the best, and we can prove it.
Try an annual plan and if you want to cancel in your first year, we'll refund you 110%
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