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Alpharetta Cleaning Services Reviews
After I purchased the coupon I called them directly to schedule a cleaning. Crystal got back to me super fast and she was very helpful in scheduling for a couple days after I spoke with her. I also told that I would love a quote for a regular cleaning. She scheduled the cleaning for Friday morning with the owner,
The team came Friday morning to clean the house. I have 5 bedroom 4 bathroom house with a basement that is half finished. Two of the bedrooms are completely empty, one full bathroom isn't used and the basement main room is empty. My usual house cleaners take about 2-2 1/2 hours to do the whole house, so I figured the 3 hours should be sufficient.
I started by taking the team through a quick walkthrough of the house. It was a mother/daughter and they were both very nice. Most of my home is hardwood floors. I usually let my normal house cleaners decide between
I work from home so I was there the whole time they were cleaning. The only area in my upstairs that needed cleaning was the master bedroom/bathroom. As they were working I noticed that a lot of time was being spent upstairs. It took about two hours of the cleaning to finish he upstairs, which I thought was a little too long and not enough time to finish the rest of the house on time. At the 3 hour
A couple of things that I noticed and pointed out to
Although the overall cleaning was good I've decided to stay with my current house cleaners. Everyone that I came into contact with was extremely nice and pleasant, but for the amount of money I'm currently paying it wasn't worth it to make the permanent switch.
I took them on a tour of my one floor 3/2 home and pointed out specific issues that needed special attention. They only had 1 of the bedrooms to clean. I have an allergy to dust so I asked that the bedroom be cleaned from top to bottom. From past maid services, I assumed they knew what they were doing and went in to my office to work.
After 1-1/2 to 2 hrs, they appeared to be finishing up so I went around the house with a flashlight to examine their work. I was almost speechless from what I found and somewhat agitated about having to point out all the areas they missed or did a substandard job. I'm not going to go in to all the details but they did not vacuum as I had asked and I found many areas that they did not touch at all. I had set out clean sheets to make the bed and they said that they don't do that unless the bed is stripped. They never asked! I pulled the bedding off and asked them to re-make the bed. I asked if the second bathroom was done and they indicated that it was. I showed them that the toilet was never touched. They missed several greasy areas in the kitchen. Apparently they did not move any objects to dust or clean under or behind - both in the bedroom and kitchen. While they were willing to correct any issues, I should not have had to go around and personally inspect every area and ask them to re-do. They obviously have had no training and have not been supervised properly in the past to come up to an acceptable standard.
I got tired of re-asking to do things and finally just stopped to get them out of the house. After they left, I spent 2 hours taking care of the details. Even with the $99 coupon, they were not worth the trouble.
I thought I might call the owner to discuss the issues but felt that she/he obviously did not have the professionalism to be in the business nor did they do a follow up call to see if I was satisfied; so I would have wasted my time with that, also. The two women were pleasant and willing but obviously did not have the skills needed and I should not have to train them.
Overall, a very poor showing for an Angie's List provider. Other services I have used have exceeded expectations.
Second visit, I was not home but they appeared to do a good job. I did find some mildew in the tub but I probably would have also missed it.
Third visit I was not home and it appeared they rushed through the job. There were some undusted spots in the living room and the wood floors were not mopped properly.
I chose not to call the manager because it was the last time I needed them (I was recovering from surgery). If I had, I'm sure he would have someone come out and take care of the issues. This was my decision.
Since I have never cleaned someone else's home, I am assuming the following is in the method of how to clean: I was a little amused because things on counters and tables were not put back in the same place they were. I think they were using their "creativity" to make things a little more organized, at least in their minds. Not a big deal but at least I know they cleaned the area.
Because I believe service should be consistent and methodical, I might recommend them to a neighbor with the caveat that they ensure the quality of work is the same with each visit and if not contact the manager.
we will hire
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Powder Springs, GA