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Nevertheless, they called me a few days later, to follow up and see what I had decided. I explained that I'd already had the work completed by another vendor. I then inquired about the man I'd spoken with before and whether or not he was their business owner? I was sadden to learn that he was indeed the owner. I have little hope for the value of a customer's feedback, when it's the business owner himself who treats potential customers poorly. Nevertheless, I told the woman calling why he failed to acquire my business and asked that she pass the information onto him. I hoped he'd use my critique to improve his customer service skill set. In the interim, it won't matter if his costs are practically free. I prefer to support companies that build their businesses with their customer base in mind. Always consider customers and customers will always consider your business!
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