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On Friday at approximately 10:30 am I received a call to say they were on their way. They arrive about 1 hour later and proceeded to diagnose the water heater. They said that the main thermostat was burned out and that it was best to replace both thermostats and both coils. It was not necessary to replace the whole water heater. I agreed and they began their work. I asked if they minded me watching and they said "not at all".
They removed the old components and replaced them with new ones. The bottom coil was heavily corroded and they indicated that this was the main source of the problem.
Following replacement they cleaned up the area and tested the water heater.
After about 15 minutes I ran a hot water faucet and noticed a good supply of hot water.
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