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Winter Haven Party Rental Articles
Party Rental reviews in Winter Haven
The week of the wedding, the staff called to confirm delivery on Friday. I told them that the tents were going to go up on Wednesday, and that it would block my driveway. However, they were welcome to drive through the yard. The delivery of the
Friday the driver shows up with a small semi truck / flat bed. No problem, it's just going to be a tighter fit through the trees to the main part of the yard. We thought and debated different ideas, finally I suggested that we move the units with one of our own skid-steers. That brought great relief to the driver and he immediately agreed.
This is when things went wrong. After showing one of "the guys" how to lift and move the units, he unloaded them from his truck - AND LEFT.
I had someone try the unit and see if it flushed - it did. So I went away happy bride.
Turns out, the water was never delivered to the units. The driver had the hoses, and knew where the hookups were. So toilets that need water to flush - had no water. 200 guests were using outhouses that didn't have sanitizing water, SOAP or anything to wash their hands. It was absolutely revolting.
My guests didn't have a place to "go" and it's utterly embarrassing - and as the bride I didn't find out until the end of the day. Guests left early, as if they needed to go - the woods would have been the best option, and that was greatly disappointing.
I called the offices on Monday, and asked for even a $20 consideration to cover all the hand sanitizer we had to buy as they forgot the soap. They REFUSED me. Said it was my 'fault' for not calling them sooner.
Then when pick-up day came, the driver saw our outdoor carpets still laid out, and instead of driving over them (thank you for not - truly!) he left. No phone calls, no asking if we can use the same skid-steers again for loading. Just left. 5 days after the wedding they came a second time, and finally picked up the units. All while I was left looking at the remaining disaster of the worst part of the wedding...
Horrible company - do everything you can to go with anyone else!
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