The Villages Flooring Contractors

in The Villages, FL

Flooring Reviews in The Villages

C

Rating
While the installation went seamlessly, no pun intended, the customer service that I recieved in the store was poor.
Originally I worked with a salesman named
who was very helpful and pleasant. He came to the house to measure and give an estimate on a Sunday morning. The estimate was reasonable and I decided to purchase all the flooring.
told me he would be out of the store for a few weeks but the paperwork would be at the store. The next day, Nov 19, 2012, I went in to order the floors. When I got there I saw a different carpet that was more plush than the one originally picked. I brought the sample home to check the color but before leaving the store asked if the $100 coupon would still be good on the order the next day since it expired on Nov. 19. I was assured by
that it would be. I returned on Nov. 20 coupon in hand to place the order which came to $8500. I gave
the coupon and he said, " You already got $1000 off - what else do you want". I was too dumbfounded to respond and still placed the order. After that I had several other bad customer service experiences with
such as when I stopped in the store to inquire about the dates of installation and was told that without my receipt he couldn't help me. In this day of computers this seemed impossible.
I was told that if I supplied the paint, the quarter round would be painted by them when the hardwood installation was done. A quart of the paint was purchased and the installers accidently took it with them. I went in to the store to tell them,
never even said hello and didn't seem the least bit interested in helping us.
made a call and then called me at home and said the paint would be in the store later that afternoon. I went in the next day and was told they didn't have it so they had to call the installer again. It seems that the paint had been brought in but
wasn't told. Wouldn't you think the paint would be delivered to me and that I wouldn't have to make 2 trips there to get it?
On January 30,2013 I wrote to
, the President of
Center, about the poor customer service that I received and as of today, March 5, 2013, have yet to receive a reply. It seems customers are not a priority from the top down at
.

- Margaret K.
A

Rating
Went extremely well. Salesman called on us measured the area to be done He shows us samples of products for us to look at. These samples were selected from a previous telephone interview so they were already prepared with things we said we wanted in flooring they were very concerned that we would be happy with the product After selecting a product the salesman remeasured, explained all associated costs and provided us with a written breakdown of these costs. He even steered us away from woods he new we'd be unhappy with due to the required ongoing cleaning required. Installation crew showed up on the agreed upon date, were very professional and efficient. Installation & clean up were all done in one day as expected. The installation team placed felt protectors on all of our furniture and cleaned up after themselves.
- Jeffrey D.

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All Flooring Installers in The Villages, FL

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

911 Restoration of Orlando

9400 Universal Blvd, Orlando, FL 32819
Orlando, FL

A & E Flooring

14552 Global Cir
Orlando, Fl

A & M Restoration Corp

1119 NW 10th Ave
Gainesville, FL

A-1 Auto & Handyman Services

500 SW 17th St
Ocala, FL

A-Z Custom Floors,LLC

PO Box 1623
Goldenrod, FL

A1 Marble Terrazzo Restoration

1330 32nd Ave SW
Vero Beach, FL

A2Z Custom Interiors

3026 Kanawood Ct
Oviedo, FL

AA Tile&Stone,LLC

Po Box 4448
Deland, FL

AAA Handyman Specialists LLC

5810 Elon Dr
Orlando, FL

Ability Wood Flooring, Inc.

2941 Staten Ave
Orlando, FL

Above All Customer Services, Inc.

Lester Drive
Lady Lake, FL

Absolute Flooring

411 E North Blvd
Leesburg, FL

Absolute Hardwood Floors Of Orlando, LLC

2842 Danforth Dr.
Orlando, FL

ADR Renovations, LLC

Summerfield, FL

ADVANCED HARDWOOD FLOORS INC

4280 STEED TER
Winter Park, FL

ADVANCED SERVICES

102 timbercove Cir
Longwood, FL

AG Maintenance Inc., AG Property Services

15005 Telegraph Rd
Flat Rock, MI

AGA Sons Construction

12636 Maribou Circle
Orlando, FL

AGY Pavers & Granite, LLC

1117 4th St
Clermont, FL

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