"My appointment was for 8:15 and he arrived about 5 minutes early. They promptly set about pumping my tank and were done very quickly. Friendly and surprisingly upbeat considering that they were dealing with a less than pleasant substance. This was the ...more third time that I have used them since 1991. "
Rated Review by John M.
"Located septic tank. House built in 2005. Tank had never been cleaned. We are 2nd owner. Probed around to find tank and excavated for the cover.
had some difficulty getting the cover off and was super careful not to damage ...more the cover. Finally got it off with minimum chipping to cover. He was very honest explaining it might be damaged during the removal process. Pumped the tank. Inspected the tank to the extent he could. Said it looked fine. Covered over the cover.
Thought he did fine job. Would definitely use him again. "
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"It went extremely well, communicated all of the way, met all of the requested timelines, were very respectful of tenants in the house, left the yard in very good shape.
rThe initial contact was made on a Saturday and
came out that morning to look at the job. He was professional, precise, and did everything he said he would do.
because we needed the pipe from our septic tank to the house cleaned out. We aren't able to use water until someone does. They said they had a job Saturday, and that they might be able to make it afterwards, but if not they'd be here Sunday morning. He called Saturday night to confirm that ...more they would not be making it out here today, but that someone would be there in the morning.
Well it's Sunday morning and we give them a call. The guy who answered is very confused and has no idea what we are talking about, and said he cannot get to our house today. No apologies no nothing.
If we had known that we could have called around to find someone who was available yesterday. At this point we've called over 10 places and no one works Sundays. So, another day without water.
VERY unhappy with this company. Will never call them again. "
, the owners and service providers, were amazing. We called them on a Saturday afternoon with an emergency.
answered the phone, extremely professional, nice, efficient, said that
(her husband) would be able to come that day but probably after 5 as there ...more had been a lot of emergencies. He was here at 5:30, identified the problem quickly, fixed it, was professional, courteous, very pleasant. I would hire them again in a heart beat. "
"They just couldn't have been more helpful. Found a rather
solution to a difficult problem. Provided suggestions to the Plumber who was called in to help. Left his number with me and has since responded promptly to email questions. Busy business, but really came to help us asap. Couldn't recommend them more.
to have my septic tank pumped out. The appointment was for Thursday,
17th, between 10:00 a.m. and noon. The technician arrived at 11:00 a.m. in the pouring rain. He found the location of my septic tank (after the rain slowed down) and proceeded to ready the tank for pumping. The work was completed ...more in 45 minutes. I have used this company before and highly recommend it. "
"The workmen were able to come out the same day that I contacted them. They were very pleasant to deal with while the work was being done and communicative about what they were doing. Their equipment was well maintained and much more substantial than what other similar services have used over the years. Both gentlemen represented their company very ...more well.
There was a bit of a mileage charge since my house was outside of their normal service area, but it was relatively minor. "
"I discovered that the main sewage line in my home was blocked. None of the 3 toilets in my house would flush. I know nothing about plumbing.
I called a couple different plumbers but
was the only one who could come out that day. He showed up an hour or so later and I explained the issue. He told me that he would have ...more to snake the drain and hopefully that would solve the problem. It would be a minimum of $99 for him to walk through my front door. I agreed as I was desperate and needed someone to resolve the issue immediately.
He walked around my home looking for the clean out access so he could get his snake in and clear the blockage. He immediately struck me as kind of an odd fellow who was not very friendly but I thought nothing of it. He found the clean out that was furthest from the street and immediately told me that he wouldn't be able to snake properly because the clean out was the wrong size and it would be $600 to fix it and snake the pipe. He would have to come back the next morning to fix it and then he would be able to snake it. I reluctantly agreed because I didn't have any other choice at this time.
The next day he come back, switches the size of the clean out and sends the snake down the pipe. He comes back to me 10 minutes later and tells me that he can't unclog the drain. He suspects major root damage and blockage that can not be fixed using what he claims is the most expensive, top of the line snake money can buy. There aren't any trees in the vicinity so I was reluctant to believe that roots were the problem. The only other option is for $250 he can put his camera down there to access the situation. 5 minutes later he tells me that the camera can't see anything. Really???
He tells me through the sensor in the camera he pin pointed exactly where the clog is and has to be caused by root. The clog is right outside my front door, 1.5 feet below an 8 inch concrete slab. He will have to
hammer through the concrete and then he will be able to tell me what's actually going on. Costing me $1000s. I ask him to try and snake it one more time to see if he can unclog it.
then tells me it will be another $150 to put the snake back down!!!
At this point I've already paid him $850 dollars and he has fixed absolutely nothing. I try to explain that I've already paid him to snake the pipe and he spent 5 minutes doing that maybe he should put it back down there to complete the job I've already paid for.
This is when it turned really ugly. He starts slinging accusations at me and became rude, aggressive and threatening. I immediately asked him to leave my property as the situation escalated I began to fear for my safety. This man is not to be trusted. My business partner was at my home and witnessed the exchange.
was yelling and calling me all kinds of names. Telling me I know nothing about plumbing (obviously). He figured that since I have a nice house he could squeeze me for all the money he could.
I paid him the $250 for the completely useless camera just so he would leave my property.
After he left I called Mr.
Plumbing who came up to my house within 2 hours and cleared the pipe within 15 minutes and charged me $185 for everything. The found the proper clean out that was closer to the clog the
looked at the day before and told me was not a clean out but a termite extermination chamber. He obviously doesn't have the experience he claims.
Bottom line - STAY AWAY FROM
AND PLUMBING. A rip off and an aggressive disrespectful person. I would never want him anywhere close to my property ever again.
I am posting this so no one else has to be ripped off by this guy. I am also worried that he will come back to my house and do something crazy. I may have to get the police involved.
showed up on time and started looking for placement of tank and cover. This was the first time since buying the property that I had the tank serviced. He had one of his workers with a small back hoe in the area so he had him come over and dig where we thought the tank was. One try and the tank was found. They drained the tank ...more replaced the cover and back filled the hole.
and back hoe operator were very friendly and answered all my questions regarding the condition of the tank. If I run into trouble, I know I could call them and get an honest estimate of work that may need to be done "