"I met one of the owners, Bill, outside my house who was walking by and I stopped him to see if he could fix my window ballast that was broke. Being that it was a Friday, he said that they would get the part and call me on Monday morning and could stop ...more by the same day and install it. I never received a call so I called and spoke to
who was wonderful and assured me that Bill would call me later to let me know when someone could stop out and install the part. The entire week went by and no phone call and got excuses as to why they couldn't get out and do it. Finally Bill called me on Friday and said that someone definetly would be out the following Monday to install the part. At that time I was reluctant, but said ok. The following Monday I hadn't heard from anyone and it was now 3pm, so I called them. Bill then called me back apologizing and telling me that they really don't repair windows, but that someone would call me Tuesday morning and come out to install the Ballast. Again, No one called Tuesday so I called in the afternoon, and spoke to Bill's brother that let me know that Bill should have never told me that they could do the job. He told me that all they do is big jobs and no window repairs. I asked why I got the run around and he told me that his brother should have never said that and then
me on. I just don't understand why Bill didn't tell me up front when I met him that they don't do window repairs and to call someone else. I did find another company that did a wonderful job and when I call they came right out. I would never use
and Window again because of this. "
Rated Review by Merete O.
"After getting a couple estimates for hurricane shutters,
was able to come down on his price to match another estimate by switching out products, which was great since we were on a budget. The installers arrived on time, and addressed ...more my questions/concerns on the work prior to leaving. Everyone that I worked with at the company was professional and got back to me promptly, and followed through with the job from start to finish. "
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"they showed up at set time, and replaced the wheels on the bottom of my
glass sliding door and a couple of balancers in my living room windows.
They were quick and cleaned up after themselves. And the door and
windows now slide like butter. Thanks.
. When the rep came out to our house my husband and I were unsure as to whether we wanted to install regular or impact windows and doors. He was very informative and with no pressure pointed out the different options and the price differences between several products. In the end ...more we went with all impact, and couldn't be happier. The installers showed up promptly and were very professional. The house was immaculate when they left!!! Every time I had to contact them I got calls back quickly and was assured if we should have any problems or questions don't hesitate to call. My husband and I would highly recommend this company for anyone interested in replacing their windows or doors!!!! "
and his team were very professional and hard working. We felt that the price was fair and they were very efficient and completed the work in the 4-5 day estimated time. They have a quality business and we have already recommended them to a few people. We only wish there were more businesses like them, ...more it was a big project and it was not as stressful as we thought it would be because we were comfortable with them, and they did such a great job."