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I just called to confirm my appointment (it's there), supervisor is "still busy" which makes me think I'm never getting that call.
Folks that answer the phones there always make it sound like you're bothering them. Not friendly, not welcoming. Maybe they're upset because customers are upset, but every time I call, it seems like I'm bothering them.
I'll keep them around until the end of my service plan but I'm changing "Would you use this company again" to a "NO.""
I'd used ATC for years before and had never really had a problem - when I was paying them to come out for the call. They were supposed to come out yesterday to do an annual cleaning and tune-up on the unit that I had installed in 2010. I received a call at 7:50 AM saying they were cancelling the appointment. My wife made that appointment weeks ago as she knew she would be home this week. To make this clear, this appointment was made weeks in advance so neither she nor I would have to miss
Now, I've been in that position and it sucks, but I had a standing appointment weeks in advance. Further, ATC already has my money, so they dumped me for a call that would make them money (a revenue call). I understand that to a certain extent, but when I complained, the best they could do was schedule me for a Saturday 2 weeks away. Oh - and they couldn't give me a time. They said they'd call me first thing Saturday morning to give me a 2-3 hour window but they'd request the morning. So, now instead of my scheduled appointment, I get to receive a phone call at 730 AM on the only day I get tp sleep in. Then, with any luck I'll be early on the list so I can get on with my day. I guess I won't bother making plans for that Saturday. Maybe I should just schedule for a day where I'll be home anyway... Oh wait - I ALREADY DID.
Oh - I almost forgot why I decided to write this review! I asked to speak to a supervisor (if for nothing else, to make my complaint to someone further up the chain) and was told that s/he was busy and would call me back shortly and it would be within the hour. That was yesterday, 26 hours ago. Still no call. Sure, they probably don't want to hear me complain, but the fact that I have something to complain about at all is their own fault.
Overall, their service has been great in the past and their techs seem to be pretty knowledgable and personable. Will I use them again? Maybe, but there's no "Maybe" selection on Angie's List!"
Easy appointment schedule, on time arrival, profesionalism, taking care on every single detail during the yearly maintenence checks up.Thanks Keep doing this way !!!"
When I called back to hire them to do the job, I was told they would need to pull the permits and we scheduled a day for them to come out.
Of all the home service companies we've worked with, I'd say
Bill from I met. He asked me several questions about the plans for my property in order to determine my best course of action, and actually took his time to inspect my system before giving me his opinion.
An example of his thoroughness:
One estimator told me that I had a 4 ton system and quoted me a replacement cost based on that. Another told me that in fact I had a 3.5 ton system and that the previous guy had gotten it wrong.
Bill determined what size system I would need based on the sq. footage of my house, NOT what the previous owner had done. He also told me that the reason for the discrepancy is that one guy only looked at the handler while the other only looked at the compressor and showed me where it was marked as such. Apparently I had a different size inside the house than out, which none of the other guys took the time to determine.
He did the work himself and showed up when he said he would, while staying in contact with me throughout the day to keep my updated on his estimated time of arrival. He explained everything he was doing while doing it, told me the state of my current system and actually showed me where it was sound, where it was deteriorating, and what steps I could take to preserve it and keep it running. He was happy to answer all of my questions, volunteered some info that I wouldn't even have thought to ask about, and stayed to make sure that my system was up and running before moving on to his next job.
Bill was nice, courteous, thorough in both his work and explanations, and extremely professional while just being an overall nice guy.
I was comfortable having him in my home, trusted his air of competence (no pun intended), and would recommend this company to ANYONE.....oh, and did I mention that his quote was $515 CHEAPER than the other guys?
They were about the same price as most of the other companies for replacing the whole system but when the time comes to replace my system they are the ones I'm going to call. Competence, responsiveness, and good attitude is well worth paying
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