Sorrento Fireplace Installation And Maintenance Articles

Sample Reviews

A

Rating
Called ahead to confirm appointment Called same day to notify of slight delay (40 minutes past appointment time, 10 minutes past planned arrival time range) Performed and documented work very well Answered all questions and concerns Offered additional services with no sales pressure
- Curtis C.
F

Rating
Both times I contacted this provider the woman that answered the phone was extremely pleasant and assured each time I called back that the technician Rusty would get back to me. Needless to say I have never heard from Rusty or received a return call or a quote on my projects. don't bother calling this company unless you have a very large job. Two chances in my book is more than enough! I finally contacted another company they came out in two days performed the service for just under $200. that the woman on the phone at
Sorrento Fireplace Contractors Provider Name Locked
said the preliminary estimate for moving my gas fireplace was $1,000.
- Dana S.
F

Rating
I bought a new fireplace from
Sorrento Fireplace Contractors Provider Name Locked
in March. It was installed in April. I had to have them come back out because they did not work with my contractor as they were asked to do to be sure installation was correct for the facing that was to be installed. My contractor told them all the materials to be used ahead of time. They did come back a week later and adjust it as needed. That's fine, mistakes happen and it was fixed. However, in June a power outage occurred and my fireplace hasn't worked since. I've been calling
Sorrento Fireplace Contractors Provider Name Locked
since June (It is now September). I've left many messages and never once got a call back. I happened to catch
Sorrento Fireplace Contractors Provider Name Locked
at least 3 times and he assured me each time his guys would call and book an appointment to fix the fireplace. No one called. In September I called again and talked to
Sorrento Fireplace Contractors Provider Name Locked
. He promised someone would call me that day.
Sorrento Fireplace Contractors Provider Name Locked
did call that day and booked an appointment for Sept 16th at 4pm (he could not accommodate a later time of day). NO ONE SHOWED UP. I left a message for both the store (during business hours) and on
Sorrento Fireplace Contractors Provider Name Locked
's cell phone. No call backs. It is now Sept 20 and no one has called to apologize or reschedule, NOTHING. Next step will involve my lawyer. I have never dealt with a company less concerned with customer service and so overwhelmingly unprofessional. BUYER BEWARE!
- Ginger R.
F

Rating
The company was requested to fix a malfunctioning gas fireplace for an investment property housing tenants during the cold spell earlier this year. Their technician visited, vacuumed the unit, said that parts (the complete pilot assembly + additional parts) would be needed and that they would get back to me with a price. I followed up with them almost every day for the next few days as the tenants were asking that the unit be fixed immediately and was informed that the technician hadn't filed the paperwork. Finally, the company called and left a message that they were unable to quote a price as they did not have the part details. I called back and was informed that their technician had not noted the details of the parts to be ordered during his visit. They asked that I identify the parts for them so that they could provide a price (which I was unable to provide as the tenant could not identify or find the relevant information on the parts).
I informed the company that we couldn't get the part details as it wasn't visible and we definitely were not going to try disassembling a gas fireplace on our own, at which point they offered to send the technician again at almost $180/hour with the commute time also billable. Considering that it was their tech's oversight, I did not think I should have been asked to pay again and also not knowing how long the commute from the previous appointment would be it appeared to be a very open-ended price. At that point I decided to find a different and preferably more professional company to do the job. The other company that I found was rated highly on
Sorrento Fireplace Contractors Provider Name Locked
and completed the job perfectly and professionally with no issues (they will be receiving a very positive review). The other company also did not ask me to replace the more expensive pilot assembly and replaced only a couple of minor defective parts and fixed the issue at a much lower cost.
Considering that I had received no service benefit from this company I requested a refund through my credit card company, I exchanged a few emails with the owner of
Sorrento Fireplace Contractors Provider Name Locked
& Hearth, who was unable to understand the issue and kept circling around the fact that their company had done the research and had called me for parts information. The owner even claimed that they had provided me with pricing on the parts. Luckily I was able to retrieve their own voicemail stating that pricing could not be provided due to lack of parts information and I shared that message audio file with the owner. The voicemail clearly stated that they were unable to provide the pricing until the parts make/model were identified. The owner came back claiming to stand by the employee's version essentially implying that as a customer I was wrong despite having provided the actual voicemail to that effect. It appeared that the owner was unable to understand that customers pay in return for the actual service received. The owner claimed that the company spent time researching the parts for which they should be paid - which I proved was not possible since they had themselves indicated that they failed to collect the necessary information needed to research and identify the parts. There were also false claims that I was offered different options such as buying the parts myself or have another company do the job - again not possible as the part details were not known. I challenged them more than once to provide the date that they claimed when they had contacted me and made such an offer to which I received no direct response. On my part I had phone records available to support my incident timeline and a record of my contact with them). I felt that either the owner did not have all the facts from their employees or was unable/unwilling to understand the issue.
Thankfully, the credit card company reviewed the evidence and after a couple of rounds of additional evidence, issued a refund so I was able to get my money back.
My recommendation - if you choose to use this company , make sure that you do not sign their work ticket that the job was completed satisfactorily until you are in fact sure that their visit was indeed productive and the job has been completed. I personally have no intention of using this company ever again but based on some of the other reviews on
Sorrento Fireplace Contractors Provider Name Locked
, I may have had an out of ordinary bad experience but you may have better luck. Just make sure that you verify the work is indeed completed to satisfaction before signing any documents. Trust but verify.
- Kanishk S.
A

Rating
The provider was perfectly on time, arriving promptly at the agreed upon time. Not only did he do a great job in performing the agreed upon duties, he was incredibly knowledgeable and helpful in explaining what was being done, and what to look out for in the future. He provided detailed instructions on how to maintain certain aspects of the furnace myself, sparing me over $100 in future cleaning and unknown repair costs. He also did a basic inspection of our exterior air conditioning unit, alerting me to potential issues that we will likely face in the near future. The wonderful professionalism, promptness and quality of service have definitely earned this provider a repeat customer.
- William C.
A

Rating
Very professional and thorough. This was service on a see-through gas fireplace insert (between two rooms / glass on both sides) that is 15-20 years old.We had never had this fireplace serviced, but the on/off switch was becoming intermittent, so we decided to have it checked.
Sorrento Fireplace Contractors Provider Name Locked
has a service whereby they would check all components and thoroughly clean for a flat rate, so we decided to use them.
Sorrento Fireplace Contractors Provider Name Locked
was awesome. He spent over 2 1/2 hours disassembling an reassembling the system. Discovered a loose wire and a melted burn knob, but most importantly, HE DISCOVERED A GAS LEAK at the gas shutoff valve that was fairly significant, and had gone undetected for possibly quite some time. He advised that he is not licensed to manipulate gas lines, and offered the contact information for a plumber who has worked with
Sorrento Fireplace Contractors Provider Name Locked
.
Sorrento Fireplace Contractors Provider Name Locked
was very thorough and cleaned the area afterwards better than he had found it. We discussed the purpose of of the firescreen drapes inside the glass on the fireplace (decorative only) and removed them for us, leaving a cleaner looking view. After cleaning, the flame is nicer as well. I could not be happier and am so glad that we had this done.
- Sue S.
B

Rating
It went okay. We dealt with
Sorrento Fireplace Contractors Provider Name Locked
at
Sorrento Fireplace Contractors Provider Name Locked
. He seems to really know the gas business and have knowledge about gas logs, which was great. The office where you go to pick out the logs is small and very dark. There are however many log sets to choose from and
Sorrento Fireplace Contractors Provider Name Locked
will demonstrate any set you want to see burning. I did have to call several times to confirm appointments and follow up on things with them.
Sorrento Fireplace Contractors Provider Name Locked
took care of arranging for our gas tank to be installed, which I really appreciated. The two men that came and actually installed our log set were courteous. It was raining the day that they installed the logs and they were very careful not to bring mud into our home.
- Sheri O.
A

Rating
I bought a gas fireplace cleanup package. I negligently missed our first appointment but
Sorrento Fireplace Contractors Provider Name Locked
cheerfully rescheduled to Labor Day. He arrived on time, removed his shoes and started on my gas fireplace which has not been serviced in many years. I asked about upgrades or other fixes that would have given him an upsell opportunity but he assured me my old fireplace is adequate.
Sorrento Fireplace Contractors Provider Name Locked
was very friendly, personable and efficient. He cleaned up after the job completely. He finished in an hour and the fireplace looks like new. I will use
Sorrento Fireplace Contractors Provider Name Locked
again with no hesitation. I highly recommend him.
- Timothy H.
A

Rating
From the time we first walked into the provider's show room to shop for a free standing gas
Sorrento Fireplace Contractors Provider Name Locked
, til the finishing touches of the installation, we received first class treatment. The contractor is knowledgeable, honest, and has a passion for his chosen profession and business. He took the time to ask us questions until he understood just what we were looking for in a standing gas
Sorrento Fireplace Contractors Provider Name Locked
, both from the ambiance standpoint and the heating factor. He disclosed ideas and recommendations to save us money over the coming years and took the extra step to make sure we were satisfied. His installation crew was also professional and made sure every detail was taken care of prior to leaving the premises.
Sorrento Fireplace Contractors Provider Name Locked
is all about a good product at a fair price and excellent service!
I will return in the future as my needs arise.
- Brian P.
A

Rating
I've got a older heat n glow fireplace. We're new to house (2 years) and our gas fireplace pilot light wouldn't stay lit. Dr.
Sorrento Fireplace Contractors Provider Name Locked
showed up right on time and got to work. I expected him to clean the pilot and be on his way. Instead he completely cleaned and serviced
Sorrento Fireplace Contractors Provider Name Locked
. He scraped rust off the metal work, he fixed a couple logs that were broken, repainted the backing and cleaned the glass. So not only does
Sorrento Fireplace Contractors Provider Name Locked
work functionally but the 14 year old thing looks almost new! I can't recommend him enough, his business is a real find.
- David A.
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All Fireplace Contractors in Sorrento, FL

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

AAA Handyman Specialists LLC

5810 Elon Dr
Orlando, FL

Aabrams Chimney Service Inc

2108 Lilipetal Ct
Sanford, FL

ADVANCED SERVICES

102 timbercove Cir
Longwood, FL

AGA Sons Construction

12636 Maribou Circle
Orlando, FL

AKO Framing & Construction, Inc

468 Waterfall Dr
Spring Hill, FL

Albert J Demateis LLC

359 Lakeshore Pointe Blvd
Mount Dora, FL

All Masonry Inc

PO Box 1629
Apopka, FL

All Property Home Renovations

18821 Belvedere Rd
Orlando, FL

American Restoration and Remodeling Inc

4044 Commercial Way
Spring Hill, FL

Americas Guy

16215 State Road 50 Ste 202
Clermont, FL

Avery Construction Design Consulting, INC

5319 Culbreath Rd
Brooksville, FL

Besco Electric Supply Co

711 S 14th St
Leesburg, FL

Brevard Stone Inc

403 S Cocoa Blvd
Cocoa, FL

CENTRAL FLORIDA FIREPLACES & GAS SERVICES

2659 MERCY DRIVE
Orlando, FL

Charles E. Lynch LLC

5415 Satel Drive
Orlando, FL

Concrete Craftworks

4750 Britt Rd
Mount Dora, FL

Construction Concepts

4355 Cloverleaf Pl
Casselberry, FL

Construction Solutions

1750 Florida Ave
Oviedo, FL

DALE'S GAS APPLIANCE REPAIR

3580 ALOMA AVE
Winter Park, FL

Diamond Granite

14292 SW 39th Court Rd
Ocala, FL

DirectBuy of Indianapolis

8450 Westfield Blvd
Indianapolis, IN

Don Juan Outdoors, LLC

911 Poplar Dr
Altamonte Springs, FL

EastWest Pavers

Orlando, FL

Fast Lane Construction, Inc.

931 Dupont Ave.
Winter Park, FL

FIREPLACE & GAS SERVICES, INC.

3975 FORRESTAL AVE
Orlando, FL

Gibson Home Improvement

7225 Windham Harbour Ave
Orlando, FL

Gulfstream Hardscape & Synthetic Turf

845 33rd Ave
Vero Beach, FL

James Marquis Masonry

305 Ringwood Cir
Winter Springs, FL

Jimbos Creative Masonry

105 Sophia Marie Cove
Sanford, FL

kenneth cayson contracting

5033 Mustang Way
Orlando, FL

Lewis Supply & Design

245 N. Ronald Reagan Blvd.
Longwood, Fl

Lord General Contractors Corporation

Post Office Box 99
Indian Rocks Beach, FL

Majestic Marble and Granite

4948 S Orange Ave
Orlando, FL

Mayer Masonry & Stucco, Inc

1720 Cypress Ave
Orange City, FL

Michael's Construction Corporation

11242 Mirage Ave
Gainesville, FL

Mike's Painting

Cocoa, FL

Mythos Precast & Design

1331 W Church St
Orlando, FL

ORLANDO TILE & MARBLE

4572 PALMETTO AVE
Winter Park, FL

Outdoor Brilliance

1232 Rock Springs Rd Unit 102
Apopka, FL

Pavers Depot

3150 36th St
Orlando, FL

Platinum Property Solutions

PO BOX 770893
Orlando, Fl

Randall’s General Construction

232 S Dillard St
Winter Garden, FL

Ray's Chimney Cleaning and Repairs

824 County Road 466
Lady Lake, FL

Residential Trim, Inc.

2601 university acres
Orlando, FL

ROMAN ROADS INC

715 W 1st Street
Sanford, FL

RON'S HOME REPAIRS

24527 BONNETT ROAD
Astor, FL

Salci Tile & Stone Renovations

2221 Neptune Rd
Kissimmee, FL

Scott and Sons, LLC

101 Bedale Ct
Longwood, FL

See It N 3D Design & Technical Illustrations

500 Los Faroles , Carr 861
Miami, FL

SKO Kingston Construction & Restoration Inc

3442 Parkway Center Ct
Orlando, FL

Spartan Contracting Services, Inc.

354 Blue Heron Dr
Winter Park, FL

Spegal Plumbing, LLC

PO Box 4478
Apopka, FL

Structure Craft, Inc

5210 Hammock Cir
Saint Cloud, FL

The Final Touch, Inc.

90 Avalon Ct..
Casselberry, FL

Therm-O-Tane Propane & Appliances

414 W 9th St
Sanford, FL

TIP TOP TREE EXPERT LLC

41711 Lillian Lane
Weirsdale, FL

United Stone Associates Inc

3920 Forsyth Rd
Winter Park, FL

Vader Construction LLC

351 Concord Drive
Casselberry, FL

Varney's Construction Inc

32339 Wekiva Pines Blvd
Sorrento, FL

VIKING Masonry Inc

PO Box 470631
Celebration, FL

WEBER & SDW INC

PO BOX 621243
Oviedo, FL

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