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Saint Cloud Window Replacement Articles
Window Replacement reviews in Saint Cloud
the windows are put in. After the window is installed, the outside of the window frame is capped with vinyl coated aluminum coil. They then answered all of our questions regarding the work and I felt as though they were very knowledgeable in regards to the product and the install side. I then signed a contract for them to perform the work.
The windows took about 13 days to arrive and they were installed just a few days later.
After the windows were in, the areas worked in were cleaned up very well. Then the installer brought us to the windows installed and showed us how each operated; showing us the sashes moving up and down, tilting in, security lock operation and also the regular lock function.
Then they showed us the section they installed the radiant
They also had us fill out a Quality Control sheet to go over everything that they had done and made sure we were happy with the installation, and we were!
December, the salesman comes and gives his song and dance. I didn’t settle for Pace due to his presentation – I did based on “reputation”.
Approximately 8 weeks later 14 windows are installed by two workers over the course of 2 days. Depending on which guy was using the saw to tear out the old windows, the window sills were either in not too bad of shape but a few were hacked up. Using caulk, they did their best to repair the bad spots but it’s not very good.
The caulking around the windows themselves (again, my guess is depending on which one of them did it) – is as amateur as it gets.
They cleaned up the job site pretty well though, I'll give them that.
Beginning around April we notice that on 5 of the 14 windows the bottom sashes will not open all the way up. They stick about ½ way up and are almost impossible to close once they are opened.
We place a call and they send someone out to assess and agrees new bottom sashes are needed. They were going to remake the 5 bottom sashes a tiny bit smaller to accommodate the sticking issue.
In the meantime we noticed additional 6 windows were also beginning to experience the same opening / closing issues as with the first 5.
About 7 weeks later – I’m told the sashes are ready so an install appointment is made. When the installer comes, he realizes that though the correct items were measured and ordered, they remade the top sashes instead of the bottom sashes. Which means nothing but time was wasted (Pace’s time and money on the remake doesn’t concern me).
While the installer was here, he assessed the additional 6 windows and agreed that these could benefit from a slightly smaller bottom
At that point new bottom sashes for all 11 windows were re-measured and ordered. Was told it would be about an additional 6 – 7 weeks for all of them to be completed.
About 8 weeks later I receive a call for an install date for the 11 bottom sashes.
Installer shows up at the door and ASKS ME if I knew what windows these are for???? I told him ALL of them except two small ones of noticeable different sizes. He tells me he only has 5 windows in total - not 11.
After a heated conversation of me expressing my dissatisfaction he goes to put them in. About 10 minutes into the job, he tells me that the 5 sashes he has are the wrong size and that they need to be remade.
We paid large money for this job and after almost 8 months into it – it’s still not done!!!!
Windows is their business and they can’t get it right. Not like ordering a pizza from a steak house. Ordering windows from a window
place and they fail miserably to deliver.
Fortunately I’ve been able to share our experiences with a few who have also had windows and doors recently done. These folks have all hired someone else without giving Pace a call.
I will continue to update this as time moves along. I'm not convinced Pace is competent enough to bring this to a satisfactory resolution. I'll let them prove me right or wrong.
We think we're the best, and we can prove it.
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