Sample Reviews

A

Rating
We hired
Saint Cloud Lawn Aeration Provider Name Locked
this year after receiving unsatisfactory service from two other local companies and observing the conscientious, quality service they provided several nearby neighbors.
Saint Cloud Lawn Aeration Provider Name Locked
has not disappointed, as they have routinely provided advance notice of upcoming visits to treat our lawn and they have consistently demonstrated a concern about providing quality service rather than rushing to finish an application in order to move on to their next customer. Thus far we are extremely pleased with the service as well as the willingness to answer questions and give professional guidance concerning lawn maintenance.
- Donna C L.
C

Rating
The usual weed and fertilizer treatments worked well. Each time they come, along with the bill, they leave a report of what they did and other issues that they see with the lawn. This is our second year with them and we have been pleased until now. They just did aeration of our lawn about a week ago. They called several days earlier to tell us the date it was to be done. I had not ordered this service so asked if my husband had called them. The representative said no. I told them that we did not sign up to have it done and I did not want it done. He explained why it needed to be done every year. I still said, "no," but did tell him I would ask my husband about it and if he did want it done, I would call back. He did not think we needed it so I did not call back. We returned home on the date given and the lawn had been aerated. I called the next business day and complained, explaining the phone conversation. The person I talked to said she would talk to someone about it and return my call, which she did a couple of days later. She said that they were not able to take the cost for the service off of our account. I told her that I would talk to my husband, but would probably call back cancelling all of our service. When I called back to cancel, I talked to a different person. She looked at our records and told me that the person who called me about the aeration said that I told him that if we did not want the aeration, that I would call back. (That makes no sense since I told him on the phone I did not want it unless I let them know otherwise.) As an aside, they want you to sign up for the entire season to get a 10% discount which we do not do. This is a perfect reason who not to sign up for a year.
In addition, she told me that the information they send out at the beginning of the season says that any service that we had done the previous year would be repeated this year. I evidently did not read carefully enough. This is the second company we have used and the reason we cancelled the first one was because they were constantly being bombarded with other services that they thought we needed, so it is certainly something to be aware of.
- Martha B.
D

Rating
I use
Saint Cloud Lawn Aeration Provider Name Locked
's for my Tree and Shrub service. The last time they came
out they sprayed the trees and shrubs for pests. I've noticed that each fall my crepe myrtles always gets mites. I don't think they are spraying them because there is no residue on the windows (they are close to the windows and if they were sprayed you would see something on the windows. I noticed that my
crape myrtles have mites as the leaves are black and the trees look
diseased. I called over a week ago for a re-service to have them
sprayed again. Their policy is to come out within 24-72 hrs. The person
told me it would be 24-72 hours. When 72 hours, the third day passed I
called and another person said that it always takes 5 days and promised
to get someone out this week. Yesterday, Thursday, a week has passed since calling and it was getting
late so I called to make sure I was still on the schedule for a
re-spray. They assured me I was and that they would be out Friday.
Friday is here. 1:00pm there has not been anyone here. I contacted them and spoke to
Saint Cloud Lawn Aeration Provider Name Locked
who looked to see and assured me someone was coming out. It
is now 4:30 and I get a voice mail letting me know that I've been
scheduled for a shrub service within the next 2 business days. I immediately called back and of course the office is closed for the holiday. (Labor Day). They wait till they are closing to send me a voice mail so I can't speak with anyone.
This has gone on for 3 years now. I have missed service calls and have to
call to see when they are going to come out. I've had to call
repeatedly to have a re-spray done. I've been put off for the FALL
"deep root fertilization" for 2 years now. This should be done around
the first of October and they are finally ready to fertilize in
DECEMBER! Too late for that. I have had it with this company.
- Renee M.
C

Rating
After multiple applications, weeds were still found throughout the lawn especially along flower beds and driveway. Called for respray and even with that, weeds were still found. Also, when compared to neighbors lawns, our lawn was yellow compared to the green of all other lawns. We have used many lawn companies in the past and other than one company striping our lawn, this was the least satisfying company out of all of them. Price was great but felt like it was money thrown away.
- Cindy F.
D

Rating
I have to say that my yard looks worse than it did before they started treating it. I have a ton of weeds in the back, foxtail, dandelion, nut
Saint Cloud Lawn Aeration Provider Name Locked
. The front yard is a little better but it was also a lot more established. I worked really hard and spent a lot of money on the backyard for the last two years doing it all myself and its a complete mess this year. I am going to cancel and just keep doing it myself.
My biggest problem with them is how obvious it is that I have weeds on the fence line and on the perimeter of the house and shrubs. They have done absolutely nothing to address unless I call them. You are supposed to be the experts, why do I have to call and tell you to address what I hired you to address in the fist place. Lawn care is more than just coming every month and putting down granules.
For $78 a treatment I expected better, the person treating rarely spends more than 5 or 10 min and then rolls out leaving me with a canned printout telling me how great my yard looks. My yard looked great when you guys started it looks like a weed invested mess now. Thanks for nothing.
- Jeremy J.
D

Rating
The initial spray was done well. They explained what they would do if we signed on for service and left us an estimate. I called a few weeks later and spoke with the owner, asked him to sign up for service and inquired how we paid (he said they leave an invoice and we paid after service) and w waited. The service estimate he left said they would spray in May, then mid August then overseed after. May came and went and they never came. The beginning of August I called and asked when we should expect them and told them that we were supposed to get a treatment in May that we never got.
Saint Cloud Lawn Aeration Provider Name Locked
told me he was in Florida, didn't have his records but didn't remember me signing up. I told him that we even spoke about billing so I know I did talk to him and he said he would call me back when he was home and confirm everything. No call back, no communication at all. I called the last week in August because we again had no treatment done and left a message and nobody called me back. Two days after that, I called and spoke with
Saint Cloud Lawn Aeration Provider Name Locked
and asked him about all of the above. He told me again that he had no record of me signing up for service, was very rude handling my inquires about it and told me that he wouldn't be doing spraying in August anyway - it was too hot. He said he could sign me up to get service in September if I wanted and I said OK. I called back a few minutes later to cancel everything and there was no answer and his mailbox was full.
This was surely the most difficult time I have ever had trying to give someone my business.
- TIM K.
B

Rating
The lawn treatment took care of a lot of the weeds, yet the fertilizing didn't seem to provide us with the lush green we normally experienced.
What was very disappointing is that I personally recommended
Saint Cloud Lawn Aeration Provider Name Locked
Young and
Saint Cloud Lawn Aeration Provider Name Locked
and Tree Service team to a friend down the street and two neighbors across the street - a total of 3 referrals.
Saint Cloud Lawn Aeration Provider Name Locked
never made good on any referral credit which is explicitly stated in his contract.
To this day, my two neighbors across the street still use
Saint Cloud Lawn Aeration Provider Name Locked
for lawn services.
- Vernon D.
A

Rating
They contacted me immediately and came that day.

My yard was in much need of help.

The lawn looks great today. I couldn't have asked for a better company
- Marlene J.
A

Rating
Excellent! The contractor arrived on time and completed the job in a timely manner. The cost was very fair compared to some of the other estimates I received for the same work.
- Nathaniel B.
F

Rating
It is getting late in the season and I called to find out when my lawn aeration service would be done. Coincidentally, I was told the service was scheduled for the same day.
I was told that a call had been made to inform me of the upcoming service, which was a lie. I searched two weeks of phone call records and no calls from them.
The service was not provided but the next day I got an email stating that the service had been provided. I called them and I was told that most probably the service was performed in the wrong location. I wonder who the lucky or unlucky person is that got home and found his or her lawn full of holes and plucks of dirt and grass everywhere.
At this point they cannot tell me when the service will be provided, which might render it useless. I do the over-seeding myself and, judging by experience, by the time it gets done it might be too late for new grass to grow strong enough to survive the winter. By the way, I do the over-seeding myself because they use very "efficient" spreaders which throw more seeds on my flower beds than on my lawn.
I have used them for a few years, not because of satisfaction but because of the lack of better choices, and after this many years they do the service at the wrong location. So far this is the worst excuse I have been given by them.
Every year I have major problems with scheduled services, sometimes too early in the spring and always late or very late for late summer and fall services. Every year I get poor excuses and it takes me several calls to get prepaid services done.
This is it, next year I am using someone else even if the Angie's List reviews are not very good.
- Jose G.
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All Lawn Aeration in Saint Cloud, FL

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