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Palmetto Bay Internet Service Articles
Internet Service reviews in Palmetto Bay
Not affected by weather, rare equipment outages.
I had the equipment installed and I logged onto Netflix with a brand new Sony 3D BlueRay player and ever five minutes it would buffer for 5 mins. I called that night to get the problem fixed. What I got were platitudes like "I understand" and "I'm sorry for that" with no meaning behind the words. This only furthered my frustration. google.com took 17 seconds just to load the home page.
They told me the "equipment had to get used to the environment" and that my router was outdated. So we pulled the ethernet cable out of the router and plugged it directly into my laptop. We then logged onto their website and ran a speed test which came out quite fast. I then unplugged the ether net cable from the laptop and back into the router and ran the same test with the same fast results. My other devices were faster too but the speed seemed slower than the 6Mb speed minimum that I was promised.
Almost as soon as I hung up the speed began to slow. In the morning my wife tried again to stream Netflix with the same terrible results as we had the day prior. She called and had to go through the same drill that I went through yesterday with the same results.
I canceled my subscription to their internet today and have also filed a complaint with the BBB. I have a complaint number with them. It is ID 10144390
I was first told that billing would not be suspended while the service was not being used. I would continue to be billed at the old address until I started service at the new address. I then called back to cancel and was helped by someone who said billing would be suspended and that I could set a date to start service. I was not sure of the start date so I set a date in early August to have service turned on after being advised that I could change it when I had a better idea as to when to restart.
On 7/21/14, I called to get the date switched. I waited approximately 20 minutes to talk to someone only to be told they weren't able to help and need to transfer me to someone else. I was transferred to someone and was told they were not able to hear me. The person said a number to call and disconnected.
At that point, I tried the chat option instead of waiting on hold. After getting a bunch of verification information, The person on chat told me the installation date could not be changed and immediately disconnected. So I called again. This time, a woman (working from home, from the sound of kids screaming in the background) said she was unable to find anywhere on the form to change the date. She said she was going to talk with her manager and after several holds, came back on the line and said she was not sure how to help me.
After that, I called in once again and cancelled all service.
I'll never do business with them again.
At one time, 2 yrs ago we had 3 computers and 2 laptops. We used the computers for school as I homeschool our 6 children. More than once there would be some kind of snafu, either a cord accidently got pulled out or one of the younger two tried to download something from the internet, just anything we were unable to figure out. . . . . .they have always been quick to either talk us through how to fix something or to come on out to our house and fix it themselves.
Considering we live so far from a "real" town, I have been really surprised with how great our internet service is. It is fast and reliable. We haven't ever had it go out or do something weird on us like we did when we live din a large town and not far from the actual tower!
We have been VERY pleased with
We think we're the best, and we can prove it.
Try an annual plan and if you want to cancel in your first year, we'll refund you 110%
Annual Plans Only
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