Sample Reviews

A

Rating
Palm Bay Storm Shutter Installers Provider Name Locked
took the time (numerous times!) to compare the various options with all the pros and cons. He was extremely knowledgeable about the many and rather complicated possibilities and thoughtfully reviewed all our questions, backing up his answers with online videos and information. He got back to us via email and phone immediately and called during and after the installation to be sure we were happy. He really did a super job on making sure we ended up with exactly what we wanted. The installers were on time, polite, hard working, and were perfectionists - simply exceptional! We were very, very impressed with
Palm Bay Storm Shutter Installers Provider Name Locked
and
Palm Bay Storm Shutter Installers Provider Name Locked
as they went beyond the call of duty and even fixed some other house items that they saw during installation. We have never seen such clean workers and there was virtually no dust anywhere afterwards. They were awesome and really did a fabulous job! It was an absolute pleasure to work with everyone at the company. Thanks!
- Harold S.
A

Rating
Thought I needed hurricane shutters but found out they are not needed.... D.J. made the service call, he was friendly direct and honest . A real tribute to the company... I would highly recommend to anyone. This is a company with the highest level of integrity.
- dale K.
A

Rating
I used them because they had already done three electric rollers on my lanai for the previous owner and they were high quality and worked perfectly.
Palm Bay Storm Shutter Installers Provider Name Locked
Tessnor one of the owners (Father & Son duo) came out to my house for estimates. I just put in all new windows so I wanted all the existing hurricane shutters replaced with a few add ons.
All accordions on 5 side windows were installed new today after 5 week manufacturing process. New roller on double french front doors came but it was too long for my limited opening so someone made a measuring mistake somewhere in the process. They will fix the length and install it later. Front roller on guest bedroom window looks better form the street than an accordion in my opinion so we upgraded there and i'm glad we did, it looks great. They even included a big drill adapter so I could raise the two new manual rollers using my battery operated drill as well as with the pole they provide.
All in all a great family to do business with, priced fairly, very high quality materials and the installers
Palm Bay Storm Shutter Installers Provider Name Locked
and
Palm Bay Storm Shutter Installers Provider Name Locked
were great guys too!
Can't ask for much more, would def use again of needed!
- Robert K.
A

Rating
Palm Bay Storm Shutter Installers Provider Name Locked
and his helper arrived on time and did a thorough job of counting and checking the stored aluminum shutters. Not being the original resident of this home, I was anxious to know everything was in order in case a hurricane threatens.
Palm Bay Storm Shutter Installers Provider Name Locked
sketched a diagram of the doors and windows, then counted and labeled the different sizes of shutters to facilitate installation. He left me with peace of mind knowing there are no missing pieces and that I can request installation service if I give them several days notice when a hurricane threatens They already have a list of customers for this additional service, so we can't call at the last minute. My impression of
Palm Bay Storm Shutter Installers Provider Name Locked
's service is professionalism and honesty. Glad I bought this particular Big Deal!
- Phyllis O.
A

Rating
Mr.
Palm Bay Storm Shutter Installers Provider Name Locked
was very professional and went out of his way to accommodate my schedule. I would recommend his company to anybody seeking quality products and reliable service.
- Nancy L.
C

Rating


In August of 2009, I
purchased an electric roll-down aluminum hurricane shutter from
Palm Bay Storm Shutter Installers Provider Name Locked

Shutters for our lanai and paid $ 8400. At
the time they were the company Toll Brothers was using for their new homes.

In
Palm Bay Storm Shutter Installers Provider Name Locked
, 2014 the shutter
became disabled in the down position. I
called
Palm Bay Storm Shutter Installers Provider Name Locked
and was referred to the Manager,
Palm Bay Storm Shutter Installers Provider Name Locked
who verified that
there were two motors, a receiver and a synchronizer on our system and that
they were all under warranty. He told me that the defective part would be
replaced but there would be a labor charge.
He scheduled a visit for one of his repair crews. At no time did he mention a $75 diagnostic
fee plus a $135 per hour labor charge just for coming out. Had this information
been presented it would have been a very clear indication that they do not
value their previous customers and I would have looked elsewhere for someone to
do the warranty repair. Shame on me for not asking but believed I would only be
paying for the labor when the defective part was actually replaced.

After that first visit,
Palm Bay Storm Shutter Installers Provider Name Locked

told me the diagnosis was that the receiver was defective and he ordered the
part. A week later another crew showed
up to install it. They arrived at our
home clueless about where the receiver was located. There was no coordination
between the first crew who diagnosed the problem and these guys who were sent
to do the installation. They were
outside starting to take the hood off when I had to go get them and tell them
that the receiver was located in the attic.
During that visit they left the premises on two occasions to go purchase supplies and tools that were
needed. The visit concluded by this crew telling me that the new receiver did
not resolve the issue and that they would have to replace the
synchronizer. In all they were at our
home for two hours but gone to purchase supplies and tools for at least one of
the two hours.

The next day
Palm Bay Storm Shutter Installers Provider Name Locked
confirmed
that he had ordered the synchronizer and was just waiting for the delivery
confirmation information and that as soon as the part was delivered he would
give it priority and have the installation scheduled immediately.

The following day I received
a call from
Palm Bay Storm Shutter Installers Provider Name Locked
at
Palm Bay Storm Shutter Installers Provider Name Locked
that she wanted to schedule an
appointment for later that afternoon.
The same two guys showed up at 5 pm that day and started setting up in
the back of my house. When I inquired
about the synchronizer being located in the attic, he told me that his boss
decided to just take out the two motors that I had and install a more powerful
motor so that a synchronizer wouldn’t be needed. The install took three hours and after all of
the troubleshooting adjustments they left our home at 9:45pm.

When I spoke to
Palm Bay Storm Shutter Installers Provider Name Locked
the next
day he told me that he thought it would be better to just put in a new motor
with the capability of handling the size of our shutter and needed to figure
out the billing and he would get back to me. Naturally, I was disappointed when
he called back and informed me the total was $964.50.

I told him that the amount
was unreasonable and wanted to know how he arrived at that total. This was the very first time I was informed
of the by hour billing of $135.00 per hour and the $75 diagnostic fee. I can take the blame for not asking how this
labor charge was to be determined but any good business will inform you if you
can expect to receive a by the hour labor fee of $135 per hour.

I also can’t help feeling
cheated because the new synchronizer would have taken an hour to install and he
decided to remove the existing motors that were in good working condition and
install a new motor instead resulting in an additional four and three quarter
hour labor charge (classic bait and switch maneuver).

The most troublesome aspect
of my entire experience with
Palm Bay Storm Shutter Installers Provider Name Locked
was that
Palm Bay Storm Shutter Installers Provider Name Locked
never attempted to
inform me of their billing policies and unilaterally made the decision to
install a new motor without even discussing the matter with me to get my permission.

At this point he apologized
that I felt this way and tried to explain all of the reasons that he decided to
take the course of action that he did and volunteered to take 20% off of the
invoice. He never attempted to apologize
for not consulting and discussing his motive and actions before changing the
agreed plan of action .

I have offered a reasonable
resolution to put this matter behind us without any further action with respect
to complaints and reviews of my experience.
I felt that a fair resolution would be billing only for the four and one
half hours it took to replace the motor which would total $600. This would also match a quote I had received
from another company that installed an electric aluminum shutter on our front
entrance.

Naturally, I told him I would
not be contacting
Palm Bay Storm Shutter Installers Provider Name Locked
in the event of any future problems with respect
to our shutters and requested the pertinent information (Manufacturer, Model,
Serial #) regarding the Motor, Remote and Receiver that were installed.

My request for the
pertinent information continues to be repeatedly
ignored.

Although lengthy my review is
an accurate blow by blow account of my experience with this company and
intended to inform anyone considering using this company not to make the same
mistakes I did.



- Dominick P.
A

Rating
Only negative was minor. Initial contact to request info was frustrating because several call backs to follow up voice mail messages were required over several days .They were extremely busy and apparently the gatekeeper was handling incoming calls before answering previous voice mail messages. I should have been more insistent. The job and the price were well worth the follow up required to get a service call scheduled. Everything from that point on was great!
- Richard S.
A

Rating
Palm Bay Storm Shutter Installers Provider Name Locked
and his team were very professional and did an excellent job. The shutters were installed on the date promised. I was appreciative that they worked directly with my homeowners association to get the approval to proceed and also with the county to get the building permit necessary. They made this a very easy process.
- Kris H.
A

Rating
Installation went as planned. It did take a full crew 1 day to install, but I didn't realize the amount of work for a proper installation. The home now looks like a proper Florida home.
- Lynn M.
A

Rating
Very professional competent company. Everyone I had contact with in this process from the individual who came by for the first sales appointment, to the office staff and finally
Palm Bay Storm Shutter Installers Provider Name Locked
the installer, were first rate.
- Ralph V.
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All Storm Shutter Installers in Palm Bay, FL

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

A to Zebra Handymen

2144 Ocean Ave.
Palm Bay, Fl

A-1 Iron Works

2650 Rowena Dr NE
Palm Bay, FL

AC Construction Group

P.O. Box 101124
Melbourne, FL

Accurate Group of Florida Inc

440 Stan Dr
Melbourne, FL

ACES Handywork & Cleaning

111 S. Wimbrow Dr.
Sebastian, FL

Advanced Hurricane Protection

4517 SE Commerce Ave
Stuart, FL

AFFORDABLE GLASS PROTECTION INC

175 WEST DR
Melbourne, FL

All Guard Storm Shutters

3460 S. Highway US 1
Rockledge, FL

All Wright Construction LLC.

6160 Euclid Ave.
Cocoa, FL

AMERICAN EAGLE HURRICANE SHUTTERS

1740 HUNTINGTON LN
Rockledge, FL

AMERICAN QUALITY

1750 HAYWORTH CIR NW
Palm Bay, FL

AMERICAN SHUTTER WORKS

700 S. John Rodes Blvd.
Melbourne, FL

Anderson Brothers Inc

700 Atlantis Rd
Melbourne, FL

Atlantic Storm Protection

640 Childre Avenue
Titusville, FL

BEST SHUTTERS CO

1725 BILTZ AVE NE
Palm Bay, FL

Brian Coffey Construction Inc.

12545 Roseland Road
Sebastian, FL

Capital Business Innovations

1701 Eatonia St Nw
Palm Bay, FL

COASTAL CONSTRUCTION LLC

2450 Minton Road
Melbourne, FL

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